I was in a tight bind. They were able to help me through sites chat feature to reassure me that a person was there to help solve my issue
Review by Raymarine4 months ago
Great customer service. I had a problem and they fixed my problem very quickly.
Review by Laquandra5 months ago
Review by SlcGamer5 months ago
Super easy online ordering!
Review by Odunayo6 months ago
The item we ordered was getting delayed by the manufacturer, Brad at Motion Media called me right away and problem solved for us. We were able to get what we needed for our shoot. In today's society, it is very refreshing to know Customer Service still exists.
Review by Alecio7 months ago
I ordered an item from Motion Media on a Sunday afternoon, and later that evening received a discount code. When I asked about it, they applied it to my order, which shipped out the next day.
Review by Shobhan Bisson9 months ago
love broken payment
Review by Vithal10 months ago
Purchased Agisoft Photoscan Pro for building 3D models from drone flights for Eastern Washington University Geology Department through Motion Media and couldn't be happier. The support staff helped me get setup, they are quick to reply, knowledgeable, and polite. I highly recommend Motion Media!
Review by Slickfans Bheemanapalle1 year ago
Timely, knowledgeable and accommodating.
Review by BodallaBoy1 year ago
Great customer service. Got what I paid for.
NOTE: Not all digital download purchases are received instantly. If you buy one such as Zbrush 4r8, don't purchase it late Friday after they close, unless you want to wait until Monday to use it because it has to be processed manually.
So before you purchase, make sure to read more. Something I didn't do, haha.
Review by Amaradine1 year ago
Working with Motion Media has been the best experience possible for me. I am a sole proprietor and sometimes it's tough to get the software I need quickly. A lot of the developers are overseas and it's nice to have someone I can call on locally. Brad, in particular has handled all my license purchases to date and he's is always responsive, knowledgeable and helpful. I only wish other companies were this easy to work with!
Review by Khira Lastovniak1 year ago
This could have been a 1-star review, because the software I ordered was no longer being sold there, nor at the price posted, and they offered a cancellation refund, but I insisted they own-up to their error, and instead deliver what I just paid for. The team respond quickly and delivered within an hour, sucking up the cost and saving face. Kudos, regardless of management approval. Management should be proud for turning a 1-star into a 4-star. BTW: this was hours after waiting for my digital download to be emailed. I had to call them because online chat wasn't responding. So customer service depends on the customer's insistence. Just saying.
Review by Sophya1 year ago
I just learned about Motion Media as I was looking to buy a Lacie 20Tb Hard Drive. I checked out their reviews before buying and read many glowing comments. I have to echo these great reviews with my wonderful experience in the purchase of the product and the customer service. Brad helped me make sure I was getting the product and it ended getting to me in one day as they were able to ship from an east coast location. I will be back to purchase more products in the future and I give Motion Media my highest recommendation!
Review by Bhreg Wohlleben2 years ago
Quality products, knowledgeable sales staff, fair prices and lightning fast shipping.
Review by Truturn2 years ago
Very responsive and accommodating with a complicated set of orders. Products were priced competitively and arrived on time. Highly recommended.
Review by Masuzyo2 years ago
Had a great experience with MotionMedia. I purchased zBrush from them at a great price. They filled the order quickly and provided me with everything I needed to get started.
Review by Teo2 years ago
Been working with Motion Media for many years. Happy customer!
Review by PMBrown2 years ago
I've reached out to Suzy on numerous occasions and she's always responded within a few minutes. She's extremely knowledgeable, helpful, and patient. Her personable attention is a key reason why I'm happy to work with Motion Media.
Review by Kipling2 years ago
This was my first purchase from Motion Media and my experience with them was awesome. There was no hassle or voided purchase even after I missed a call from them. All I did was contact them the next day and my purchase was corrected. 2-Day shipping for free which is always amazing but I received my purchase the same day I called. Recommend them to anyone.
Review by Ejiro2 years ago
My initial contact resulted in a somewhat negative interaction with the customer service rep. During my online purchase process I was offered a first-time buyer discount which did not mention any exclusions, however the transaction could not be completed for some unknown reason. I later contacted the customer service rep and was informed that the product that I chose to buy was excluded from the first-time buyer discount offer. I insisted that the discount offered had to be accepted as, legally speaking, no exclusions were made upfront. After a delay, I was informed that the first-time offer would be accepted, hence my 4 star rating. MotionMedia realized the error it had made, corrected it and gave me the discount. Smart move.
Review by Cirissa2 years ago
I gave 5/5 stars because of Juliet's excellent customer service, her help in making sure the product got to me, staying in good communications with me, and overall, this site wasn't a scam. I will be shopping here for further 3DMax and other products in the future. My confidents in Motionmedia.com has greatly rocketed to trustworthy heights. Thanks again, Motionmedia.
Review by Arv2 years ago
got a call back, appreciate the response.
Review by PatersonBlake2 years ago
I have been using Motion Media for my Autodesk licensing for a couple of years now. The prices and service can't be beat.
Review by Shokhida Tjader2 years ago
The short wait (less than 24 hrs) well worth the money saved. I cringed at the original price on Pixologic long enough, and just before I bit the bullet- I happened to navigate my way here. I successfully installed ZBrush on both my home devices in minutes with no hassles. My new go to for future purchases as well. Thanks Motion Media!