Please contact me if you have been cheated by this online furniture retail business and would like to join me in a CLASS ACTION LAWSUIT against MUUDUU FURNITURE. I am creating a database of fraudulent online transactions where customer's accounts have been charged and no products were ever delivered.
Review by Nydia1 year ago
Fraud Company - Don't be fooled by their low prices
I placed an order for Sofa a week ago for ~$700, and after multiple follow-ups received the email below. Disputing the charge with my bank which will take ~3 months. Unnecessary hassle. I regret the moment I placed the order.
Dear Valued Customers,
This is a notification from Muuduu Furniture.
We are extremely sorry for the inconvenience. We are currently in transition of ownership. All credit card orders will be cancelled on July 7th. Please contact your bank to dispute the charge to get your money back. As for cash or check orders, a rep will contact you shortly to get you on schedule for delivery ASAP. Again, we apologize for the trouble.
Review by Valyn1 year ago
Terrible customer service. Please stay away ..
I bought a set of sofa and a set of dining table” big purchase “ but they delivered short 1 sofa chair which is almost 800$, I decided to cancle the sofa to have my money back. I opened a ticket 06/18/18 and they said “ the cancellation was summit and waiting for finacial dept to process my refund” I heard nothing from muumuu so I decided to open another ticket and get the dam respond next day. Now I’m frustrated to wait for my refund ..I don’t know what to do because I can’t reach them by phone
Muuduu Furniture Help (Muuduu Furniture)
Jun 19, 16:10 PDT
Hello Vi Kim,
I have given your information to the finance department , they will be working on processing your refund for the missing chair.
Muuduu Furniture Help (Muuduu Furniture)
Jun 28, 18:58 PDT
The cancellation request has been sent to our finance department. Please allow 5-10 business days for the fund to show into your bank account. We deeply apologize for the inconvenience might cause you.
Thank you and have a great day!
Review by LeslieCS1 year ago
Well Im not a happy camper my furniture was supposed to be delivered on Wednesday i recieved many text to confirmed it would be delivered. Well on that date got a sorry to inform you but the trucks to full and I wouldnt be getting my stuff tell saturday. They really played with my emotions. Spoke with this guy in warehouse that promised me that my order would be diff. Delivered on this sat. Well I just got a message saying its coming on sunday WTH. Im over this BS.. I will never ever do bussiness with this comp. And I will share my awful experience with as many.people as possible. If I could give s zero I would
Review by Codemwcraig1 year ago
AVOID THIS BUSINESS!
After 6 months, I still don't have my furniture but they have 100% of my money. They won't return phone calls or emails. There's a reason the BBB has given this business an F. It's a scam.
Review by Bretscher1 year ago
Great selections with excellent prices. The showroom is not too big; however, they do have quite a bit of samples on display. Our sales rep, Steve, did a wonderful job going over the details of our bedroom set without an appointment.
Review by Thanattha1 year ago
Fast delivery and friendly service. The product came as the same as pictures on the website. Celio and Jose were very friendly and careful with our new floor. We definitely will come back for more furniture.Thank you.
Review by Schynell1 year ago
We love this company. They have the best price out there in the market. They are very responsive. You might have to call in a few times to get through, but when you do they are super nice and easy to work with. We do highly recommend Muuduu.
Review by JuniyaTech1 year ago
Muuduu went above and beyond my expectations. They rushed my order on the same day for no extra cost because I was local. The furniture matched with the rest my collections perfectly. The package arrived flawless and it was sooo easy to assemble. I am so in love with Muuduu. I will definitely come back for more...
Review by Agfdrew1 year ago
2 months to have one item delivered (actually it’s still not here).
I keep calling and get the same ole line!
I live in Morro Bay...I could have walked with a Dollie and walked back by now!
Way too many excuses as to why it hasn’t been delivered. There only 4-5 hrs. Away from where I live!!!!
Avoid! Way too much BS and Lies from them. But, of course they got paid immediately...what ever happened to you were charged when delivered? Buyer Beware! So glad I have my notes, calls and everything for my backup!
Review by Administration Kohlmaier1 year ago
Good price and products. Easy to deal with. Got our delivery right on time before Christmas. Thank you.
Review by HBeck Shagivan1 year ago
Great products. Got our furniture two days before the expected date. The whole team worked very hard to accommodate our needs. This experience has been the best buying experience for years for us. Highly recommended.
Review by Scytheez1 year ago
Fast delivery and affordable! Very easy to work with.
Review by Gopalkumar1 year ago
Top-notch professional! We always get our deliveries on time and their drivers are very punctual. Also, their prices are unbeatable.
Review by Robrita1 year ago
Recently purchase a New home and I need a lot of furniture to fill up my new house, been searching and comparing prices online for weeks… I decided to go with Muuduu basic on the location (they are really close to where I live) and the price (the lowest price you can find online).
Dan is a very hardworking and responsive person, he got my furniture delivered on time and took care of any imperfections on items.
I only have 1 suggestion—Muuduu could hire more “customer care reps” to take care of daily orders and phone calls, although they always return phone calls, they just don’t have enough people to handle such a busy place.
Overall, I was really pleased with the services and the quality of furniture that Muuduu has to offer and that's the reason for keep me coming back for more furniture :)
Review by Parkin Lorelea1 year ago
After order a bed set online, they denied our order because it wasn't available.
We chose an other bed set. After 2 weeks of not having any confirmation of delivery we called and then they assigned a day to delivery the furniture.
The night before we received a phone call letting us know that the bed we had chose was in a bad condition and they didn't have any other available. We needed to cancel the all order or choose a bed without storage, no any other options. Very frustrating! we accept the bed without storage. They applied 5% discount in the bed.
The estimate time of delivery was from 3pm to 7pm. They was going to call us 30 min before the arrival. No phone calls, just the driver ringing at my door.
We also contract a their services to remove my old bed and placed in a recycling area. The truck drivers didn't know that they needed to take care of the old furniture. They ensured us that the old furniture WASN'T going to be placed in a recycling area.
Review by SPx Fidegul1 year ago
Too easy!!! We placed an order at noon and were able to pickup in a few hours. The furniture is as solid as the sales rep described. Thank you for the rush transfer to accommodate our needs.
Review by TinyYahoo1 year ago
Worst customer service ever !!!! Very unprofessional they don't deserve not even one star !!
Review by BobbyJoe2 years ago
We placed our order in March. Once it arrived mid April, it arrived DAMAGED/BROKEN. I called immediately. It's now JUNE and it has NOT been replaced. I will never use them again.
Review by Sharynlita2 years ago
Thanks guys for everything. I was able to furnish my new apt in no time. My assembler was too polite and courteous. By far this has been the best furniture buying experience I have for years. Thanks again for accommodating my tight schedule.
Review by Ajharul2 years ago
They are a fraud. Buyer be Ware. They charge your credit card right away before delivering anything. No emails to follow up with your order. Had to call three weeks later they didn’t even have me as being delivered. She said she would put me down for delivery Saturday. Not one call and no furniture delivered. Super shady. You leave emails and no reply Horriible total scam. Do not buy online from them. Listen to all the one star reviews those are accurate.
Review by Rasia2 years ago
I ordered one bed and 2 night stands from Muuduu furniture on 06/04/17, and paid right away by credit card Discover. Order #185048. After I paid this store never delivers NOR reponse to email or phone. We need to keep calling the WORSE customer service and they are so mean and put me on hold about 30 to 40 minutes. Mr. Chris lied to me that next week items will deliver to you but never never. This store Scam and fraud to get money and done deal. Finally I was advised from my friends to call Discover card for help on 07/31/17. This is SCAM, SCAM and FRAUD, FRAUD.
I would like to appeal to all cumstomers who have probleme liike come and joint CLASS ACTION LAW SUIT and ask the judge to order and close this BAD store as soon as possible.
1. Homey Design HD-7266 Classic Victorian European Button Tuft Estern King Bed
2. Homey Design HD-7266 Nightstand (2)
Total charged was $3000.
info at muuduufurniture.com
Review by Browset2 years ago
This company in a total fraud.
Customer service was terrible and the product is very poor quality.
Stay away, safe your time and money.
Review by Bafford2 years ago
Stay away from these people. They will take your money, then you are going to wait forever for the delivery, they will deliver defective broken items and good luck trying to return them. They do not respond to emails. When you call them and if someone finally picks up, they say they will take a message and someone will call you back right away. No one ever calls you back. When you call again, they tell you the same thing. After sending at least 7 emails and 3 phone calls asking to return the defective order, I had to get my bank involved. I finally got a response from them 3 weeks later informing me there's a 25% restocking fee on returning a defective broken item. Save your time, nerves, and money and give your business to a trusted provider, not those bandits. I'd give them zero stars if I could.
Review by Mazaheer2 years ago
I loved the service! Excellent quality furniture...we got bunk beds for our kids and they are very very sturdy. Quick delivery, assembled even though they don't usually do that unless you ask at the time of purchase. We'll definitely do business here again.