If I can I'll give them zero star. They're very happy and useful before they pocket your money but their after sale service is next to zero. They aren't helpful and will keep dragging things. They say one thing and do another. I've a fault in the system and trying for the last five days to rectify that so far nothing has happened. I wish I'd read all the comments before using them.
Review by Androcom5 months ago
Very bad and dishonest. Tried to install a different panel than the one we had agreed on in the contract. Was not told about this. Have now read about many others with the same issue so it seems to be in their business model, thats how they can afford to quote such low prices.
Was also late by 5 weeks with no good explanation.
Review by Rukeya Derrow8 months ago
never had any issues installation was done on time
Review by Chindu Moriwaki8 months ago
Bad service while waiting for the panels to get installed. Never kept me up to date with what was happening and it took over two months to installation from when I signed up. It would be good to have an idea of installation time all you ask for is a bit of clarity but all i was told was that someone would be in touch, someone will be in touch, when i asked when that would be, the answer was I don't know but someone will be in touch with no idea of a date. I would think they would be able to book a date in for me so I knew but they could not I had to wait for a call from the installer. I asked will they be installed by Christmas they said maybe but if not it would definitely be before the 10th of January. This did not happen, the panels did not get installed until the 25th of January. When I finally got a message from the installer he asked to install a few hours later that same day which is obviously not enough notice to get time off work they need to give you more notice than this. I then Took a day off work to get the installation done after confirming twice it was going ahead on another day and the installer didn't show up. No communication between the sales staff and the installers leaving me unsure of what was happening. I had to call them up saying nobody had showed up and was then told that they didn't even have my panels in stock that is why nobody was there but nobody had bothered to tell me this. I Ended up not even getting the panels I asked for and signed for on the contract as they kept saying they were in transit and after much complaining from me asking when they would come they finally admitted they could never get those panels in the first place so I had to settle for different panels just to get them installed as I had already waited over 2 months. Got there in the end but very frustrating experience throughout as I had to keep chasing them up. The after sales service has been good so far with help setting up the monitoring app with Monty and the panels and inverter appeared to have been installed correctly with no functional issues.
Review by Hef Scranage1 year ago
Terrible after sales service. More Green Energy installed solar panels on my roof 6 months ago. Since the day they were installed, i have had a meter reading issue which the online monitoring system says needs to be fixed by the installer. I have been phoning and emailing more green energy regularly for 6 months to have this issue fixed and they still have failed to do so. I have never had such terrible after sales service. Their panels are cheap, but not worth the hassle. Better off using someone else.
Review by Charminder1 year ago
have contacted company numerous times to rectify illegal install of my battery back up.to no avail they never get back to you battery is rated for inside use only but they installed outside in the weather which can cause an explosion. lg chem advised to switch off immeadiately ,after negotiating with more green energy they never get back to you.stay away as I will report to proper authorities
Review by ZParo2 years ago
Very happy with workmanship and advice as well as friendly service from this company.
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