Bought my wife a necklace online. She seems happy with it :)
Review by Napaporn4 weeks ago
I received a birthday e voucher via email and thought I would purchase something online. It all seemed OK, there was a mention of limited stock. But it did not say not available. So I purchased the item (DJI Tello drone Kit $239). Because of the price it came with free delivery. The purchase was made on 18th Sept 2019, so the next couple of day I logged into the online tracking of the order and was told tracking was not available. So I presumed it had not shipped. Checked the expected delivery times - 4-7 days. 26th Sept 2019 I logged on to track the order and was still unable to track. So called the contact number and this is where the I was astounded at how bad there online store was and why MYER may not be around for very long. I was told that the order had been attempted to fill several times and failed so they would give me a refund. But I was told there system said there was one of the items at the Brisbane store but their system cannot fulfil from a physical store so I would have to get the refund then try and contact the store to see the item really was available. So Myer cannot pull stock from their stores only from a warehouse! And the kicker is that If I hadn't phone up there was no trigger within there system to contact me to notify me of the delay or inability to supply.... My order would be left in a loop. In an age of online shopping MYER fails! Oh also now I have to wait 3 business day for the money to come back after I respond to and email and fill out the necessary info...
Review by Nilva1 month ago
I went to Myer, George St, last Wednesday 25 Sept 2019 for a men's watch. I went to the ground floor escalators, spoke to a young lady and she took me to the Men's watches..great...At the watches section, I was served by 'Marta' who was so helpful. I bought a GREAT watch....Overall, GREAT CUSTOMER SERVICE...Thank you!!!
Review by Texmma1 month ago
I was served on Thursday, 19 September by a lovely lady called Lily in the shoe department. She was so professional, so helpful and went beyond what I've had before in terms of service. I was so happy with my 2 pairs of shoes as I struggle to get anything decent with my big feet (size 43 European!). Thank you Lily, I really appreciated it.
Review by XmasDelight Rugen1 month ago
3/10/2019 Myer Southland Men's department. Assisted by Jillian @ 5.54pm # 72125984
I went in to buy a pair of shoes not knowing exactly what I was looking for and Jillian came to my rescue. She was most helpful and went out of her way to find me something that I liked. My experience in relation to customer service provided by Jillian was gold star service and she rightly deserves to be acknowledged for it. I did end up buying a pair of shoes and I'm very happy with it. Thank you again Jillian.
Review by DigitalLulu1 month ago
I want to praise the service received from Jarrod and Ben in the electrical department of Myer in Cairns over the past 2 days.
I wanted advice on buying a Bluetooth speaker which would cope well with the spoken word and not have too much bass. On my first visit to the shop Jarrod talked me through the speaker selection and let me see and hear the recommended Ultimate Ear Boom 3. He gave me his card and assured me that he would willing to answer any more question I might have. The next day I phoned to speak to Jarrod to ask if I could bring in my android phone, connect to the Boom 3 and listen to some speech and music.
Jarrod was busy serving another customer and I was a little reluctant to explain my mission to the other assistant who asked if he could help me. My reluctance was undeserved. Ben proved to be another polite, knowledgeable young man. He helped me connect and listen to the speaker and I happily purchased one.
Being a lady in my 60’s, I am frequently either ignored or treated in a condescending manner by young members of staff in electrical shops or departments. Neither Jarrod nor Ben displayed any hint of this approach. I can not praise them highly enough.
Thank you Myer for employing staff in that department who both know their subject and know how to help people to buy the right product.
Review by Konnect1 month ago
I bought an online item yesterday for click and collect. When I was buying it was mentioned that I could collect it after 10am today. After several phone calls, the customer care officer said worst case scenario is that I may have to collect it on Monday. Not happy with the service.
Review by Pyre Mirsaeedi1 month ago
While visiting Launceston again this year I wandered into the Myer cosmetic department to be looked after by Sue and Tracy on the Lancome section.
These two are absolutely delightful and brilliant ambassadors for the store. I had the pleasure of meeting them on my last visit and was really pleased to see them again. If only all cosmetic consultants knew their stuff like these two. Its a real treat to have them look after you.
Well done Myer. Please don't lose them.
Review by Sharkia Uremovich2 months ago
Went to Myer in North Lakes.QLD to purchase sunglasses bought a pair but after 3 days took them back due to unsuitability The young man helped me try on so many more but due to me not finding a suitable pair happily refunded my money in full he was a very helpfull nice person
Review by Mairanna2 months ago
I went to myer chadstone for the final time today. Waited at counter for 15 mins in a queue with 3 others when a second assistant finally arrived she served the first person she saw. That person hadn’t been in the queue but had just barged in. Myer staff have zero customer service skills at all. Good ridence, Myer.
Review by JesperVV Mebar2 months ago
As I have a Myer gift card I thought I would use this to purchase my wedding lingerie at Myer Carindale.
The range to choose from is exstensive and not having much experience in wearing figure hugging lingerie I needed some help.
I approached two ladies who were chatting to ask for some help with sizing, only to be told that was the only sizes they had left and that’s why it was on the sales rack and then she walked away. Never asking me what I was looking for or if I needed help.
I entered the fitting room to try my selection on. I notified a Sales Assistant that I was there and if I could try a few things on.
As I struggled quietly not once did an assistant come to check on my sizes or if I needed help.
Not knowing if I had chosen correctly and feeling disheartened with no help I discarded my choice and left the store.
Lift your game Myer!! If this is how customers are treated no wonder you are a dying breed.
Review by Thanyaporn2 months ago
Tried in vain to order gift card online. Should be easiest thing to do these days. Will not let me enter a delivery address different to the billing address. Not the first time I’ve had this problem but will be the last as I will not use this site again.
Review by Raymar2 months ago
Today I went to my local store in Blacktown with my mum who is disable both physical and mentally. I have always in the past 15 years given good reviews for this store. But I was disgusted by the girl who served my mum. My mum wanted To buy channel no5 but because she’s a pensioner she could only afford the 35ml. I asked the girl her name was saj if they had 35ml and she said no they have sold out. She said they have only 100mls and above left and said we could purchase that . I said to my mum don’t worry I can go to Burwood and get it from David Jones. The girl immediately interrupted and said let me check the draws below and when she opened the draws there was at least 4 x 35ml channel no 5. The Girl Saj’s intention was to make her sales for the day and she wanted my mum to pay $240 for the bigger size so that she makes her sales for the day. These Myer staffs have no empathy, they cannot relate to their customers and they lie so much just to get that extra bucks even from a disabled pensioner. It’s cruel and ruthless of them to act so disconnected.
Review by Murillones Cabion2 months ago
Used to shop at Myer Highpoint frequently. Experience the last 12 months has been awful. When both Estee Lauder and Clinique had free gifts, they didn't have the stock I wanted. Tuesday went over for Lancombe Zen Masque, none available sales assistant said I should try David Jones and told me that they aren't allowed to carry large amounts of stock.
With the Clinique product I was advised by online chat that the Jandalop WA store had some that I could pick up.. Also tried to order Sohum diffuser online, only two available so would have to pay for delivery.
Any hints here as to Myer sales are dropping.
Review by Dippling2 months ago
I visited Myer Northland menswear today (17/8/2019) to purchase a suit for my husband.We were served by a staff member by the name of Joanne
who has to be the most preferential staff member we have encountered. Her knowledge of suits was incredible.She organized the perfect suit,the perfect shirt and the perfect tie.Nothing was too much trouble and took the time to make sure that everything was perfect and we were happy with every product we purchased.Even her happy manner made it even more pleasurable. I would certainly shop there again and recommend the great service.Well done Joanne.
Review by Tremilla2 months ago
Have used their online service twice this week (trying to order the same item three items) and have had no luck. It says 'available' online, I pay for express deliver on the 3 only to be sent x1 parcel with express and informed the other 2 are currently unavailable and will be sent 'standard shipping free of charge' (standard was free anyway as I spent more than required). After kicking up a fuss about how I could pay for express only to be downgraded to standard 'free of charge' they ignored me for several hours before cancelling x2 of my products (no mention of a refund) and sent through a 'sorry turns out we don't have these items anywhere we've cancelled the orders'. Absolutely disgusting, no refund has been made yet and currently have no response from Myer. So in the last 3 days I've payed in excess of $300 to Myer Online and have 1 $39 t shirt (which I actually paid near $50 for including shipping). So I've got an over priced t shirt, a bad experience and no refund in sight. Don't waste your time or money.
Review by Moonboot Evgenievna2 months ago
Visited the Northland Store in Melbourne today and got the worst treatment ever by one of its staff in the shoes department. I asked for a pair of shoes in my size. She agreed to look for it, after 5 minutes she came back with the shoe and completely ignored me. She pretended she didn't see me and helped out another customer to find a shoe size. It's not until I got annoyed and asked her if she has them in my size, she has the decency to tell me, they were not available in my size and her excuse was sorry I didn't see you. I am of Asian background, I think she treated me as a second class citizen which I think it's totally unacceptable in this day and age. I have never felt so humiliated and annoyed. I won't name any names, but that blond, old woman, with lots of makeup on should be retrained to have better manners or Myer will continue to lose lots of sales.
Review by Helen Nicholl2 months ago
Today I was looking for classical shirts for my husband. It was not easy to find the right size. Kathy, the team member, was very helpful and we succeeded to find three fine shirts. I am happy with that! Thanks.
Review by Zoh2 months ago
The worse experience ever with Myer online, I ordered and expected to receive in the time frame however they never delivery good customer service, all they could ever say is unfortunately! I mean everyone is busy when they expecting an items they already set up their time frame, especially to click and collect at the store. When i came in they told me unfortunately it's not ready to be collect, asked them how long it will take, they answered they don't know?!! Ridiculous experience with them many times, i think i will better shop with DavidJones instead.
Review by Bafford2 months ago
I have had a few bad experiences in this store. Some people who work there think they can treat you like their worst enemy and get away with it. I took my mother into the cosmetics section on e day. The cosmetic consultant took one look at her and said"I don't think your mother has ever washed her face!" this comment was insulting and very hurtfull. how can they allow someone like this work for a major store like this. I think this sales woman has never had to wash her tongue out by her mother. Good gracious!
Review by Junyan Derrow3 months ago
The online Click and collect is farcical. I placed my order at 11.37am and the order was supposed to be ready in 3 hours. Rubbish, I had to chase them up, physically go to the store without the “collect email” as it was over 3 hours.
And when I requested to be put through to the store when I tried to chase up the progress of the order, was passed to the incorrect one.
Also, where is the customer service email???? No wonder they are not doing well.
Review by Pening Kakra3 months ago
Generally good products and options. Shipping was good and tracked via Australia Post
Review by Inina3 months ago
I have had many very good experiences with
Mark Forsyth and Linda Healy in the mens department at Chadstone.I am time short so to have someone advise and go to the various sections whilst in the changing room is a great 'win' for me.
The quality is good and the is a good range.
Review by Geeby3 months ago
I went into Myer Adelaide Rundle Mall this morning with the sole intention of buying a large bottle of Chanel Gabrielle. The attendant was deep in conversation with a customer so I politely waited. After trying several times to make eye contact with the attendant I got nothing - not even ‘I’ll be with you in a moment’ .. clearly I didn’t look enough like a serious buyer to her .. so after being ignored I left and bought the perfume from David Jones.
Review by GLongoria Tsngness3 months ago
Maria at Myer Warringah mall in the cosmetics department. Was fantastic. She went above and beyond and I have never received customer service to that extent!!