Easy communication via WhatsApp. I’m always last minute book flight ticket and order car less then 12hrs. Merge’s staff are super helpful and good service, never let me down.
Review by Blujdea2 months ago
We had a one way car rental from Terengganu airport to a Kuala Lumpur hotel location for about 4 days. We got a slightly larger car than ordered. The car was very well cleaned in advance. While it had 78k km on the watch it was all good. A GPS was provided but we used our own. Minor scratches were well documented.
What I did like was the communication via WhatsApp about timing and locations to meet. I had contact with the pickup and the return team. On pickup we also found some refreshments for us :-). The return team was very flexible and I could change the return of the car to a different hotel than originally booked. They were also able to come a bit earlier which gave us some time for tourist stuff back. So both - pick-up and return - were absolutely easy.
Review by Rcp3 months ago
Everything is good. The service provided by Merge Car Rental is awesome in term of punctuality, enthusiasm and being so helpful. Generally we are so satisfied.
Review by Alsaud Chlebeck3 months ago
We missed our flight to trengganu and took another evening flight on the same day. As such we arrived at Trengganu airport one hour later than our appointment with our Car Rental agent. However, we were glad that the agent in charge was so helpful to assist us. This was our first time in Trengganu and we were very happy that everything went smooth with the car rental. The car was in a clean condition with full fuel. We will definitely take the same car rental agency on our next visit to Trengganu. good Job!
Review by Shayniesdad4 months ago
I am certainly satisfyed. Especially your ability and flexibility to meet me at jetty and the drop off at our hotel in Penang. This worked also because of WhatsApp chat exchange in good enough English. And you helped me a Little in not charging extra for pick up at Jetty.
Kind regards, Jan.
Review by GaryBob4 months ago
in July 2019 we booked a van with Merge car-rental at the aerport of Kuala Terrenganu. We were 8 people (2 families of 4, with 2 kids), upon arrival it seemed to be impossible for foreigners to drive a Toyota Hiace. Merge car arranged immediately a solution, we got 2 5/7 seaters instead. They only charged us the delivery fee of the second car ... which in a way was acceptable.
When we had battery problems on the road, we paid the new battery but got the amount back when delivering the car at KLIA2.
In general: very positive experience with Merge car rental in Malaysia!
Review by Talique1 year ago
The service in KL and KT was absolutly perfect and very friendly. I absolutly recommend this company to everybody.
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