I attempted to cancel Myfax via chat with Chris. After efforts to keep me enrolled, the representative stated that "please wait until I complete the cancellation process." After about 15 minutes or so the chat became disconnected. Later I called and talk to a human and received a cancellation number. I may still receive a bill. I called my credit car to stop payments as well. Will update my report if a get a new bill. Can't recommend this business....sad because I thought I might renew in a few months when I will be needing fax services again.
Review by Firesheps1 week ago
I cancelled my subscriptions months ago. I was still being charged every month when I called in nothing was done.
Review by Jgmdatga1 week ago
I took a free trial back in the Spring, sent one or two faxes. I cancelled immediately by e-mail, but kept getting billed. NOTE: you canNOT cancel by email, or by logging into your account and cancelling there. Apparently, the returned my email with one telling me to call, must have gone into my promotions/junk box that I didn't check. When I finally realized this, I tried to call and was put on hold. I didn't have the time to wait, and must have forgotten to call back. Apparently, you can cancel on Live Chat too, but you even have to wait there for a rep. I finally waited it out and got it cancelled. Those 2 or 3 faxes must have cost me $50 or $60, most expensive faxes ever.
Review by XZaya3 weeks ago
I signed up, used it once and it was slow and awful. Found a different one that was free. Forgot to cancel until the day after the bill. Wouldn't refund my money but offered me another free month starting after the month I paid. Then tried to sell it to me for only $5. Then tried to sell some other service to me.
Review by Jagadha3 weeks ago
I used this service to fax a few documents to my doctor's office. The doctor's office never received the fax. So that wasn't good. Then, when I called to cancel before the trial ended, the South Asian gentleman who handled my call was relentless in trying to persuade me to upgrade, then to stay on for a discounted service, then to purchase other products I might like before he finally let me be and canceled my subscription. Appalling experience.
Review by Keenaboo Wadel4 weeks ago
I recently had to deal with MyFax via their live online chat. I was served by Andres, who did a great job. Service was great and Andres was able to quickly work with their back end systems to resolve my issue.
Review by My1 month ago
I tried to use their service free, but first fax didn't go thru successfully. I called the fax number and got a fax beep on the first ring, so know it wasn't the fax number. I called the company and ended up emailing them instead.
Now, trying to cancel my free 30-day trial. Found the policy buried in Help subjects. Have to call their 866-563-9212 number in Los Angeles. It took 15 minutes to get thru to a representative who offered me a lower $5 rate. He was very nice, but people! Make it available online.
Review by Mersin1 month ago
J2 Global Inc, the parent company, owns many fax services including:
MyFax, MetroFax, RapidFax, Send2Fax, Fax.com, TrustFax.
Here is a copy an email I wrote today to MyFax's "customer service":
Amazingly awful! You have outdone your own bad service!
Your fax services has been especially pitiful for past several months now and continue to be near non-existent into September; your services recently have been more especially awful than your normally bad and unreliable fax service.
You have repeatedly embarrassed me with clients and colleagues and cost me time and money as many persons trying to fax me have called me or emailed me repeatedly asking for a working fax number.
I have repeatedly received partial faxes from your service.
What a waste of time and money!
You have not provided the services that I have contracted with you to receive and which I have paid in good faith.
Accordingly, I demand a return of the full amounts you charged me for June 25, 2019 (USD $10), July 25, 2019 (USD $10) and August 25, 2019 (USD $10) for a total of USD $30.
I demand that you return return USD $30 to the credit card that you have been charging; alternatively, if that is too challenging for your high-tech company then just send me a cheque.
Don't fax me because my fax number doesn't work!!!!
[my name, etc]"
Review by FFletcher Arguillere1 month ago
The use was easy and hard to beat, A good system, only wish you had a pay as you go, ie..$1 per fax would make it more palatable for me as I only have to fax a few times a year and $10 is too much for me. When closing my account ANDRES was very helpful and courteous.
Review by Madhusinh1 month ago
Do not use! This is a fraudulent company with a scam idea. I signed up to use it for the $10 a month charge, I was charged $30 within four days. When I questioned it they said it was for over usage for the month. They then explained that the charges are not as they seem, you are charged for one fax for every second it takes to submit a fax. So if it takes 10 seconds to submit a fax you were charge for 10 pages. That is not in the fine print I could not find that anywhere. I cancel my subscription immediately and I am making a complaint with the Better Business Bureau. Almost all these apps online are fraudulent. Did it work? Yes it did But the scam of pricing is unethical and it would've cost me hundreds of dollars. I will just call in my prescriptions from now on
Review by Klaar1 month ago
Absolute garbage. Downright fraud. Their system is designed to accept a fax then fail part way through, so the machine on the other end automatically retries forever. When they hit excess fees of $30 or so they shut it down. What a scam.
I was a client of mymetrofax (this is the same company) for years, paying the monthly fee, so there are no reasons for them to screw up the faxes. Never, not once, was there an error in transmission. But when I'm on a trial that can add extra fees, suddenly it fails endlessly until I'm 300 pages over the limit.
Review by Syaz1 month ago
Andre was very helpful
Review by Mandal1 month ago
I signed up a couple of months ago because I thought I would need services. I could've sworn I went and cancelled it as soon as I realized I wouldn't even need it, apparently I didn't actually do that. I got a $10 charge today and completely forgot I ever signed up for a free trial for it. Naturally, I called customer service and it took so long just to talk to someone. Once I was finally connected, I could not for the life of me understand this man talking so slowly, yet mumbly, over the phone. Mind you, I NEVER used the services and didn't have any record of my number for my account due to this. He took forever just to find my account after giving him my email approximately 5 times because he couldn't understand what I was saying (I'm speaking very loud and clearly). Finally, he took his sweet time in cancelling my account and said he'd put in a refund request, but it's out of his hands and it's up to the finance department to decide on that. Yeah, I know what that means. Aka, I'm not getting a refund and you already know it. I'm just glad it's onlt $10 and I can just move on with my life and not go through another 25 minutes phone call just to cancel my account. What a scam.
Review by Chaellee1 month ago
For my 30-day "free" trial I was charged about $11.00 for three or four unsuccessful ten- page fax attempts to an outside number, as well as one "successful" attempt sent to: and from: the MyFax fax number assigned to my new account (for myself--to keep a copy). The "successful" ten page fax to and from www.MyFax.com's own servers apparently took 2800 seconds, or approx.45 minutes to transmit.
It turns out that "seconds" are the units with which www.MyFax.com meters and bills fax "pages", and not "pages". Was it careless of me to assume that 100 free pages sent/200 free received--as clearly stated in the www.MyFax.com 30-day Free Trial Offer--actually referred to the number of fax pages sent and received? And failed faxes? ~CHA CHING~
Maybe www.MyFax.com has already changed its unit of measurement. Perhaps the company now prints and weighs all fax files, with "one page" converted into an ounce. An ounce is a page. 16 pages are a pound. How many pages make a stone?
Maybe www.MyFax.com has gotten more precise and have gone metric, measuring the mass of the fax page rather than the weight (just in case someone gets cute with "gravity".) "Generally implied understanding"? HAAA! Just hide any distortions/redefinitions/misrepresentations in the veryvery fine print of your User Agreement, and NOT on your webpage splash screen...
Review by Jeuri1 month ago
I signed up for a free trial on Aug. 10th just to be sure this service would work for my business. I signed up for the 100 pages outgoing and 200 pages incoming for $10 per month. I sent one fax that included a total of 50 pages. The fax went through successfully. I tried sending another fax a few days later with a total of 4 pages that did not go through successfully. I was charged $10 on Aug. 23rd and another $10 on Aug. 26th. When I called to inquire about the charges since I was not due to be charged until Sept 9, I was told that I had exceeded my pages and that it was a total of 121 pages actually sent since it does not go according to actual pages but how long it takes to send the pages. Once it was explained to me, I agreed to pay the overage which would have only been $2.10 since its .10 cents per additional page. I was informed by 2 different reps that they would escallate my request for only a $10 refund however they are not sure it will be approved. So beware! I sent a total of 50 pages and was charged $20. If I'm lucky, I will get a $10 refund but reading the previous reviews, probably not likely.
Review by Dmjc2 months ago
I tried porting out a number that I had with them and the number has not been able to work for the past 2 week. My new carrier can see that they never updated their translations tables. When I called myfax to diagnose the problem they canceled the account and follow up many times, they say "since your account is canceled we can't help you.
Basically, they made my fax not usable after I ported it out of their system.
I would not trust these guys for anything. stay away.
UPDATE: MYFAX replied below that they have completed everything on their end, but I still can't receive any faxes from the number I ported out of their service. There is still on going communication to get this resolved. THIS IS NOT COMPLETE
Review by Saltford2 months ago
This service works well - Easy to use.
Andres was very helpful.
Review by Ohj2 months ago
Review by Jarette Gadhra2 months ago
Before I realized it, they charged me over $700 in the first six weeks- I faxed about 130 pages. Their explanation was that I was stupid that I didn't understand their pricing model. I also learned- and they never told me this- that they charged me for additional pages if the fax takes longer to send. They took advantage of their pretend introductory offer - since I don't always check my checking account each month. Unethical, dirty, corrupt company.
Review by Torey2 months ago
Very useful app! I didn't have access to any fax machine and found this app to send fax through my phone. I am very grateful.
Review by Benjaminv2 months ago
Has a clean layout, very clear where you are at in the process of assembling your fax. Wish the site had a few less bugs when it comes to a few click links, but overall a solid site with a present customer service base
Review by Mzhda2 months ago
I called and canceled this service right after the trial started. I was told everything was taken care of and they even sent a survey after my call. Now, three weeks later they billed me for the service and are forcing me to jump though all the hoops again to cancel. This is a terrible business practice to make it so hard to cancel so they can bill you and then force you to go back after a refund. I strongly recommend that people stay away fro this service unless they want to get into a quagmire.
Review by Rhodlynn2 months ago
Your agent Andres was very helpful and responsive to our request. A credit to your company.
Review by Ceata3 months ago
There was a time period that I just did not get faxes and now half the time it wont let me log in even though I have the correct password, it keeps making me reset it and still will not let me in. It was suppose to make life easier not worse!
Review by Amreena3 months ago
Andres at customer service was very helpful, he handle my situation in a speedy and efficient manner!