Absolutely TERRIBLE. I had to stop my business for a while and when I came back they had deleted my website, without ANY communication or warning and state it is past the deadline to be able to reinstate it. No way to be able to properly communicate with them. Poor English, no support at all in place. Absolutely disgusted.
Review by Sarthaj3 months ago
I have had dealings with a number of websites but this is truly the worst. It is totally incomprehensible and the instruction are useless. I cannot find a way of contacting them by email or chat as their chat does not work.
Their instruction are just plain wrong.
Review by Giverney Ofeimu4 months ago
I have been with Moonfruit for a lot of years with one break in between .
The first half was really good then because the company was small l built my site ratings to 20,000 and as soon as l got a domain name tho is what has happened
THE SECOND HALF AN ABSOLUTE SHAM DONT BUY A DOMAIN THEY MAKE YOU HOST AND YOU END UP LOSING YOUR SITE BECAUSE EVERY TOM RICK AND HARRY LEACHES ON. AND THERE IS NOTHING YOU CAN DO ABOUT IT. I HAVE TRIED ONE NUMEROUS OCCASIONS TO GET ON TO MY SITE TO EDIT IT NOT ONLY THAT THEY HAVE REDUCED IT TO TEXT ONLY.
MY ADVICE TO YOU DO NOT JOIN MOONFRUIT .BUID YOUR SITE WITH SOMEONE ELSE
Review by Micky4 months ago
Have used this website builder for many years now. Whilst it is basic, it is not complicated to use, and produces quite good websites. Great product for the price.
Review by Kerrem4 months ago
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Review by Botanical Ogara5 months ago
Bad support agree with others going on about it.
Review by Chonlathit6 months ago
It was difficult to decide whether to give a 2 or a 3 star rating for moonfruit. I am a freelance designer and I have been using Moonfruit for years. They're a typical example of a company that has grown too fast for them to keep up the degree of service you've come to expect.
The design facility is very good. However, the technical support is shocking.7 years or so ago it was superb. Now, with growth, when dealing with a technician, you can see where the policies and procedures have been implemented to try and effectively deal with a growing staff and customer rate. The problem is, these procedures aren't fit for purpose. Whilst dealing with technicians in the past, you would deal with one. You felt like you were having/typing a conversation with a person actually taking your issue seriously. Now, it's like dealing with robots happy only to do the minimum required to fulfill the protocol. There is a clear disconnect between departments and also a lack of understanding about how each departments systems work. They also, and importantly, don't have a Complaints Procedure and finding the correct Ombudsman service to deal with Web Hosting is pretty unclear. It's a real shame as in the past I would have heartedly recommended them. their prices are good and their SEO tips are excellent. But if something goes wrong, prepare yourself for a lengthy and frustrating and possibly costly (if your sites become inaccessible) situation. They have started to sell secure domains. However, they don't appear to fully understand how to use their system yet, or at least it appears the team that deals with domains but not SSL, doesn't now how the forwarding works. This has meant my sites have appeared insecure and even worse, displaying severe caution to customers when trying to access the sites. I will be looking for alternative hosting services over the next 6 months. I'd like to think they may read their reviews and take seriously the genuine view point of a long and loyal customer, however any company that feels they don't need a proper complaints procedure must feel like its entirely unnecessary, which I think pretty much says it all.
Review by CTwiri7 months ago
I am really unhappy I changed to a basic plan last week as I was up for renewal and they have now today automatically charged me in full for a professional plan. Clearly clearly there is something wrong with their automatic renewal system. Be Warned! Also there is no telephone number you can contact them on. I feel like I have been ripped off!!! Very unhappy customer.
Review by Cheran8 months ago
I'm a long term paying user of Moonfruit and since recently having problems with the website i needed to contact support. No phone numbers, only help is via the online chat and the issue never gets resolved/palmed off. Website isn't showing any more and i'm losing business, this will be my last year with them.
They've really gone downhill....
Review by Wvnne9 months ago
Sucks worse than Trump. OK, maybe not that bad.
The tech support is harried (I imagine) trying to manage multiple support sessions. The end result, a disjointed conversation on messaging that sucks up a lot of time waiting and leaves you despondent and livid. Pile on top of that a significant language barrier and you have a fine mess called MoonFruit.
Review by Loyen Adamajtis9 months ago
Never done this before - but you have to trust me MOONFRUIT ARE ABSOLUTELY CRAP - I was a dedicated customer for 6 years, their web-builder is dated and clunky, shop facility has massive limitations and does not work cross platform... then the icing on the cake, all my clients called me and said my business website on moonfruit was 'not secure' sorry but this should be done as standard these days but not with these cowboys...
Review by Samatra9 months ago
no support to speak of, unless youre happy waiting for a week.
internal help pages are utterly useless and bare little resemblence to the engine itself.
Great if you want to publish a collection of badly laid out pictures of your cat.....
No use whatsoever to small businesses. Dont waste your time.
Review by Kerambrun10 months ago
Terrible customer service, you cant speak to any one, only send emails which takes 24 hours minimum for a response. All of the sites you create are not secure and when you buy a secure certificate which costs £3 p/m they want you to program it all in on your own with instructions that make no sense whatsoever. No card processing company will let you use Moonfruit i have found out now and will go back to WIX.
Review by Sueli10 months ago
I find the responsive editor to be the MOST annoying editor I've ever used, it's incredibly limited in it's functions, really glitchy, impossible to drag and drop, creating menu items need some really laborious workarounds, the sliders to select font size, etc., jump up and down in huge increments but never let you select the size you want (please, just let me type the point size in), there is obviously some CSS in here that makes text in some sections a different size, even when they are supposed to have the same point size selected - it's just awful. I hope they get this sorted soon, because as it is, every single person's website is going to look exactly the same, the features are so limited. No blog section, what decade are you in?!!
Review by Mamani10 months ago
Had been reasonably good for several years but really very poor now. Since 12th May I wondered why business was really quiet and then discovered on the 20th that enquiries were not being forwarded by the contact form on my website. On enquiring thinking it was a problem unique to me I received the reply:
Its a known bug and we are working on it to clear the issue from our end.Please find the below workaround which has been listed until it gets resolve. Thank you for your support. We will escalate your issue to the higher level. Thank you for the message. I am sorry to hear that notifications from the contact form is not working for you.
Our team is working on this with high priority, we will sort this out at the earliest. In the meantime, I would suggest you to use the temporary work around to get the information of the contact forms submitted.
Very poor of Moonfruit or whatever far flung land outside the UK they have now subcontracted support to for allowing this simple problem to be unresolved for so long and not have even bothered to inform customers in the first place. I have lost 2 weeks worth of income and will be certainly exploring alternatives now when renewal is due and Trustpilot will be my guide as to who wins that business!
Review by Jsobry11 months ago
I had an SSL certificate as clients pay online. But Clients were suddenly struggling to log-in to the page where they make payment. When I queried this with Moonfruit, customer services forced me to remove my SSL certificate saying that this would help them resolve the issue. Moonfruit now say that my site has to remain unsecured for the log-in page to work.
Moonfruit has told me that I need to tell my clients to log onto the site using the unsecure http (not https clients are currently using). Clients would then need to give their financial information through a site that is not secure. I am not sure that this would even be GDPR compliant? Further, I cannot let my clients know when this issue will be resolved as Moonfruit can not give any timescales.
Customer service has been extremely poor (with the above taking a week to where we are now). Moonfruit are also very unsympathetic to the predicament this puts a small business in.
Review by Humaid11 months ago
I paid my yearly Moonfruit subscription and decided they just weren't professional enough. I'd also paid for a domain I wanted to transfer and Moonfruit charged me £12 to unlock this domain that was mine. I felt this was an unfair and unwarranted money making scheme.
Review by Theofanya1 year ago
Yell has taken over Moonfruit accounts and whilst the service at Moonfruit was slowly diminishing (features that appear as standard with other suppliers were additional and payable) there has been a marked downturn over the last few years and since YELL took over. The service is so poor that I can only reiterate what others have said in chat forums and that is that the strategy appears to be to render sites next to useless in the hope that those on the old contract 'upgrade' or leave. I am choosing to leave and will take all my accounts to Wix. This is a big decision to make it as it involves a lot of work but the problems are manifold and on-going.
1 - HTTPS was removed, without notification, this resulted in all sites being 'insecure' which resulted in a drop in Google ratings and loss of business
2 - After paying for the HTTPS to be added - it took 2 months to implement and one site is still without it. One site was linked to the wrong URL and the advice from YELL / MOONFRUIT was that there was nothing they could do about it! This site has since been transferred to WIX where HTTPS is included as part of the price as are animations, forms etc.
3 - The support received from the help forms varies depending on who you get. One person could not communicate well in English which was unhelpful to me and I suspect this might have led to the wrong domain /URL being linked and the advice to just leave it??
I have asked many times for contact details of someone from YELL/ MOONFRUIT to discuss the numerous issues experienced to date but this has not been forthcoming and hence I have resorted to this negative review.
This review has also been posted under YELL as I have no idea who is responsible for what anymore.
Review by Tiegan1 year ago
Moonfruit used to be a great platform, but then they merged with names.co.uk and things went from bad to worse.
During the transition there were major glitches, service outages and generally a total lack of communication about what was happening.
There was never clear information given on what part of the service was now operated by Moonfruit and what was covered by Names. Ergo when you need something, they pass you two and fro between each other and it’s nigh on impossible to get a satisfactory or joined-up answer.
The chat support on Moonfruit is the worst customer service experience I’ve ever had. I must have asked to speak to a manager 4+ times and I was getting sent round and round in a loop, starting back at the beginning every time a different person responded to my message - with them basically refusing to put me in touch with a manager. All for very basic questions that couldn't be answered and should be support 101. But somehow you’re made to feel silly and like the problem is with your question, rather than their inability to answer it.
For example, I’d always had an annual free domain renewal with my package and when they ‘partnered’ with Names, even though my legacy package was still honoured, the free domain voucher never arrived and no one was able to tell me why this had happened or reinstate the free domain renewal. So I had to pay for it; even though it was their error, which they could never get to the bottom of. Passed between Moonfruit and Names, no one seemed to know what I was talking about and the lady I spoke to on the phone at Names was unbelievably rude.
Because of all of this, after years as a loyal customer, I’ve been forced to move both sites and three domains across to WordPress due to the real-terms impact it has had on my business being with such a poor provider. To add insult to injury the cost of moving my domains was £12 per domain. £36 to move away from a ‘service’ which has caused nothing but headaches over the past few years.
I hope for the sake of the poor customers they do still have, they improve - because in my opinion, it’s been totally unacceptable and wholly unfit for purpose.
Review by JeniButler1 year ago
No new useful content, terrible sh op system. Clunky editor. And when i cancelled I received no email about it. Apparently i wont get charged but it look like I might. Ive been with them for many years. But, they have fallen far behind their competitors. Only good this is they are cheap. But you get what you pay for.
Review by Blanca1 year ago
The WORST customer service I have ever experienced. Completely unhelpful. The software itself is lacking and I would love to leave if I had the time to rebuild my sites elsewhere.
Review by Shigatsu1 year ago
I am terminating my subscription. Having had all my video and audio content wiped when I migrated to the new format, along with much of the photo content, I attempted to contact moonfruit. There is no longer any way to email or call them. A response from their online "chat" took two days and was an illiterate message telling me that I would have to redesign my site from scratch ! As I no longer have many of the files and only a couple exist online, this has rendered the service worthless as I now have no functioning site, despite having paid for it until April. Disgusted.
Review by Juliens Yusseb1 year ago
Software is antiquated. Customer service is practically non existent. And if you manage to speak to someone they are generally incompetent or rude (or both). Been with Moonfruit for close to 4 years. Will be leaving ASAP. Look at all the bad reviews. Do not do it!
Review by Hyoungjinlim1 year ago
You have no way a customer can contact you directly. Your contact message system just says Error, try later if you attempt to message. You do not answer emails. I have two domains with you and cannot get to them. Other than a review of how awful your customer service is (there needs to be service for it to be above 1 star) what can I do to get someone to contact me?
Review by Truitt1 year ago
I have been with Moonfruit for over a decade and in the last 2 years it has gone rapidly downhill and customer service is non existant, it feels like it is a bot going round in circles without achieving anything but making you go crazy.DO NOT USE THIS COMPANY EVER it will cost your company lots of money in wasted time and revenue. Content is constantly disappearing or duplicating without any explanation or resolution from moonfruit, the software is clunky and outdated, customer service will drive you to the edge of insanity, emails go down all the time. In the last 2 years this company has gone to the gutter, don't let it take you with it, stay away !