I paid three months in advance and was advised over the phone that breakfast was included and advised by email that I had paid.
When we arrived breakfast was not included and I was asked to pay again which I did as I did not have payment records at hand. When I left I was also asked to pay a third time but refused. When I moaned to a friend as to why they did not have to pay again the reception manager was rude ("I told you why you have to pay"!)
Unfortunately the same staff run the reception/bar/kitchen area (with all these amenities in the same room. This means they get distracted with administration stuff on their computer screens when you are waiting for a drink or for assistance.
They claim to have a 24 hour bar but when we asked for cocktails they said they had stopped making them as it was too late. When I asked if they still served other drinks the reception manager said ("of course we do"!) So flippant!! Why would that be obvious.
My brother (and 4 others) also stayed at the same time. He paid £230 for a small room without breakfast and I paid £143 for a small room with breakfast (which i never received).
No tea making service in room or iron.
Silly child-like graffiti on the lift mirrors and walls. Felt very patronising.
Marriott International is rated 1.0 based on
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