worst customer service ever. they don't even have customer service. who are you supposed to contact about for issues? never responds. I only know they see my messages because they delete it if i post it on their social media. Yes, Mark you only end up seeing negative comments here. I wonder why
Review by Guozhi1 month ago
Received the order with missing one item. And customer service just ignored me after I sent the pictures of the items I got. Then no response at all. Worst customer service ever.
Review by FirePlank Formulas1 month ago
No responses for 2 weeks. Never buy from them!
Review by AceTerrific Coovadia1 month ago
Best brand i ever purchased. Everything is perfect just they need to improve their delivery timing.
Review by Cherrua1 month ago
ordered three weeks ago and still haven't received my order. They constantly lie about shipping the item off and avoid questions I ask. Horrible customer service
Review by Dinosaur Narses1 month ago
Cancelled an order an hour after I bought it. They still prepared it two days later and ignored it. I contacted their customer service thru email and they took forever to respond and then lied to my face that they never got it. I took a screenshot and timestamp so it showed that I sent it an hour after the order, and they promptly ghosted me and ignored my next 4 emails. I will chargeback this order to the best of my ability because f*** these thieves.
Review by Kesri2 months ago
My son loves the jeans that MNML sells, but the customer service is very lacking and amateur hour. Example: there is 20% discount code displayed on the home page (GIFT20) but it isn't being honored. Kinda fraudulent and unprofessional. A legit company would honor the advertised discount code.
Good luck trying to reach anyone at this company! You're kinda left out in the cold because they don't really care; just want your money.
Review by AnotraX Derrow2 months ago
Just contacted company to let them know my grandson did not get his Christmas gift. This is what they said: Our apologies, we understand this must be frustrating! We always suggest customers reach out to the delivery company to see if they have any information about your package. Sometimes packages can be delivered to neighbors as well, so we also suggest contacting them to see if they possibly received anything.
Keep us posted and we will do our best to help however we can.
Contacted shipping company and they said contact merchant because the merchant is their customer. Neither mnml nor the delivery service DSL have phone numbers.
Review by MDupree3 months ago
There's a reason they don't publish a phone number. They take orders on items that are sold out, then generate a shipping label so they can charge your credit card. The item never ships and you have to go through the hassle of disputing the charge on your card. Just don't ever order from them, EVER.
Review by Marlo3 months ago
After seeing many bad reviews I had a doubt if I should order something from mnml, but I liked the look of their jeans and decided to give it a try anyway. And to be honest, I don't know where does all the hate come from.
My order was shipped the next day, and since I live in EU, I chose an option to pay Import Duties & Taxes in advance, together with my order. However, when the order arrived, seems like Import Duties & Taxes have not been paid on my behalf, so I had to pay them again to a courier on delivery.
I contacted mnml customer service regarding this issue and received their response within hours and they immediately refunded me that part of my order.
Jeans look like in the pictures and I am satisfied with the quality. From a sizing standpoint, just take a look at their size guide they have for every jeans and compare it to a jeans you already have. I did that and it turned out to be my normal size (34) and they fit me great.
Altogether I am very happy with my order and I will buy from mnml again.
Review by Breianna3 months ago
Ordered close to a month ago and it shipped today. There customer service is terrible. Definitely will not be buying from again.
Review by Kitchenking Kolybabi3 months ago
Honestly the best Brand out there
not only top quality design but the customer service is on top 🙏💯👍
Review by Merilea3 months ago
very bad customer service. I bought their denim, but they never ship it to me.
Review by AccurateReviewer3 months ago
didn’t receive items for over a month, so I contacted my bank to dispute the charge. My bank contacted them and they finally sent me items- but they sent me someone else’s order. Just save yourself the time and buy from somewhere else.
Review by Tynisha4 months ago
Great designs and all
Review by Stripes Konstantino4 months ago
Horrible customer service and have not received my order
Review by Ansan Gouldin4 months ago
Although there are many negative reviews on this site about this company, my experience with mnml was pretty good. My order shipped 2 days after ordering. A few days later, I noticed that the tracking number that was given to me was invalid so I contacted them via email. The next day, they replied and resolved it by giving me the correct tracking number (shoutout to Kathrina!). A week later, I got my items. Extremely comfortable pants and a tee that was made of surprisingly good quality. Very fast and friendly service. The online site also has very detailed measurements for each part of the pants according to each size, which I really appreciate since you’re buying pants online! Most sites just give you the length, waist, and inseam for each size. Honestly, if you buy pants from them and they don’t fit, you probably didn’t even bother looking at the sizing chart since they literally lay out each measurement for you. First time ordering from them, will order again.
Review by Slyis Algof4 months ago
Customer service is horrible and I still haven’t received an order I put in 2weeks ago. Time for a refund!
Review by Chanaka Sylvaine4 months ago
Honestly, this brand is trash.
The quality of its item is worse than any brands that are well-known as cheap ones
Also, customer service is ridiculous. Although they ignore you, they still send an email to rate their help (they will ignore you if you complain about the items)
Review by Hryniewicz4 months ago
Never buy anything from this website specially if you are outside of US. The FREE SHIPPING is only within US. They didn't clearly state about it, and if you try to contact them they will never respond. Worst online experience I've ever had.
Review by Maximilianair4 months ago
Quality and delivery on point, am buying from them for past 2 years and never had a problem, Their sweats are on par with FOG. Most of the satisfied customers wont have a need to write a review, so you end up seeing most negative comments only.
Review by MMeunierfilms4 months ago
Terrible customer service! Have not received my order in over 3 weeks. Poor response time to emails and doesn’t even acknowledge the questions in their short response back. No phone numbers listed on the website and the phone number and email listed PayPal do not even work. Never order from them. The worse company!!!!
Review by Kentgern5 months ago
They constantly ignore my messages and emails. Every time I post on their social media to get their attention on an order issue they delete it because they don’t want any negative comments on their posts. They’re a scam. Ordered more than 3 weeks ago and no shipping update. All they tell people is that they’re working on it and that it’s priority, but it’s not. People paid express shipping and you guys didn’t fulfill that.
Review by Drifter5 months ago
Excellent quality, design and eye of current fashion trends.
Yes guys the shipping was not so great but there are a lot of factors here on reasons why, supply chains, orders, etc...
will buy again, highly recommend!!
Review by Vneet Ajiloseda5 months ago
Bad online shopping experience, no return police, they keep ignoring emails ,there is no other way to contact with them .