Order completely mucked up was left a message from the company for details contacted them with no joy had a message to say a carpet was to be delivered today between 7 am and 7 pm only to find out no carpet is arriving disgusting service considering thay took my money for a order thay could not fill notified me days later that thay couldn’t supply what I purchased customer service no help at all replacement carpets offered awful had to accept one near as but not the same as ordered this company has made a catalogue of errors leaving me very unhappy the fact thay have had payment and I’d have to wait if I chose a refund to reorder from else where would take days I’ve noted several other customers have had similar experiences as I have I feel very unhappy to my treatment from this company if thay can get extra money out of you trust me thay are happy to do so the customer is not important to this company do avoid them if you can
Review by Clina Nysted4 months ago
This company showed item available took payment 3 days later could not provide carpet asked for alternative thay was useless unhelpful after several calls offered £1 extra a square meter to get me to spend more money I didn’t have saved for the carpet I wanted not expecting the company to try and fleece me for more money company customer service sucks and once thay have your money not interested offered a refund which I find unacceptable and bad service as I’d have to wait days for the money to come back to only start looking again be careful when ordering from these guys thay really don’t care about the customers experience not even a part refund so be warned you may not get what you want from these guys
Review by Nancyperaz5 months ago
Easy to order and helpful on phone, however order took a week to arrive due to their administration errors causing delivery error, they did try to correct this but the delivery service used promised one delivery and didn’t deliver. Eventually arrived in two consignments with one missing item and caused us to have to wait in for 3 days for delivery and pay extra to our carpet fitter. In total I made 14 phone calls before order arrived.Promised a token refund which was a very poor amount and we are still waiting for it to arrive in our bank.
Could not in all honesty recommend this company.
Review by GlenVern6 months ago
Excellent service fast delivery quality flooring
Review by RadMaryR1 year ago
Ordered a sample from this company arrived next day and carpet quality looked excellent
So ordered 2 carpets dispatched quickly and delivered was well informed with everything highly recommend
Moreforyourfloor is rated 3.0 based on
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Wath upon Dearne