My family member has been a patient at this facility for over seven years. There was once a time when I would be able to leave the facility at ease knowing my family member would be taken care of. What was once a five star facility is now a two star facility. Due to the new management who has reduced the amount of staffing and supplies for the residents, I no longer feel at ease if I don’t visit my family member member for more than a day or two.
Review by Yzzy Chamus7 months ago
It's a total scam I ordered 10 bracelets they came after 1 month and few were broken then every month from my card they removed 20 bucks in the name of charity without my permission scam alertt
Review by Cheila Ramburn8 months ago
They got 20$ unauthorized from my account too! And I wasn’t even subscribed with them I did get couple of bracelets though because it says it for a good cause! I have their emails saved up saying there has been a problem and that they will get the money back! So If they got money from all this people I thought I was the only one! As all the question down here as an option to answer “how easy was it to get a refund?” Well we all never did!
Review by TheGreenGorilla9 months ago
I bought some Bracelets in Oct 5th and I haven't recived anything yet. no one is answering in their e-mail account. Bunch of Thieves.
Review by Dehiwalage9 months ago
Unauthorised charge from my credit card
They have charged my credit card without me buying anything or giving them a permission to charge my card. They stole more than 40$ from me!
Review by Garv10 months ago
This is a complete scam and I'm surprised that they have not been shut down. They repeatedly charge for its monthly subscriptions even after several cancellations. 6 months after repeatedly charging under "Buena Vida", they deduct funds under a different company name BV Family LLC.
Review by Lesberna11 months ago
Scam! Would give 0 stars if I could. Charged me for something I didn't purchase and after I had cancelled my account with them. Said they refunded me the $23 which I never received. Total scam
Review by Valsad1 year ago
Terrible! Don’t shop with them. They’ve been charging me for the last 3 months, won’t respond via email and there is no way to cancel the subscription that I never subscribed to to begin with. I’m going to have to deal with it through the bank.
Review by Muggo1 year ago
They keep charging my card for a subscription I didn’t sign up for & no one will respond to my emails about it.
Review by Serbsak1 year ago
EVERYONE: contact the Florida State Attorney General's Office the IRS, and the FTC.(Because this is supposed to be a charitable organization that never gives the list of organizations it donates to if you ask.) This SCAM has been going on for years and I had the experience of them starting to charge my account again ONE YEAR after we canceled. It was only after threatening legal action that they reimbursed my account. DON' T JUST COMPLAIN, SHUT THESE SCAM ARTISTS (CROOKS) DOWN!
Review by Chimerian1 year ago
As previous reviewers have said; SCAM. I bought a couple of bracelets from their web shop and didn't engage in a monthly subscription that is the standard choice when shopping from them. A few months later they withdrew 20 USD from my credit card, money that a couple of months later still haven't been refunded. I've had numerous contacts via email with their customer service. They say that the money will be refunded and that the problem is due to problems with IT. been an IT. In my book: all lies, since I haven't been refunded yet. Stay away!
Review by Adegbenke1 year ago
My daughter ordered ONE bracelet from there because they were having a sale. Since then, they have been charging my credit card $25 every month. Every time I talk to customer service, they say its a glitch but to me, it doesn't seem like anything is being done to fix it.
Review by Eagerbeaver1 year ago
I have emailed their "support" email about the charges ,still no reply .. today I woke up to another charge and it's only been about 2 weeks since they charged my account 28 dollars .. 😒
Review by Ceurwyn Tidelius1 year ago
I bought one bracelet from here in the beginning of 2017. In February of 2018 they took an unauthorized charged of $20 from my account. The only contact they have is email as the number does not work. I have spoken with multiple representatives and they answer at first then do not answer after that. I have recently reached out to them once more to remind them they still owe me a refund after taking out an unauthorized charge which is illegal. I received another message this time from someone claiming to be the manager called Chris. He said he'll assist me if I didn't intimidate his team. That is the most horrible customer service I ever heard of, not only not taking the blame or apologizing for taking an unauthorized charge out but telling their customer that they would only help you to not call out their team in that they took out charges illegally... Well don't do anything illegal if you don't want to be called out on it... I am still waiting for my refund.
Review by Markale1 year ago
BEWARE!! This is a huge rip off. My daughter ordered a map which she never received. They did send her two bracelets which she did NOT order and charged her card over $100. She had to cancel her card to stop the charges. Why haven’t they been shut down!!
Review by Bafford1 year ago
Same experience as others, though thankfully not as expensive as some. I bought two bracelets last year as a one off through their "free bracelet only pay shipping" offer, then immediately cancelled the subscription. I got the bracelets, all was well. Then some 9 months later, an unauthorised amount comes out of my account. I emailed to query it and got a speedy reply from Chris that it was a subscription charge. I pointed out I wasn't signed up to the subscription service, and explained the details. Funnily enough, no quick replies after that. I should be able to block them and get my money back through my bank, but they're obviously a bunch of scam artists. Do they even do any charitable work? Probably not.
Review by Forcaport1 year ago
This company is a SCAM! They stole $99.95 from my 16 year old. She bought a few bracelets, and then the company charged an additional $19.99 on 5 different occasions! You can't get hold of them - the tel # says to email but they do not respond!! We have had to cancel her card! They are thieves - it's a scam targeted at teens - they post all over social media offering free bracelets - DON"T DO IT! SCAM ALERT!!!
Review by Carolyboots1 year ago
Charging my credit card after cancellation
My underage daughter saw a bracelat in their site. I agreed to recieve it for nocharge but they asked my credit card just for shipping.
I agreed but then I saw charge of 10$ instead of 5$.
They told me that it is not possible to refund but they agree to unsubscribe me.I agreed and they sent me a proove that subscribtion wad cancelled.That was in October 2017.
Yesterday, March 11, 2018 I saw charge of 20$!!!
I wrote emails lots of them and they do not answer!
I saw comments of other people in facebook and twitter that it is a scam!
I want my money back.
I am a single mother!
Review by Shamime1 year ago
SCAM! Do not order from this company. You will get billed $20 a month even if you sign up for a one time offer. They Never answer the phone and the email response is automated. My daughter signed up for the $1, one time offer. I have now been charged $40 dollars and had to cancel my credit card to keep them continuing to charging monthly fees on it. They blamed all this on a IT glitch which they have been working on for over 5 months now. I have been waiting for 5 months for them to send a refund check, which every time I check back is, "on its way". They are using charity and the environment to SCAM people. Very sad.
Review by LifesAPeach Youri1 year ago
I got a "free" bracelet from BV and only had to pay shipping. The bracelet was 3 months late and suddenly I saw over £30 was taken off my account. Apparently I agreed to a monthly subscription for "charity". This was not made clear upon purchasing, I couldn't even find it in the Terms and Conditions (which I also had to search up on the page). They refuse to return my money. Serves me for trusting online shopping.
Review by Fouzia Lobwein1 year ago
charged my cc 6 months after clearly cancelling the subscription...
This is ridiculous!!
Review by Hoshiisyeobo1 year ago
initiating subscription with one purchase
My son bought a bracelet for a girl friend and then began getting bracelets each month without ordering. Then I noticed the charges and he unsubscribed. Now the charges have started again without our input. Will have to cancel my debit card to stop payment at my bank.......more out of pocket to stop their theft.
Review by Ssnnowwyytte1 year ago
I've had the same issue as other reviewers. My 15 yo. daughter ordered something from this company over a year ago and all of a sudden I see a $19.99 fee pop up on my bank account for them. When you try to call the number it automatically disconnects your call. Shame on them!
Review by Malindra Fagotti1 year ago
What a sham of a company , AVOID !!! If I could give no stars I would , They offer you a free bracelet and all you pay for is postage , what they don't tell you is they subscribe you to a monthly membership and you pay a month membership fee and they take the money from your bank without you're permission , I had to go through paypal to cacel my membership and get my money back they took without my knowledge . They said it was in their terms and conditions but they don't tell you this when they advertise the free bracelet .
Disgusting company and shouldn't be allowed to trade .
Review by Gemeson1 year ago
Just like so many other posts that I have read...we cancelled our subscription almost one year ago...and today noticed a charge on our card for $19.99. I am sure this is somehow unlawful, as I don't think that they are allowed to hold on to credit card numbers. Bad business. Cancelling our cards Monday since its the weekend and going to try to dispute the charges.