Products are great. Customer service and relations are awful. Deleting every negative comment and not responding to mails.
Review by Sameenah9 months ago
The product is great, but if something goes wrong with your order you will be paying with your blood and tears to correct it as the customer service is beyond awful. Ordered a table set and accessories as a Christmas gift for my child in November. In December I received the full set, but accessories never arrived. Instead I received another table. Contacted the customer service. They promised to provide an exchange within 10 business days. However, thhey were very quick to schedule a pickup of the table and retrieve the item, then it took me a month to get in touch with the customer service. The customer service reps informed me that they simply don’t have the items they promised and they will issue a refund for the missing items. Fast forward another month (full of unanswered inquiries) and they infor me that the items were shipped and there will be no refund because the items were deliverer (they forgot about the incorrectly shipped table instead of accessories). Another month of emails and they decide to refund for only one accessory at which point they say that the refund was issued and if I don’t see the refund it is the PayPal ‘s problem and their.I have to now file a claim with PayPal, almost 4 months after I originally placed the order.
The product is so not worth the money you might loose in the process, and their product is not cheap!
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