Very disappointing, I doubt I'll ever order online again. Very slow to process order and the support agent didn't really read my issue correctly when I wrote to them. I love their products but online shop is dreadful. Do yourself a favour, go to a nice bookshop and buy from the shelf.
Edit: The provided tracking number doesn't work either! I have no idea where my order is, eleven days later!
Review by Batchainpuller1 year ago
After waiting 16 months for a replacement Moleskine Plus Pen I still have had no contact. The pen did not work from the minute it arrived. It was sent back last year and still nothing. I have contacted Moleskine several times to be told "We have a new system, so we'll get back to you". No one does. I could not recommend Moleskine less. Sadly I now have to go through the courts to get my money back.
Review by Customerstephen1 year ago
The right item came (I don't know if all the stickers and such are inside [limited edition notebook] because it's a gift and I don't want to open the plastic). The website said shipping 3-5 business days which is a complete lie. It took 7 business days which is fine, just not what was expected, though I understand it is important to a lot of people that it comes in fast. The receipt (or paper) that came with it said it was free shipping which was also a complete lie and didn't state the price of the item which was a tad weird. I was really worried reading all the other reviews, but for me, it wasn't that bad.
Review by Faryal1 year ago
I have asked to cancel an order placed on Good Friday about 30 minutes after placing the order.
Told by customer service it would have to ship to me so that I could then request a return and I would pay for return shipping.
Website says 2-3 days for order processing and pretty sure nothing is shipping on Good Friday.....
TERRIBLE customer service, would NEVER order from this company again
Review by Solange1 year ago
Worst customer service I have EVER dealt with. Very disappointed, according to their website my order should of arrived by Christmas as I placed my order on the 10th December which leaves 10 working days and online it says I need 6 but It’s now not going to arrive until January. If the website has said that it would have taken longer then I wouldn’t of ordered it. They've already taken my money out of the bank and I didn’t even receive an apology when talking to their customer service, they were extremely really rude and unhelpful. Never will I be ordering from them again.
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