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Mikasa is a renowned brand that has been leading the way in tabletop fashion for years. With a focus on quality and great design, Mikasa has become synonymous with excellence in dinnerware, crystal stemware, barware, flatware, and decorative accessories for the home.
Top Reviews from Reliable Sources
It would be 0 if possible
They delivered a package to our business address, and their preferred carrier delivered it on a weekend on the literal sidewalk where it was stolen. When I called Mikasa for support, they said it wasn't their problem and told me to file a police report. This is the first time in years where a company didn't offer to help, specifically by contacting their delivery service, and doing what it took to correct it. Instead, they said "Sorry, maybe you can call your credit card company and file a police report". I was going to order more, but never again. I should have just ordered the same item on Amazon, where their costumer service actually helps.
Tip for consumers:
Don't use this site if there's a chance you'll need customer service.
Nothing, it never got delivered. Dated: Wed Nov 10 Source: Sitejabber
My wife and I have been married for nearly 30 years. We purchased Mikasa for our everyday dishes at that time and were very satisfied. When we decided to get new dishes and glasses in late summer 2020, we chose to return to them.
What a mistake!
The dishes and glasses started to break almost immediately. The chipped but the glasses broke in our dishwasher. To add insult to injury, when we decided to place the remaining glasses into our recycling bin (done very gently), a glass broke in my hand. It was a disaster.
When we informed Mikasa, they offered a paltry amount to us to buy new dishes. As they have refused to back up their product, we will NEVER purchase their products again.
Caveat emptor. Dated: Sun Jun 13 Source: Sitejabber
No Replacement Issues - Hallelujah!
We had purchased two 4-place serving Mikasa flatware settings from a local store and were cycling through the new utensils when I sliced my lip from a part that had pulled away from the rest of the fork. We set that fork aside as we used the rest of the flatware and once satisfied this was a one-off, we emailed Mikasa Customer Service (found through a simple Google search) and let them know of our experience. They asked for a photo of the offending utensil and immediately responded that they would have a replacement on its way to us in the span of a few days. Well, today that replacement SET (not lonely fork as we expected) was received and we couldn't be happier. THAT is how customer service is done - thanks Mikasa!
Dinner flatware Dated: Wed Mar 17 Source: Sitejabber
I bought a dinner set a couple of years ago and found a hairline crack on 2 of the dishes. Customer service responded very quickly and agreed to ship replacement dishes after some basic questions. I thought I would have issues because I wasn't able to find my original receipt. They were amazingly reasonable and apologetic.
Dinnerware and cutlery Dated: Sun Jan 31 Source: Sitejabber
Mikasa EMMA 24 piece 6 place settings.
The large dinner plates are not micro wave safe, even though it is stamped on the bottom of the plate, they crack in the micro wave. About 5 plates have cracked, make that 6 with the following report. Also recently my wife had corn on the cob in boiling water took one cob and placed on a plate. Plate cracked almost in half. So very disappointed, never ever experienced defective dishes like this before. Probably the first & last Mikasa purchase Dated: Sun Sep 27 Source: Sitejabber
Beautiful designs and great products
Some of the gifts we received for our wedding (glasses, wine glasses, bowls, fruit bowl) are Mikasa products and we love them! We now need smaller glasses too so I'm looking to buy them from that company. Dated: Tue Mar 20 Source: Sitejabber
Mikasa's dedication to high quality and exciting design has been their trademark since the company was founded. Mikasa offers one of the largest selections of dinnerware in the world. At any one time, there may be as many as 500 patterns available. Yet even though they have a vast assortment of patterns, shapes and materials from which to choose, all materials and manufacturing processes are strictly monitored for quality assurance.
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