Easy to order, arrived on time and just started to use.
Review by Spannera3 weeks ago
Arrived quickly. Instructions excellent. Quality good. Too early to comment on effectiveness.
Review by RpgGamerKiller4 weeks ago
Have only been using my innovo for a week, and find it easy to use and each time I increase the power which is fine. My only problem is that every time I turn it on and start to increase the power it comes up with a warning sign. It usually takes me 3 to 4 times of turning off, then on and it starts to work properly. Other than that, I find it really good.
Review by RawingPC Isacc1 month ago
I started off with the small size shorts which helped initially but they were too large on my thighs and I kept getting contact warning signals from the controller and nothing seemed to help. When I phoned for advice the agent said that I would probably get a better fit from the Generation One garments which wrap closely around the buttocks and thighs and she promptly arranged a replacement for me - together with pre-paid return labels for the shorts.
The two piece garments are fantastic, easy to put on and get a perfect comfortable fit with no warnings (as yet) from the controller. They have improved my treatment to the extent that I never thought possible. No daily pads and NO INCONTINENCE!
I have not yet fully completed the 12 week programe but will be sure to continue to maintain my progress
First Class Customer Care from all Innovo Agents.
Review by BriannaLynn1 month ago
My Innova shorts worked perfectly for 5 days and I loved them, however it now beeps and shows the number 3 all the time. I made sure the skin has good contact, that the leads are properly clicked in and that the pads have sufficient spray on them. Tried everything and still get number 3 bleeping away at me. Customer services closed on Sunday and could not connect to the live chat so have not yet been able to get help. If I get them working again I’ll be very happy.
Review by Siddiqua Jegorovas1 month ago
Although I think this product is good I’m very disappointed that the shorts are not a good fit. Having followed the instructions on the website I measured myself a few times to make sure I was ordering the right size, in fact I got my husband to double check as the thought of spending such a large amount of money and getting the wrong size was unthinkable. They arrived and are too big in places which means they loose connection to the pads so the vibrations don’t work and the control pad sends alerts and stops working. The shorts should really fit like cycling shorts, however they don’t. They are loose round the top at the back, fit fine in the middle and are too wide at the bottom. After spending such a large amount of money I am to say the least disappointed.
Since leaving this review I contacted INNOVO and they have offered to exchange the shorts for a smaller size. Their customer service was quick and responsive so no complaints there. I am now a far more satisfied customer...fingers crossed the results are good.
Review by PCorcoran Korotitsky1 month ago
I have only used this for 3 days but have noticed an improvement already. I wish I had discovered this a few years ago Thank you for improving the quality of life
Review by Luks Baggetta2 months ago
I have ordered the innovo, a week ago, but i have not received anything other than the order has been received...and my deposit has been taken out
Review by Nieczapla2 months ago
Order process first class, content well packaged. Information in pack and on website clear and comprehensive.
Review by Bafford2 months ago
Ordering was easy and delivery quicker than stated
Review by KLamiot2 months ago
I took a while for me to master the control unit, but now they are working fine. A real pleasure to do business. :-)
Review by CMRoberts Heichele2 months ago
I saw many adverts for this before buying. Nowhere did I see It should not be used if you had a metal implant. There was a quick start with it so, like most people, I just read that and did not look at the handbook first.
Nowhere was there any mention about the metal implant, except in the handbook.
I had tried it three times before I found out that, as I had had a full hip replacement, I should not be using it.
After some discussion Innovo agree to take it back. It came from Germany and cost over£25 to return and in spite of sending proof that it arrived 2 weeks ago, I have not been given a refund.
They say it has not arrived!!
Review by Isbelia Maddeford2 months ago
I have only had this for a few days so have only used it twice, a bit early to say but i definately noticed my muscles being worked, could definately feel it. I put it up to full power almost straight away, it was fine and you get a kind of release after about 14 seconds when everything relaxes. The hardest part was standing up and relatively still for 30 mins with a back problem that wasnt so easy so i think i will start to lie in the sitting down position with legs up i can then read or whatever whilst the treatment is happening.
Review by BOren Böhrensen2 months ago
First pair used 30 times and then always had issues with a single sensor.
INNOVO replaced shorts. Amanda (Ireland) was a wonderful contact.
New pair of shorts have worked 43 times with no issue.
As for effectiveness of shorts; a little improvement.
I have used the shorts a total of 73 times. The last 43 times was always used at level 90.
Based on my results I would not recommend to others. I will continue to use because I have seen at least a little improvement and already have the shorts. If there was any alternative, I would try the alternative. I feel better knowing that I am trying something.
Review by Cadu Bakuvi2 months ago
An easy website to navigate, and straightforward paying instructions.
So far - excellent!
Review by Fehring Hoxie2 months ago
I ordered the shorts ,8 day later they still haven't been dispatched, emailed innovo, got a reply saying 3,4 days delivery once dispatched, , a few day later still haven't been sent, I called innovo , they didn't have a clue apart from I ordered them said they would call back, they didn't
Review by AVGuys2 months ago
Very bad customer service, they ask you to send the product back to them when there is problem with it, promise a refund by email but the refund never arrives. It is very hard to get hold of the customer services once you have sent your product back to them and need your refund, they do not reply to emails They are very dishonest.
Don't waste your money.
Review by Kaylssmith Costedoat3 months ago
Review by Gunes Intel3 months ago
Very speedy delivery, easy to understand instructions; easy to access website... All good so far
Review by Khusseyn Cioconea3 months ago
I am not happy with INNOVO and would like to return in but i am not getting any help returning it so no not happy
Review by Plushkind3 months ago
Took a few days to arrive but customer services helped sort this and hoods were delivered soon after
Review by Aroli3 months ago
Au bout d'un mois, Innovo me change le shorty car ne fonctionne plus.
Review by Locum3 months ago
bought a pair of innovo shorts from restorethefloor.com back in Feb19 and used them for about 7 weeks on prog 2 and then I discovered I had a mixed incontinence, then went on to the full prog and used for another 2 weeks and they went faulty.Then contacted innovo and they replaced them with the wrap around garment,on their advice due to my shape.received them after about 2 weeks and they were much better for me,felt more comfortable and safer to wear and had not a bit of bother with them,but the down side was with the return shorts,I contacted them about 4 times to get them returned and no one ever got back and the carrier returned them twice so I still have them which I am not happy about,I would rather they got them back.
However!!I am very happy with the results so far,a lot of changes to my bladder habits,the urgency well under control,not quite dry completely but almost with just the occasional leak and I have still about 5 weeks yet to the end of my 3 months,hope this is helpful
Eileen.for now only 4 stars
Review by Psh3 months ago
Arrived quickly. Looks good so far.
Review by Twinkie3 months ago
I’m not getting on very well with my shorts, because they are too big on my legs and the monitor keeps flashing a triangle with the numbers 2 and 6. I have phoned twice and emailed once, but no one has suggested I need a size smaller. I keep using them but have to hold them tight around my legs for them to work properly.