The process to order the ticket online was a little bit complicated. But with the help of Alison everything just went fine.
Review by ViviR Labanieh2 weeks ago
Super easy and great discount!
Review by Thakurdai Rümmeli2 weeks ago
Well organized for Bears parking! Will do it again!
Review by Lindesey Silvels2 weeks ago
This was the best parking experience EVERYTHING WENT WELL!!!
Review by Mixtress2 weeks ago
Easy in and out
Review by Podrick Derrow3 weeks ago
Very easy process and without any surprises.
Review by Upright McKaney3 weeks ago
The garage was great, clean, dry, well lit. The issue I had, was exiting the garage after an event it took over thirty minutes to get from level two to the street. There was no one on the lower levels directing traffic out, and only one person guiding traffic on the main level and only one person assisting with the exit gates. I believe even moving the person directing traffic to the exit gates to assist people with their cards and bar code readers would have greatly sped up the exit process.
Review by KyeungMin3 weeks ago
Much easier exit than the last 2 times I parked at this same garage!
Review by Tiwadar Selwynn3 weeks ago
Had trouble at first how to check out when leaving , but I called for assistance and the guy walked me thru it
Review by Xolos3 weeks ago
Good garage close to everything near Millennium Park.
Review by Muhammadfaisal Derrow3 weeks ago
Very convenient to location we were visiting. Easy to purchase for reduced rate in advance online. Driving in downtown Chicago is a little nerve wracking for us, but knowing where we were definitely going to park made the experience much more pleasant for us.
Review by RayFurlow4 weeks ago
Online booking was a fiasco. I printed out my online reservation confirmation, but when I tried to scan it at the garage exit, it did not work. So I had to call for assistance. No one answered the call. After about 5 minutes, a surly employee appeared. I told her the problem. She checked my confirmation, claimed the reason it wouldn’t scan, claimed I parked in the wrong garage, opened the gate, and waved me through. Not sure if she was right or not about parking in the wrong garage, since my understanding was that all of the Millenium Park garages are connected. Regardless, the online booking is too confusing to use.
Review by BermieNewfie Batainah1 month ago
It was so easy to use! This was my first experience using a prepaid parking pass. I would do it again in a heartbeat!
Review by AndyDub Clavijo1 month ago
Very efficient, convenient and easy to get in and out
Review by Nanasnook Sovero1 month ago
I always bought the ticket on line, always work. But just be sure to download the ticket when you come back because the internet doesn’t work inside the building
Review by Ladexter Maury1 month ago
I’ve never had a problem at this lot, but on Sept 7th, during a large race (Mag Mile Run), there was no way to enter through the gate. Despite the street entry off of Michigan being open, none of the lanes on that side allowed access to the parking lot. We were all told to back up, which was impossible, as there was a line of cars and there were street closures due to the race. A frustrated customer finally got out and physically moved barriers to allow all of us access to the lanes on the other side so that we could all enter. The street entrance should not have been open if customers would not be permitted to get beyond the entry gate. Terrible and frustrating experience.
Review by Jaffrin1 month ago
The email I received with my parking pass on it would not print out on my computer. I kept getting blank pages. I had to call one of the phone numbers, and the person I spoke with sent me a different email which did print out. He asked for my order number, which was not given on my original email. It also said the pass could be downloaded, but there were no instructions on how to do that.
Your system needs to be fixed.
Review by Tibanescu1 month ago
This was not only a super easy process, it was half what I paid in 2016, and less that taking the train and a cab to the start . I will definitely do this each time I go down town.
Review by Cheyce1 month ago
Good value when you purchase online. Signage at the garage entrance could be improved.
Review by Tinkoz Schellenberg1 month ago
It was a good experience, lots of light and instructions
Review by JohnTremblay Derrow1 month ago
I didn't have a signal in the garage and wasn't able to pull up the bar code but I had my receipt. The rep made me pay again to exit the lot.
Review by Ayawo1 month ago
Excellent customer service
Review by Mantasha1 month ago
So far so good. Pretty easy to purchase but still waiting for my email pass. See what happens when I get there.