Their customer service is non existent. I have left voicemail's and sent multiple emails on a care package I was trying to send 10 days ago. After not hearing from any one, I canceled the order.
Review by Dange3 years ago
We placed an order on August 17, 2016. We still have not received our product. I have called them several times using both options offered and they never answer the phone. I have emailed them asking about the status and we received one phone call 2 weeks ago and they said they were shipping it the following Monday and we should receive it by September 8. Still no product. I just called them again....used both options.......no answer! I also sent them an email, no response. ZERO CUSTOMER SERVICE!!!
Review by APersonLivingInJapan4 years ago
These baskets were smartly done. Great items inside and visually pleasing to the eye.
I ordered these as door prizes and they were a big hit.
I would recommend this company to anyone.
Review by NatashaStallings Emmalee4 years ago
I placed my order and actually got a call from customer service a few days later informing me that one item would be shipped a bit later than expected. Since I was taking these items as gifts to friends in Spain, it was critical that I have them before my departure, which they were sure they could accommodate. I was surprised to get another call to tell me that items had shipped and not to worry. THAT'S customer service!!
Review by Zouga4 years ago
I think I like everything I've purchased from this website. I'll even take some more Irish fortune cookies as a Christmas gift for a co-worker.
Review by Jaanu KKilpatrick4 years ago
Just very slow delivery, not happy that I needed to wait so long.
Review by Bobbyj4 years ago
I had a rush order and was called by the customer support team - wish I remembered her name - as she went out of her way to work with me to get the stock in and the gifts ready on time. I especially liked that she reached out to me - and explained everything clearly. Kudos!
Review by Leesle Bundhood4 years ago
Both times I ordered, I received a call stating they were out of some of the merchandise I had ordered but it took them 3-4 days to even call to state that. So, I was very worried I wouldn't receive the package in time as both of them were time sensitive. But, they both arrived just in the nick of time.
Review by NikkiF Derrow5 years ago
It's refreshing to purchase from a company that cares about customer service!
Review by Getasew Kolebaje5 years ago
I submitted a request to my favorite city with no response yet. My order took too long to be delivered, so unable to use for the intended purpose. Still waiting to hear about a refund. If it would have been delivered more timely I am sure I would have been pleased. Because of the shipping and lack of customer service, I do not plan to order from My Favorite City in the future.
Review by Nazry5 years ago
great product. gave as a business thank you and am very pleased
Review by SupaSam5 years ago
Sent a basket to my mom in Chicago for her birthday. She just called all excited to thank me for such a wonderful gift.
Review by Langham Archive5 years ago
Customer service was great! They called as soon as my order was placed to discuss the delivery date that I had entered. They wanted to make sure that I was ok with any changes. The order was actually delivered faster than expected. Which was a huge surprise and we are completely satisfied with the product received. Thank you MyFavoriteCity.com!!
Review by Sujan5 years ago
Very satisfied with what I ordered. I received efficient and personable assistance with my order.
Review by Deshna Mazeliauskiene5 years ago
The order was easy to order and came quickly. There was a slight problem with part of my order. I received excellent customer service with prompt replies and generous action. I will order again from this company.
Review by Tobs5 years ago
I've used this site for many years and will continue to do so. The products they provide are quality and the price is the cheapest I've seen. The order process is quick and easy and the shipping immediate. Happy customer!
Review by Danianoo5 years ago
I had no problem finding what I needed and it was quick and simple to order
Review by Trindade Arbe5 years ago
I found the website to be user friendly and checkout process was quick and easy. I was very happy with the basket I purchased. The presentation was nice and I was surprised at how quickly it arrived. Would definitely buy again and recommend to friends.
Review by AhRaya5 years ago
We used my favorite city for our wedding. They offered great gifts, particularly for our out of town guests. We ordered last minute and they went out of their way to get everything shipped when we needed it. Saved the day! I highly recommend.
Review by CustomersSA5 years ago
I bought several gift baskets here for Mother's Day - to send to my mom, aunts and friends. They were beautiful. Everyone loved them and was so excited to receive. Woul definitely order from here again.
Review by Ravenmd5 years ago
I sent the Taste of Georgia Deluxe Food Gift basket to my friend for her fiftieth birthday and she loved it. She especially liked the Georgia Peach Butter. She also now uses the basket to hold her mail. Great job My Favorite City!
Review by Karrien Bassage5 years ago
I ordered a special custom gift basket for my girlfriend. She recently had major surgery and needed cheering up. I had great products to choose from and was very pleased with the final outcome. My girlfriend was so excited when it arrived. It was so beautifully packaged! The customer service was great! They were very helpful and easy to work with. I will definitely be using MyFavoriteCity.com for all my future gift basket needs!
Review by BradHunt5 years ago
Always helpful with selections and with making our shipping needs work.
Review by Loyen5 years ago
I contacted this company by phone to inquire as to where the merchandise would
be shipping from. The person I spoke with was very helpful and friendly. I explained that I had been ripped off by two other companies and had disputes ongoing with both companies.
I needed the products quickly since it was for an event that I was putting on and I was almost out of time. She took the time to contact the warehouse and make sure they had enough product to fill my order and called me back. She then guaranteed me that it would arrive before the deadline. She was not kidding. I got exactly what I needed and received it in a couple of days.
I have not received this kind of customer service from a company in years.
Awesome customer service and very caring employees!