Got the wrong product - and one and a half month later they still haven't collected the package to refund my money.
It's been a long time since i've experienced a company that works so slowly and with such ignorance towards the customers. First they sent me a completely different product than I ordered. Then are numerous calls and e-mails they would pick up the package via Nacex and refund my money. This was in the beginning of July!
Now, almost two months later they still haven't picked it up. First they say that they have been at the address, but no one was there. (This is a corporate address with a reception, so obviously a lie), and ever since, nothing has happened. the dear Antonio from customer service has now asked for the address three times, but still nothing happens. How is this even possible? Never order from them.
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