Terrible. Customer service is terrible. Can never understand or hear them properly over the phone. When you do get through, they are very rude and impatient knowing damn well you just waited over 30mins nearly a hour to talk to one of them. They add fees without explanation, just saying fees etc. I paid more then i should have. They ripped me off. I will be contacting FOS & AFCA and whoever else i think may help. I even asked for a summary of my payments showing fees etc and they never did send to me. Ugly experience with this service. The worse ever.
Review by Lestor McRoberts3 weeks ago
Certainly very fast to process funds,, today I had to contact the team,, just the long wait & English barrier,,, eventually they understood me,,, perhaps better manners,, other wise I'm happy
Review by Bafford3 weeks ago
Hope the money arrives today will you notify me when money is in
Review by Northam Derrow4 weeks ago
Not happy at all .
Review by WriteNowAds WWelsh4 weeks ago
It was wonderful to deal with a business that was non-judgemental and has tried so hard to b helpful. Thank you so much
Review by Shaanv1 month ago
Very easy and quick , no complacation , not like others
Review by Khaines1 month ago
Very fast loan thank you myfi for making life easy
Review by Greenfellwalker1 month ago
Wow thort it was to good to be true but, the team came through,, cheers team!!
Review by Catarig Tunrayo1 month ago
I paid what I owed and I still get hassled that I didn't pay it. When I rang I was told it was my fault for paying early.
Review by Sheps Vijayaraghavan1 month ago
PLEASE DO NOT LEAVE FEEDBACK UNTIL YOU HAVE PAID THE MONEY BACK.
Paid them back and showed them proof yet when I log in it still says I owe them money. When I spoke to them they said theyre still trying to allocate my payment.. Like how long does it take to allocate the payment with the right reference and particulars. Its now been a month. I then logged on here to find others going through the same situation. I will never do dealings with them. Google MyFi Services and you'll find they are being investigated.
PLEASE TREAD CAREFULLY WHEN DEALING WITH MYFI.
I'LL BE PUTTING IN A FORMAL COMPLAINT TO THE COMMERCE COMMISSION.
Review by Walther1 month ago
Very easy to use. Quick response to all enquiries thank you
Review by Carminia Derrow1 month ago
I have been making regular payments to you. Every time i make a payment you claim that it is missed and that you have not received it, resulting in default fees!!!! I rang you recently regarding this and I was appalled by your customer care. I could barely hear the lady on the phone who told me to send a bank statement showing the payment I made that you apparently didnt receive. I did this and was met with an email stating that the payment was noted???? I then asked for confirmation of the payment and you sent me the same computer generated generic email which did not help me at all! I see the statement that you have sent me still doesn't show the recent payments I have made (only showing the first payment) and you have done absolutely nothing to help me resolve this! You change reference numbers constantly and have removed the direct debit method of payment which would have prevented any issue like this arising! You are a fraudulent business and I have recently become aware that you are under investigation! I believe you are lying to me and that you have received the payments. I will not be making any further payments until I have spoken to a lawyer. I AM NOT HAPPY AND WILL NOT RECOMMEND YOU TO ANYONE!!!
Review by Yokuzuna1 month ago
This is the most dodgey short term loan company out there. They may aswell be genuine sharks. Everytime I make my payment on time they still lump me an $80 fee for a $30 payment THAT WAS ON TIME!
I find it really bizarre that they are unable to set up direct debit and that they send text links for you to pay. I also hate that they ask you to send proof of your payment like a screenshot... 100% I should NOT have to do this as I have used the reference numbers provided by them they should be able to see it on their end.
To summarise this company will make paying them back as difficult as possible so that they can corruptly charge you the insane late fees. I hope you go under and I hope you feel great about yourselves.
Review by Imaginekr1 month ago
Terrible place to deal with. Can not understand anything that you ask them. You need better staff and not change companies.
Review by Minersview Sillings1 month ago
I made early repayments to clear my loan and called them up today, the customer service is shocking, hard to hear. I've sent screenshots of all payments made and told them I expect to get a reply back confirming that the account is paid.
matters have been resolved. while still not the easiest company to deal with they have been helpful wherever possible.
Review by Mimmo Germanou1 month ago
Wow so fast...no hassle no muck around they promise 2 find a lender they did thanks...
Review by DankExile1 month ago
Really great talking with the team - able to re work Finances when things go wrong - staff very helpful - thanks again 😁
Review by Toluca1 month ago
Service is ok. All issues are resolved which is good
Review by Ballinglen1 month ago
Review by Bynum1 month ago
If "APPROVED" loan was in my account on time i would up my review until i get what i applied for review remains a 3 star
Review by Olguxii Werklund1 month ago
MyfiServices gave me exactly what I needed and fast. MyfiServices are straight to the point have covered every area that would otherwise be difficult for one. I would recommend MyfiServices 100%. Thank you for your help MyfiServices I am now a forever member. 😁
Review by Naek Chuenkingkaew1 month ago
THANKS Myfiservices, EASY AS APPLICATION PROCESS. U GIVE PPL LIKE ME A 2ND CHANCE WEN OTHER PLACES PASS JUDGEMENT ON US BECAUSE OF OUR BAD CREDIT. U REALLY HELPED ME DIG MYSELF OUT OF A DEEP HOLE. I GAVE 4🌟SO FAR, AS W8N 4 FUNDS TO BE PUT IN, THEN BUMP U UP TO 5🌟. ONCE AGAIN, THANKS. 🍻
Review by Oyedotun1 month ago
Crap service,my repayments are $93.00pw and they have been taking $93.88 with no explanation to it,in my eyes that is theft and i doubt ill get the over payment back and i doubt it was taken off my balance aswell.yes it is a small amount but at the end of the day its my money and not theirs to have unless agreed upon which it wasnt,very hard to hear over the phone which is purposeful to make life that much more difficult,i will not reccomend them to anyone and ill never borrow from them again
Review by Chaianne1 month ago
It was all very simple and straightforward and very very fast
Review by Rainbowhawk1 month ago
Thank you very much for helping me out with a loan really appreciate your help in time of need.
Very happy customer.