Their website does not work well. Tried to call their phone, but no one ever answers or returns calls if you leave a message. My wife and I tried and thought we had purchased season passes last spring. The credit card never went through. It cost us an extra $100 over Labor Day to correct the problem. They need a person at a phone that can solve minor problems or a better website.
Review by Kejseren1 month ago
Nice resort that is close by.
The new pay for parking areas are not welcome though.
Review by Dobromir2 months ago
Easy, no issues
Review by CustomerKRIN Gurskaya2 months ago
Using the website ti purchase this years season passes for my family was quick and easy. I received confirmation email almost immediately. Format for purchase was easy to use.
Review by Dbonino2 months ago
Mtn High is a fantastic family friendly resort that is closer to the LA area than any other ski resort. You don’t need chains most of the time to get there.
This is the perfect SoCal location for beginners. The ski hill has two carpets and anyone with a lift ticket can use them. I taught my 3 kids in this area and then got them on the real lifts after only 2 trips. The 3,2,1 lessons to season pass deal is a win! Check it out and get out skiing.
Review by Malnic2 months ago
Great resort! Plenty of park features for intermediate riders who are looking to progress their skills in the park.
Review by CustomerBabs2 months ago
I rate them a 5 star due to two key reasons..(1) Ease to go the hill (the fact it is freeway close) and that the roads are maintained and opened even during the heaviest of storms; and (2) there is night skiing/boarding...this allows me to hit the hill even for a few hours after a long day of work. Allows for opportunity to enjoy the limited amount of snow we receive here in SoCal.
Review by Flowergal3 months ago
Very good experience, easy and convenient. Staff is always helpful. Kids had lessons and they love them.
Review by Harimurti3 months ago
Well , you did a great job with sending emails in anticipation of the big 50% off sale and I received my season pass rather quickly. I would have like to learned more about the other parks aside from MH.
Review by Novakim Herdiansyah3 months ago
Mountain High is easy to get to and makes it the closest resort from popular metropolitan locations. Friendly staff, good service, and a great atmosphere. No matter the conditions, the park staff does their best to put up a good set up. They are open to suggestions, and change it up each year.
Review by Glepaul3 months ago
I love this resort. There are so many trail options and the variety is great. The staff are super friendly and this is my go to snow resort.
Review by DrTia3 months ago
I love the fact that it is so close. Only downside has to be the parking
Review by Deloss Pranata3 months ago
The trails and mountain are generally good, but management of the facility and customer service were not up to par the first two times I visited the West Resort during the 2018-2019 season.
During my first visit to Mountain High (West Resort) in December 2018, I came with a friend who was very new to skiing. I asked the person at the ticket counter to direct us to the chairlifts that lead to beginner trails, and both the attendant and even her mentor/supervisor standing next to her pointed to the Blue Ridge Express, which is definitely not for beginners. Fortunately, we ran into another attendant who was greeting customers outside (and was much more polite and knowledgeable), and she told us to avoid that chairlift. If we had listened to the two staff members at the ticket counter, my friend, who was a beginner skier, could have been put in a dangerous and precarious situation.
On my 2nd visit to Mountain High West Resort, my friend's 1-2-3-Free Season Pass card did not scan at the chairlifts, despite the fact that she took it outside of her jacket and placed it in front of the scanner multiple times, even with the help of the chairlift attendant. My friend had to walk to the ticket counter and ask why it wasn't working. After waiting for about 10-20 minutes, a staff member returned with the pass, and she acted very annoyed and impatient toward my friend, claiming that it works fine. My friend was simply waiting at the counter and hadn't said a word, and the attendant came back irritated, practically reprimanding her, even though my friend was the one who was inconvenienced.
I have skied a few more times at Mountain High after that because the trails are decent and my friend wanted to complete her 1-2-3 pass, and I haven't encountered any other major issues since then. But my first two visits definitely left a bad taste in my mouth.
Review by Nykky4 months ago
It's close to home and the skiing is good. Mt High does a great job keeping the snow levels up and the runs groomed. In the afternoon when the snow gets softer the snowboarders make grooves and trenches making it a lot more work to get down the hill.
Review by Thanos4 months ago
Looooove Mountain High, always a fun selection of terrain features that they constantly change which is nice. Smaller mountain, but they make it work!
Review by Ilaisa Imperiale4 months ago
Staff at ticketing was rude and incompetent. She overcharged me for an additional private lesson and kept me at the ticketing for more than 30 mins resulting in our party having to rush to make it on time to the 10 am private lessons. We dropped over $1000 for just one day at your resort but the service was horrible.
Staff at magic carpet was extremely rude screaming at me for stepping on the trail with my 3 year old daughter who was her first time skiing. He was caught falling asleep instead of attending n ensuring the safety of the guests at the magic carpet.
Not enough lifts opened. Roadrunner was closed.
Review by CheeryBubble4 months ago
I grew up going to mountain high and haven't been to the resort in maybe 10 years... It was an AMAZING experience to return to the resort, just as I remembered, with a few necessary upgrades. It was cool to see the things that had changed - and the things that had not. I thought I was going to injure myself immediately and not be able to handle a run down the mountain, but it was just like old times :-)
I was able to carve and get on (and off) the lift without falling. "Just like riding a bike". Just brought really good memories and it was a great experience on a beautiful day with a great friend! All your staff and processes were smooth and everyone was kind and helpful.
Review by Dwayla4 months ago
I love Mt High. 5 stars. Except I heard they might start charging for parking? Which if that is true I think it’s complete BS. Ticket sales and season pass holders should NOT need to pay to park, I think there will be a lot of unhappy people. However if it is not true disregard the previous statement.
Review by VickeyThomas4 months ago
Nice easy drive for local snowboarding. Upkeep of lifts and slopes are fine.
Lessons are helpful, but their organizing of groups and experience levels takes too much time, and needs improvement.
Their lack of not re-ordering beer kegs in a timely matter is frustrating.
Their outdoor lockers need some repair, as they have issues unlocking during xolser weather.
They should really upgrade to take Apple Pay at bars and restaurant.
Review by Anonymousfrom4 months ago
It was a great and fun season. Really enjoyed it minus the overcrowded parking lot sometimes
Review by Nichiolas4 months ago
This is a great place to come ski! It’s gets crowded sometimes, but it’s worth it!
Review by Parisch4 months ago
Fantastic! Friendly staff and great snow!
Review by KavurasE4 months ago
We love Mountain High! Based on our experience, I would say just about every employee there is nice and helpful. The place is a lot of fun and provides a safe environment. As an avid skier and a parent, safety is a great concern of mine and so far all these years I have felt good about bringing my family there to enjoy snowboarding and skiing. Our only wish would be for the resort (applies to west only) to open and operate more lifts, especially on days where there is plenty of snow and the lines get long at the base camp. Keep up the great work everyone and thank you!!
Review by Wencheng4 months ago
Great time. No long waits ! Definitely getting a season pass 2019/2020
Review by Zuno Hisa4 months ago
Love Mountain High! Great mountain close to home, has everything you need