Haven’t ordered using mr delivery for a while but the service fees and delivery fees are very high. When one tips the driver and then plus the fees it’s more than the food.
Review by Apiwat Chubner4 months ago
Good fast service
Review by KClarkson4 months ago
Slow delivery, expensive, frequently forgets items, rude when items are forgotten. I actively avoid GrubHub and its like because of Mr Delivery; I choose stores with their own drivers because they are so bad.
Review by Bergrós Noskova4 months ago
Your delivery charges are absolutely ridiculous. I started using DoorDash instead as their delievery prices are way cheaper and I will not switch back to Mr. Delivery unless your prices at least match or are lower than DoorDash.
Update: I would maybe give another try with a credit
Review by Khenh4 months ago
I quit using Mr Delivery over a year ago after being a frequent (often a couple of time per week) customer. I had received an order that was about 60% wrong and you wouldn’t re-deliver or refund my money for an order that was over $70. I called and emailed for months to no avail. My current order that seems to have been delivered through your service was an accident since I did not realize that the pizza restaurant was using your services for delivery. They have also lost my business now because of you.
Review by Jowie4 months ago
Review by SpiceandTeaGirl4 months ago
Always has been late and my wife will not let me order from them anymore.
Review by Misham4 months ago
I have had nothing but bad luck with this service on several orders I've waited over 2 hours and tried to contact by phone never got an answer and when the food arrives it's so cold it's not worth eating.
Then when I do get contacted by someone they always use the excuse it was traffic, Than they offer me a 3 or 5 dollar coupon on my next order. I just spent 30+ dollars for food I can't eat and you give me 5 dollars. And when I go to use it it's expired or the code is invalid.
On more then one order I have gotten my food looking like someone threw it down a flight of stairs.
I will never use Mr Delivery again and I sure as hell will never recommend them to anyone.
And the only I gave them a 1 star is there was no lower option to choose.
Review by BlitzFailedToEatMe Mizterio4 months ago
Great experience, great service, zero hassle.
Review by Collete Buytaert4 months ago
I have never received a delivery in the time frame given by the service, and more often than not the food has been cold. Once, I had to call the restaurant only to learn that Mr. Delivery had canceled our order and we had to pick up the food ourselves defeating the whole purpose of delivery.
Review by Nishuti4 months ago
I love mr. door dash
Review by Arseny Poos4 months ago
The website needs a lot of work. I've been kicked off the website, website won't load, lots of cyber bugs and my orders have been lost multiple times and I'm forced to call instead. You wouldn't think that's that big of a deal, but I can't run and hide to make a 10min phone call at work; for food no less. I have to do it in silence, quickly on my phone.
However, your call center IS amazing. They are quick, courteous and process my order directly over the phone. I appreciate the company in general and the multiple areas of town/restaurants I can order from. The drivers always have everything correct with adequate togo wares. Everything else is always wonderful. Just fix the website :) including this review site. 3rd time trying to post review. "We're sorry! Something went wrong. Please click Refresh to fix it." you fix it. damn.
Review by Antoniaa Btn5 months ago
Never using Delivery.com. Not wanting to go out but wanting restaurant food, I used Mr. Delivery/Delivery.com for a food order. My order arrived on time, but both meals were missing. Contacting them via their app I was in convo with 2 individuals and eventually requested to be contacted by someone who could provide a FULL refund. I received a phone call from an individual who had "looked into the matter", agreed I didn't get what I paid for and offered a partial refund with an account credit. I requested a FULL refund including manditory tip. They are refusing to fully refund my bill. Keeping the delivery fee and tip or offering "store credit" is unsatisfactory because I'm not using the service again. Poor customer service is pervasive, top down.
Hopefully they will see that customer service and quality control are important keys in a business.
I am presently waiting for the individual on the other end of the line to "talk to local managers to see if I can have a full refund"
Still wholly dissatisfied with Delivery.com
Review by Daishawn5 months ago
The reorder button does not work. I never get the condiments that I list in both special instructions and comment section. Tracker is not up to date---you get notified that order is received and in process but not when en route. Just some sloppy details that could be easily corrected (I send in reviews but no action)
Review by Ellian Chaperlin5 months ago
it was perfect for my kid over at school since I was 5 hours away! I could send him a hot dinner! the drivers were always curious!
Review by JeffN Derrow5 months ago
Be mindful of what you get and where you order - they dont replace items that are missing. Meh
Review by Repti Manion5 months ago
Pizza wasn’t very hot and shifted most of the toppings & cheese to one side
Review by Hallgrimur5 months ago
Awful service. I'm not sure why they are still in business here. I've had my order cancelled numerous times without explanation. The time it takes to receive the order is a bit of a lengthy one as well. Also, the delivery drivers make it obvious they don't enjoy their jobs. It's been over a month since my last attempt with ordering from this delivery service, and don't plan on going back to it ever again.
Review by ParliamentTF Slavnov5 months ago
Honestly its hit or miss. More misses.customer service is good always trying to make things right but its mostly driver issues of forgetting the whole meal
Review by Ramautar5 months ago
The price was a lot at the end of the order you might as well be eating out or just get it yourself but the food brought back was always correct
Review by Zsarina6 months ago
I received my order on time, and the order was accurate. Thank you!
Review by Crysten6 months ago
Our family has used Mr. D for several meals and have never had a problem. The food is always hot, fresh and here on time! It is so nice not having to go out and get dinner when I can have something besides pizza delivered right to my front door. So many choices to pick from.
Review by Muliady6 months ago
I did NOT USE Mr Delivery on May 7th (6 days ago), so I have NO IDEA what tf you're phishing me for?!!!?!??!?
Review by Carlynn6 months ago
I have used this service 4 times now, and each time the delivery on or before time due. It is always hot, and the service is very fast and friendly.
Review by Ridersfield6 months ago
The food was cold by the time it got here. We ordered from China garden