The design assistance was very welcome, helpful and spot on as to what I needed. The units were well-constructed and easy to handle and assemble. Great value for the price. While I was deciding, and checking the layout measurements to be sure (measure twice - cut once), my design associate even contacted me to inform me of a sale that allowed me to save an additional 20%.
Review by JamesArcher Tigerhufvud2 months ago
Product isn’t any better than what you could buy for much cheaper elsewhere as the product is from China and is stamped with Chinese lettering. Customer service was quite horrible. No one knows what they are talking about and multiple hands are in the pot but do not exchange information with each other. Shipping was a nightmare and took 2 weeks longer because of the lack of communication and care on Modular Closets end, as well as the carriers end. We did receive a $500 credit to cover the shipping that Modular Closets paid out of their pocket as our shipping was “free” so they “took a loss”, as if it is my problem they messed up.
In the end we ended up with 2 pieces we did not order in place of 2 pieces we did order. We decided to keep the pieces as this has been the worst experience we’ve had with any shipment and our contractor (that we had to pay for the time he was out of work due to shipping nightmare) was able to make the pieces work in our space anyway.
Wouldn’t ever recommend to anyone, friends or family.
Review by Fayre2 months ago
Excellent product, great packaging and fast shipping. Very good directions to assemble. Great customer service.
Review by Gbkam Vengust2 months ago
So happy with my new master closet system! Wanted to do my closet for years but didn’t want to spend thousands! So glad I found your product! I want to install them in my entire house! Highly recommend l! Love it:)
Review by Ocis2 months ago
All arrived safely due to great packing. Only note is the number of screws indicated for the drawers were different than what was received. They will work so minor in the end. Very solid product.
Review by Ohgrama2 months ago
Timely shipment. Very nice product.
Review by Llanrug Balbojs2 months ago
We love our new closet organizer! It was easy to put together, but it's definitely a two-person job. Customer service is excellent, specifically Coby, who was incredibly helpful and very, vey nice. We feel like we have so much more space than before, even though the size of the closet didn't change. We are also love the quality and price of the product. We did a lot of research beforehand and even had someone come out to do a design and give us an estimate. Not only was their system significantly more, but it was particle board instead of plywood.
Review by Shaterra Kowitt3 months ago
Customer service was great. Quality of product is great. Hours of operation not t so great. Lots of days on holiday? Also, my order came in 5 shipments from different carriers and that was very overwhelming for an already complicated job site. We are happy with our closets though! Hiring s professional carpenter really helped.
Review by KatieT3 months ago
Very happy with Modular Closets design service and the quality of the materials used in their product. I purchased and installed Modular Closets product in our walk-in kitchen pantry and my wife's walk-in closet. Recommend highly.
Review by Mahmou3 months ago
Quality product with good value. I had some issues but all were resolved in a timely and professional manor. I am a general contractor and would use this product on future projects. This time it was used for myself in my home.
Review by JSobrino3 months ago
I am extremely happy with the purchase and assembly of 2 closets! The quality is exceptional, and set up was very easy! Plywood is strong and lightweight. Product arrived without any damage! It was very well packaged. I will be using again and recommending to others.
Thanks for a quality transaction!
Review by Robinique3 months ago
I worked with Matt to build out a closet system for my wife and myself. He was super helpful, knowledgeable and got me what I needed for less than half of what it would of cost from the closet people we had met with.
I did do the installation myself, which was not super difficult and in the end it looks outstanding.
I had several follow up questions and ordered some additional items from Matt. He was always patient and got me what I needed quickly.
Review by Hanseong WebDeveloper3 months ago
Great quality and customer service. Very pleased.
Review by Willean3 months ago
Nice product. My only complaint would be that all three double hanging units I purchased, one 24'', one 30'' and one 36'' had different hardware. The cams and post that came with the 30'' unit did not perform well, very loose connection. Also, one of the shelf packs I ordered was missing the supports. I left a voicemail message with customer service after business hours and never got a response. I purchased a set of shelf supports myself. Other than that I like the product.
Review by MomOfMany3 months ago
Outstanding company to work with from start to finish. Their customer service is outstanding and they are with you via phone or email all the way through. Gary is the person I worked with and he was fantastic and he handled an out of stock situation perfectly without any delays. The orders arrived when they said they would and everything was in perfect condition - no missing parts, no damaged boxes and not a single thing missing. The quality of their products is unmatched. The plywood makes them more sturdy and much better quality than other competitors. We will definitely be using Modular Closets in the future for any closet needs.
Review by Upilicious Sozucok3 months ago
Shipping was not nearly as fast as the website said. I received an email with tracking info the next day but it never left the building for 3 days. Product was nice and went up easily. Unfortunately I had a deadline that didnt get met though. I called and they said they had a busy week.
Review by Tryfan3 months ago
One of the products in my set was missing a piece. Customer service was great in responding to my request, providing a credit and shipping this missing piece over night. Mistakes happen, so glad the customer service experience was wonderful.
Review by JeffreyGilbert4 months ago
You will never get 5 stars until you can deliver on the date I request, not the date you say it will be delivered. If I ask for a delivery date that is three weeks out, you make it happen.
Review by Flashcard Bacchetti4 months ago
Real nice quality and pretty darn good customer service. Easy to put together
Review by JazlynCrist4 months ago
Josh was super helpful and followed through with my order.
Still haven’t installed but good service.
Review by Penprabha Schrepper4 months ago
I purchased two 24" tall hanging units from Modular Closets. I am very pleased with the quality of the units as well as the packaging. When I opened the boxes, it was obvious they took great care to secure the items for shipping. I could tell right away this is going to be a long lasting product. I would highly recommend them to anybody looking for a quality closet system that won't break the bank.
Review by Joshna4 months ago
quality product and amazing customer service.
Review by Koshka4 months ago
We love are Modular Closets! We chose Modular Closets because of their flexibility and it took me not 1 but 8 closet designs to find exactly what I wanted. Of course it only took 4 designs for my husband but needless to say, this kept our designer Isaac Fuerst VERY busy. Isaac was wonderful as he was extremely accommodating and patient. Design after design he kept us on track and didn't give up until we were satisfied. Thank you Isaac!
Review by Karver Chandapilla4 months ago
Super fast shipping. Great product.
Review by Johnbonds4 months ago
Simple and easy ordering process, high-quality construction and easy to install. I was very pleased overall with my experience with Modular Closets. I was able to build and install each section in under 1.5 hours. The quality of construction and the ease of building them was very important to me and they delivered.