Misleading dispatch times. No checks on what they actually send over. What a mess!
Ordered at 11 am to receive the order next day, but they didn't dispatch it same day and couldn't tell me why. The order got here in the end to realise that they forgot to put my massive tub of protein in and they had no idea how they missed that. They did send out a replacement protein pack though (hence the two star)
I've dealt with them twice (you know how they say you should always give a second chance, don't!) and the dispatch time has always been missed. The Customer Advisor told me on both occasions that they emailed me to say that my order hasn't been dispatched but these emails seem to go to neverland as I never got them.
It was my last order with them.
Review by Antalya Okopny2 years ago
Good for deals on USN and some other brands but can be frustrating with occasional stock issues.
Review by Weiwen2 years ago
Good selection but as others say, customer service not as good.
Review by Rahmaliki3 years ago
Stay away from this place now. Shipped me products which were not up to spec and I had to bin them as a result. Reading the reviews here it's clear they have gone downhill as a few years ago they were good.
Review by Rebranditgal3 years ago
I`m not sure how their warehouse is working but I feel tired with getting something I had not ordered. For several times in a row I got things that I had to exchange because of warehouse mistake.
Also order status won`t tell you anything. Last 3 orders for me are still pending though I have received them months ago. It is also misleading when the shipping company cannot deliver a box for weeks, I wish they update the status of order, providing the parcel tracking number all the time.
Review by Vodgeron3 years ago
Issues with the dispatch of ordered items, website states that orders placed before 4pm will be dispatched same day. Based on this I ordered with the company as I needed a specific item next day for my business.
Having not received a confirmed dispatch email I contacted the company only to be told that it hadn't been dispatched due to short staffing issues. While I appreciate these things happen, there was no email explaining this, no mention on the website of this, still a counter counting down until the same day dispatch ends, and only the offer of a pound discount due to me using a next day delivery option.
With this being my first experience of this company it is a poor one and as such I will be unlikely to use them again.
Review by Deinyon3 years ago
good price and good offer
Review by Naiim4 years ago
I've spent well over £400 on products from muscle finesse over the past few months, and found the price and quality to be very good, that said the last parcel sent to me was sent via Royal Mail and not by courier, leaving me with £3.80 to pay at the post office, I've contacted muscle finesse twice regarding a refund of the postage costs and both times I was told the manager who deals with this is at lunch and will call me back on there return. Well they must have a long lunch that was 2 weeks ago and still no reply. Time I found another supplier.
Review by Bafford4 years ago
Used this company a few times now. Always save money and products are delivered next working day with one of the better couriers. Thanks! Will be buying more in the future.
Review by Whyguy4 years ago
Excellent products and items were delivered next day.
Review by Ashleyc4 years ago
Good choice of products on line and good prices and discounts Item was delivered next working day as stated and well packaged and within the time scale the courier said so very pleased customer
Review by Somnuek4 years ago
I normally get my supplements from Muscle Finesse shop in Rivergate, Peterborough but due to my mum passing away and being away from Peterborough I ordered my stuff online
Review by Shalkta Burritt4 years ago
I was a bit worried about purchasing off of a website I'd never used before or heard of but what an amazing service and the prices are very competetitive. I ordered Friday and received my parcel first thing Monday. Also kept me informed of when my parcel was dispatched and the time it would be delivered on the day and was perfect. Will definitely use again!!!
Review by Scriplix4 years ago
I am a regular trade user of muscle finesse and could not rate them higher. Their customer service is superb, their delivery is next day, you even get a time window of an hour! which comes in very handy.
the product range is good and growing every month!
i could not rate this company higher...
Review by Pluot4 years ago
Best price I could find online and also quick delivery. Will use again
Review by TLezer4 years ago
It was the first time I used Muscle Finesse as I normally order my gym products and protein from myprotein.com. My first order was shipped immediately and was made available to me quite quickly. I also found the product which I ordered to be cheaper than any other website selling the same and of much better quality. I am happy with my first experience and I will certainly be returning for more products to Muscle Finesse next time.
Review by Jeweel Zorina4 years ago
Willingness, professionalism and super fast delivery.
Review by Andrejine Nanez4 years ago
Great service and very quick delivery. Have bought many products via this site.
Review by JoshSofie4 years ago
There is no tracking , no email to say your items are on there way...nothing in this day and age very behind. Took 5 working days to arrive from the uk to Ireland for what you pay in postage to slow I have recieved items in 2/3 days from the uk.
Review by Clariss4 years ago
ordered some supps I've used before but decided to try these guys as they had decent prices. Ordered it friday, got it monday. Can't get better than that (without paying for sat delivery obviously). Gave me my delivery slot down to an hour, and turned up towards the beginning of it.
Job well done.
Review by Syuhardi Maagic4 years ago
Brilliant online store. Easy to navigate around website and orders get delivered fast. They estimate your delivery and deliver on time. I ordered late sunday night and it arrived early tuesday morning. And the meats taste great. Very pleased, would use again.
Review by Mohieddin4 years ago
Never have to wait more than 2 working days so always assured near the end of my products. Clothes are reasonably priced and very comfortable and well durable. No bad words to say, keep up the great work.
Review by Villesvik4 years ago
Ordering was easy and quick, I have been buying my products from these guys for awhile, always first class service.
Review by Mohanikumari4 years ago
Fast delivery great item thanks
Review by Drink4 years ago
You cannot and will not find a site that offers so many great deals. In the last few months I have taken advantage of their 20% off sale and have saved a huge amount of premium supplements. ON Gold Standard whey 4.5kg they were selling for £94 but with 20% off I got it for £75. There is other website or ebay seller that comes remotely close to this price, the lowest I think is £92.
Musclefinesse also give you loyalty points on each order so you can redeem these towards your next purchase to get more off. If that isnt good enough they even throw in a sample product for spending over X amount and give you free next day delivery.
They also stock some hard to find supplements that only specialists sell so I am extremely impressed and I honestly wouldnt buy my supplements from anywhere else.!