Hello, I am the customer that you just hung up on. I am order #6115 that was placed on May 15. You mailed me seat covers that were not what I ordered, so I mailed them back as you said you would send me what I ordered. It is now September 3rd. I was told that I would have them in 3-4 weeks and it has been 15 weeks?
I have sent multiple emails, left multiple voicemails, and have not had any correspondence back. I finally get a representative on the line (by using a phone that wasn't my own-did you block my number?) and I get hung up on!
I was SO excited about these seat covers. I am now sorely disappointed and caution everyone about to order to look them up on the BBB. They have 122 complaints filed within the last year! They are not an accredited business- and it shows. I feel so swindled.
Please respond to my voicemails or emails.
I will update this review if I ever hear back from them. Hopefully, I will receive my seat covers and if not, at least my money back.
Review by Joerether3 months ago
Ordered seat covers for new 2019 Silverado. Answered all their questions and even sent pictures of the rear seat. Covers arrived in about 3 weeks and the rear seat covers didn't even come close to working. They also did not send the s hooks that were supposed to be included for the front covers.. After emailing was told s hooks would be sent and to send pictures of the rear seat so they could see what the problem was. Sent them the pictures and was told s hooks would be sent. After 3 weeks and no s hooks and no communication on the rear seat sent another email. Was again asked what the rear seat issue was and the s hooks would be sent again..
Needless to say I never received any s hooks nor help on the rear seat. Told them I wanted a refund and they came back with an offer of keeping the covers and get 50% refund. I took that but it was a mistake, should have taken full refund and now tell me it's custom order and I can't return to get full refund. My screw up there. I would never buy from this company again.
There is a claim somewhere that all these negative reviews are from a competitor. I think they are really from customers who have been screwed over.
Review by Keri5 months ago
This is a very poorly run company. I received the wrong seat covers over 60 days after past the promised delivery date. They cannot be contacted directly, as they do not answer the phone and insist you deal with them via email. They do not respond to their emails and they do not return calls via their voicemail. The seat covers are of low quality and do not come close to fitting. My efforts to return the product have been ignored. The positive reviews on the various boards are suspect to be fake by more than party, they do not respond to the BBB...Buyer Beware...Do Not Spend Your Money With This Company
Review by Manorfield Mastropaolo6 months ago
Absolutely terrible service. We ordered seats for a Christmas present and it didn’t get here in time, when they did finally arrive a month later they were the wrong seat covers that don’t even fit. Emailed back and fourth, sent pictures, and still have not received what we ordered. You can never talk to a real person, everything is done via email and they just stopped responding. DO NOT ORDER FROM THIS COMPANY. It is a complete rip off and scam.
Review by YannisMarras1 year ago
DO NOT ORDER from this place. They're not professional nor legitimate. I placed an order on Sept 29. 2018 and when I finally got my order on Nov 7, 2018; they only sent part of the covers. When contacted they lied about my delivery day in and day out! Finally, I contacted my credit card company and let them know. This company had the audacity to call me a fraud! Do not order from them. Stay away! I'll spend my $500 somewhere else!
Review by Bafford1 year ago
Do NOT order from these people. Custom made my butt. Ordered, card charged and received however when I contacted them via email to tell them they did not fit properly I was told I had to cut holes in them for the headrest. Really, I paid almost $500 for something that I now have to cut holes in. They sent me a video to show me how to cut holes. I told them I wanted to return them and no response. Several emails later and still no response. I will contact cc for fraud.
Review by GWilcox1 year ago
Never received my seat covers and they charged my Visa card!!!!!!! Seat covers look cool but you’ll never receive them!!!! Half a star
Review by JLansche1 year ago
We paid almost $400 for seat covers for our new truck. They clearly sent the wrong ones as they were made for the wrong vehicle, too big, and even covered has no access for the armrest in the back seat. They acted like they would take care of it in two phone calls and we send pictures then all communication stopped. They won't/don't even answer the phone. When you make a purchase you cannot set up and account, they do not send you a receipt, and the covers arrived in a box with no paperwork so there was nothing saying what the seat covers did fit. As a result they can say that you ordered the wrong thing and there is no way to prove otherwise. We now have spent $400 for nothing.
Review by Rytis Wankling1 year ago
No problems at all with the seat covers or the service.
Review by Redemption1 year ago
Review by Langdale1 year ago
Great product's and price and delivered on time for new car - Thanks
Review by Minxcon Carrim1 year ago
This place is a scam. Stole my money.
Review by Suggitt Kuyucu1 year ago
I ordered seat covers for my BF's Valentine's day present. I didn't see that the lead time was over 3 weeks but they said they would see what they could do. I received them today!! Just in time. He is going to be so excited even though the Patriots lost. Thank you king of seat covers.
Review by Westttt1 year ago
Terrible service. I ordered a set 12 weeks ago that haven’t arrived. Called and emailed but no one has been in contact.
Review by Peppergirl1 year ago
Took some time to find the right seat covers at the right price and wasnt disappointed. They fit perfectly and were delivered quite quickly, arrived earlier than expected. They provide great coverage so hopefully will help keep car clean - I can also always take them out and wash them
Review by BMack1 year ago
The seat covers fitted perfectly and now keep the inside of my car clean and dry and at a very reasonable price with excellent delivery procedures in place.
Review by Motme1 year ago
Great product, was delivered right on time
Review by Checal1 year ago
Good quality, very fast delivery, very happy with product and seller. Would recommend to friends.
Review by Feebz Derrow1 year ago
Obviously I'd give 0 stars since we paid almost $500 for front and rear seat covers and not only did they not ever arrive, they wont answer their phones or emails. BEWARE! NO NOT BUY FROM THIS SCAM COMPANY!
Review by Ogannes Swibinski1 year ago
Lovely seat covers. I have a Skoda Roomster Scout and was really happy with the fit . I even got Scout written on them like the originals. Look really good would highly recommend and definitely use again .Many thanks.
Review by WendyGourlay Elsley1 year ago
An excellent product, speedily despatched and immediately put to use after spending about 30 minutes for installation.
Review by Emmylou1 year ago
Excellent service and price and car seat covers fitted a treat - delighted! Would have no hesitation in recommending this company.
Review by Mtnbee Poptani1 year ago
Installation took about 30 minutes. Easy to install and fit was good. Good investment to save original seat covering from wear and tear.
Review by Prostheticbundle1 year ago
I have filed a complaint with the FTC and the BBB against King of Seat Covers.
KOSC took my money for my order and have not responded to emails or calls regarding the status of my order that was placed 3 months ago. If you look into this company you will see that many people have this same experience.
Review by Distribution1 year ago
Really pleased with the whole purchase process.
Seat covers arrived on time, intact, exactly as advertised.