They list product that they do not carry. On top of that they take several weeks to communicate that to you. When order finally arrived the embroidery work was very poor.
Review by Mrs Hayes1 month ago
Hideous Embroidery. Do Not order from this company!
I ordered a male and female version of the North Face Black Tech Soft Shell Jackets. Expecting that my decision to order bulk would be driven by the style and feel of the jacket not the logo.
-I received a confirmation email WITH PHOTOS OF JACKETS W/ LOGOS that appeared well proportioned and scaled on the Left side of the chest as requested.
-Later, I received an email to approve logo. NO PICTURE OF JACKET, JUST THE LOGO and written measurements. Without the actual jacket on hand to verify measurements and scale, I trusted the the original photo sent depicting the entire jacket and logo. I approved the logo.
-When I received the Jackets, The logo was hideously larger than the jacket photo provided. I will not wear nor even consider giving this jacket to someone as a gift.
-Customer Service responded that they could not assist as I approved written measurements. Their disclaimer stated that it may appear different than actual product, but this difference was ridiculous!
-For a subtle classy look, DO NOT USE this company.
Review by Doonhamer3 months ago
Great customer service and fast shipping. I was also able to get discounts which didn't hurt. 🙌
Review by Sekena Tuiala4 months ago
Product was shipped far later than was given to us on the website. Only received 3 of 4 shirts we ordered and no idea when the last is going to arrive.
After sales are slow to respond and we've paid a premium price so I am extremely disappointed in the service.
Would not use them again!!
Review by Fridriksson7 months ago
The first lot of merch I got from these guys was great. The second order took forever to arrive and was wrong in every way possible. I contacted them 2 weeks ago, describing the problem ago and have still not had any proposals on how they are going to resolve it.
Now it's too late for me to give to my crew so I've had to order alternative merch from elsewhere.
I wouldn't mind if they were cheap, but this is top dollar merch.
Merchology is rated 2.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about merchology.com.