Had a really great experience. Good product love their stuff and would highly recommend them!! Their customer service girls are also really helpful and lovely.
Review by Pospai2 months ago
i am so I love with this store, I have only recently discovered it, going from finding no clothes I like anywhere, I’m struggling to narrow down my options! I cannot wait to sell the store out! X
Review by Petatron Mentey3 months ago
I absolutely LOVE Mura's selection of clothes♥️! They are made with high quality and are exactly as described in the photos. They are also very decent on price. The postage is also super fast. My order came the following day! Thank you Mura for your beautiful clothes!🤩 I will definitely be buying more!
Review by Adward Kuttukov3 months ago
I found Mura Boutique on Instagram a few days ago and I'm beyond excited at their absolutely gorgeous collection! I placed an order almost immediately and wasn't sure whether or not they would ship across the ocean to me as I live in Fiji. So, you can imagine my excitement when the Mura support team got on to my order almost right away, responded ever so promptly to my Instagram messages and sent me an email with tracking information on my order in 48 hours! Wow! Thank you Mura! Your service is incredible and you have an amazing team of brilliant and beautiful people working behind the scenes! I'm definitely going to be a very regular customer. Thank you so very much!
Sending you much love across the Pacific ocean, Debbie
Review by Daneajah4 months ago
I loved so much this boutique , all the style is very contemporary , fashionable and elegant and quality is very good and service amazing thanks
Review by Mahp Rosenbaugh4 months ago
Very appreciate with service of Mura Boutique. They really care all the customers that make me so happy.
Review by Pankti4 months ago
I recently purchased the angelonia skirt and matching top set and fell in love with it! I purchased another set in a different pattern the day it arrived. It arrived within 2 days as well!!
True to size and so reasonably priced !
Review by Kahlen5 months ago
I won a gift voucher via Mura’s Instagram page. I purchased two items however unfortunately one had sold out so I was refunded 120% of it and was given a store credit/gift voucher. They were very sorry and happy to help make my experience better! When the second item arrived unfortunately it didn’t fit quite right. So I returned it using their easy return form. However the parcel took a long time and took 11 days to get there. I sent them an email as I was worried it had been lost. They replied very quickly and were very helpful. I was still worried my parcel had been lost. After I found my tracking number they were able to find it and they processed my return. I’m very happy with how they talk to customers via email and reply almost straight away.
Review by Falcongrey5 months ago
Really lovely service when I was unsure of sizing. Great products- very happy with Mura boutique!
Review by Moufak5 months ago
I've just received a delivery bill in order to receive my purchase which is higher than the purchase itself due to custom fees.
I don't think that it is a bad store I just think it's not advisable for European due to custom fees as I mentioned before.
Review by Lasmita7 months ago
I’m in love with practically all of their dresses. I just recently ordered a midi Knit dress in Rose and it fits me perfectly (small)! Most of their clothing is true to size but definitely judged by material (if it’s more rigid probably best to size up as it would have no stretch and could be tight). Not to mention, the DHL express is really fast so the 15 AUD is worth the money. The prices of the clothes is somewhat pricey so I usually wait until their sales to purchase items. Overall, would highly recommend!
Review by Onca8 months ago
It took some time for the items to arrive but the costumer service was accible and fair. The items turned out good and in good quality
Review by Green8 months ago
Order arrive skirt was faulty no more stock so got a credit, ordered new top, order was sent to the wrong house ... waited 2 weeks to come the top was faulty... again no stock so i have nothing after weeks.... got a refund, terrible!
Review by Pmax Orentlicher1 year ago
First of all, I have learned my lesson to never shop online after my horrible experience with Mura. I do shop online very often so it's not expected to get this experience. I ordered my first order with decent, casual looking clothes and when I received the package, I was shocked to find that the quality was awful, the sizes are overly wrong, and the way they looked online is very different than in person. I contacted them and they gave me store credit that I can shop with again from them only. I ordered an outfit which was a skirt and a shirt. Let's start out by saying that the shirt was cut off so technically a bra or a swimsuit like. The skirt is very see through. These qualities aren't mentioned in the description. For such prices, we expect to get decent quality and the clothes that are displayed online, not the complete opposite. This is my second bad experience and I definitely don't recommend it for anyone!!
Review by Pinkk1 year ago
After I read all the bad reviews I was really hesitant to buy from them, however was in love with a dress so I finally ordered. My first problem was to figure out the right size, I usually wear 6 but the reviews said sizes run small, so based on the sizes chart they have I ordered a size 12. After my purchase I was still not sure so I messaged Mura's web site and their facebook page, I explained them my concerns and I gave them my measurements so they could help me to find the right size. I got an answer an hour after I messaged them, I was adviced to get size 10 and I was able to change the size I had purchased that same.day. Following day I go a shipping confirmation and after 2 days I got my gorgeous dress. Size is perfect and the dress is just as described. This was my experience with Mura Boutique and I am so glad that I took the risk. Buying from them again!!! Pictures show costumer service and shipping. Hope this help you.
Review by Buel Paplow1 year ago
Before I ordered it I was a little bit scared because of the reviews and all... But I wanted so bad the dress and I had a great discount so I decided to try it! I live in Canada so the shipping was like 15$ plus I had customs fees (VERY EXPENSIVE, like be prepared to pay). But afterall the clothes are really good quality and it fits great!
Review by Cinniman Velhinho1 year ago
Mura Boutique must be writing their own positive reviews, because the quality is so bad, their clothes are unwearable. I did take a look at the reviews before I bought, but decided to give them the benefit of the doubt since their clothing looks amazing online. It is clear that their pictures are overly edited, as the clothing does not look as advertised, and the quality is so embarrassingly cheap. I didn't look carefully at the return policy, now I will be issued a store credit - why on earth would I want another item of similar terrible quality? I actually feel deceived that they tried to pass this off as wearable and took my hard-earned money from me.
Honestly, don't do it. The internet is filled with amazing clothing stores that you can buy from, save your money and search else-where.
Review by Bafford1 year ago
I love shopping off this site. I have never experienced customer service as incredible as theirs. They are very honest about providing store credit and not refunds, which is more than fine. I ordered a skirt, in Brisbane, at 1pm on Wednesday. It arrived by midday on Thursday. It didn't quite suit my body shape, so I returned it on Friday morning on Couriers Please courier company. The store credit was provided to me by Friday lunchtime. Talk about Incredible service. They are prompt at returning emails and will do everything within their terms to assist you. I would highly recommend shopping with this fantastic team. I cannot recommend them highly enough. Shout to Jaime for being so wonderful throughout this experience.
Review by Suzannamarples Swineford1 year ago
I was hesitant to order from Mura because of all of the 1 star reviews I saw. However, I ordered anyway cause I saw one of my favorite youtubers (Jess Conte <3) wearing a jumpsuit from Mura, and I couldn't be happier with Mura!! Millie from Mura wrote me an email apologizing for one of the items being out of stock (originally I thought she meant everything I ordered was out of stock) but she offered a refund (due to come in a few days) or web credit. I live in Singapore so I was expecting my order next week but it came in just 2 days!! I think judging from previous reviews they definitely improved their customer service & I definitely recommend ordering from them (their clothes are just sooooo cute). And no this isn't sponsored or anything
Also, I think they get their clothes from different suppliers because all the labels are from different places (like Shareen Collections & Luvalot) so maybe they changed where they got their clothes from with all the terrible quality reviews.
One thing I have an issue about though is that they need to fix their website because I ordered a top when they didn't have that size. And their clothes tend to go out of stock pretty quickly. So be cautious when ordering popular items!!
Overall, super happy with my purchase & will definitely buy from them again!! Also shoutout to Millie for her great customer service xx
Review by Didorx Brandabur1 year ago
I'm so unsatisfied of the bad quality and the clothes doesn't even look like the ones on the pictures.
I'm trying so bad to return all the stuff but the service is the worst I've ever seen!
Review by Higmad1 year ago
I bought 2 dresses from them, I had to send back 2 items because they were both faulty! 1 dress had a rip and the other one had loose stitching everywhere and poor quality. Customer service is horrible- no response and no sorry!! Dont waste your money.
***ADDIT- despite the response below there was definitely no reply or apology email! I only received a returns label from AUS post, I even checked my spam. They offered to 'resend' the email but since there was none in the first place of course I haven't received this from them.
Review by Kuriakose2 years ago
Ordered three dresses, 1 was faulty - the zip was broken, 1 has a brown stain on it like it had been ran over with a car, and the third didn't even arrive! Although was told all three were sent. Took two weeks to receive a refund for the missing dress and several phone calls and emails to get my money back for the faulty items.
Review by Eliandra2 years ago
Do not purchase clothes from this store!!! They literally fall apart straight away and the management staff are very rude and unhelpful.
Review by Laoboy2 years ago
Looking at these reviews i was really put off buying from Mura but after looking everywhere I couldn't find the dress I wanted anywhere else and one of my friends said they had used Mura and it was fine so i thought i'd take the risk. I am sooo glad I did because the dress I bought looks exactly like the photo (just a little wrinkled), came within a week and fits perfectly! I am so happy with my purchase and would definitely buy again however I would just be weary of the sizing and check your measurements against their size guide. (normally I am a size 8 but checked the guide which said i was size 10 so went for it and fits perf)
Review by MissBurns2 years ago
My parcel was never shipped despite the email telling me it was, and I was not notified until I had to follow up myself 3 days later.
Not happy and won't ever shop on this website again!