We are very happy with our account with Merchant 1.
Review by Annalyne Roesnergilles2 months ago
We are so pleased with Merchant 1. Our rep Calvin Jacobs is amazing!
He always goes out of his way to ensure that we get the best rates.
Calvin is reliable, efficient and very accommodating. We highly
recommend Merchant 1 and continue to have great service.
Review by Hongting3 months ago
I have been with Merchant 1 Payments for many years. They offer very competitive rates for your credit card payment solutions. My primary contact has been Calvin Jacobs. His service and knowledge has been truly exceptional. I would highly recommend Merchant 1 Payments solutions.
Review by VisigodaPucelana3 months ago
We have been dealing with Merchant 1 for approximately 5 or 6 years now. We have never had a problem, and they have always been very helpful with any questions. They are always very pleasant and quick in their response. I always deal with the same person, he truly is the best! Thank you so much Calvin for all you help always.
Review by Henken Shavis4 months ago
Our 8 year experience with Merchant 1 Payments has been wonderful! They are efficient, friendly and always a phone call away.
Review by Castledine4 months ago
Merchant 1 Payments is an excellant company to work with. They are always there to answer any questions. We very rarely ever have issues with our terminal, but they're are right there to help us.
Review by Skygrump4 months ago
Robert Bauco is friendly, knowledgeable, and professional. Very good communication and good follow-up. Thanks.
Review by Patrtia5 months ago
I’ve had my account open for several years now with Merchant 1 and have had the pleasure of working with Calvin Jacobs along the way. He really understands what it takes to make his clients happy. Great business to work with and great rates.
Review by Pauraic Flauaus5 months ago
Merchant 1 Payments is the best Company to deal with
Their accounting system/monthly statements are fantastic (easy to read and to follow) - There has never been an error in the last 20 plus years that we have dealt with them. The funds go into your bank account the next day - no discrepancies ever. Credit Card processing fees are the best.
The staff is friendly, knowledgeable, helpful, including the technical support, always looking out for you when you need information fast.
There is never a waiting time.
An absolute pleasure to deal with Merchant 1 Payments - we would never think to make a change
Review by Burkie7 months ago
We have been using Merchant 1 Payments for almost 5 years, we never had any problems with the service or Customer Service Officer.
Every time we have an issue, customer service helps us fast and in a professional manner.
We recommend Merchant 1 Payments whenever possible.
Review by FlissW VanReysen7 months ago
Our customer rep provides quick and very timely responses to questions and is always willing to review information with us.
Review by Bafford7 months ago
I get phone calls on a weekly basis from other processors trying to get our business. Its very annoying and we get the sense they are unethical. I've dealt with many of these resellers over the past 10 years and this is the reason I stay with Merchant 1. Calvin Jacobs is very knowledgeable and provides prompt, personal and trustworthy service. Every time I email him with a question, he calls me back right away. I appreciate this.
Review by Biddyl8 months ago
we are Merchant 1 clients since 2012. we never had any issues with the process. i always get great help from them. especially our consultant Calvin jacob, is an excellent consultant. always there to help solve issue, or explain in detail of any rate issues.
i would definitely recommend Merchant 1 to others.
Weston Forest Products Inc
Review by VikingES8 months ago
Very professional and helpful. I am happy to deal with this company and often refer them to others businesses!
Review by Kajus8 months ago
This is a great choice when it comes to personalized service. Our sales rep is quick to help and resolve any issue that may happen. They are efficient and knowledgeable. We highly recommend the company and their products!!!
Review by Muertes8 months ago
Definitely 5 stars, no complain at all.
Review by Nghia9 months ago
Great rates which they match with any competitor. Awesome service with excellent communication on any/all inquiries. Highly recommend!
Review by Eildon9 months ago
Thank you Merchant 1 Payments and thank you Calvin for all the support I got for several years now ... Have 3 terminals and the online app that we use on a daily basis. Thank you for all your help and support, I am so happy with your service .
Review by Faomie9 months ago
I definitely recommend Merchant 1, good terminals, competitive rates, personal and 24/7 support, witch is so important!
Review by Thann Parmly9 months ago
We have had a few hiccups, but they seem to listen when we voice our concerns.
My biggest concern is the lag time in refunds to our customers credit cards. Everything else I am happy with, we get fast solutions to inquiries we have.
Review by Mondrella10 months ago
Have always been an amazing company to work with! The owner has 3 restaurants and we deal with them at all 3. Has always been a pleasure as they have been flexible and there when we have needed them. Would most definitely recommend them to anyone who is asking!
Review by Fairmont Kroni10 months ago
Very happy with customer service and assistance I have received from Merchant 1 Payments employees. They have gone above and beyond to provide information and help with changes to payment processing systems. Even gone so far as to work with our other suppliers on the back end to facilitate our internal payment systems.
Review by Dsorrn Gekko10 months ago
Merchant 1 Payments saved us 40% on our monthly processing fees, just as they had promised. They made switching from our old provider simple and seamless with no down time.
The customer service is great and always there to assist us. Merchant 1 Payments is definitely far superior in their rates and service than all of the other providers we hade dealt with.
We highly recommend them.
Review by BloodyRose Areias10 months ago
The only reason we stay with Elavon is for Calvin Jacobs and for the service provided to all our clients. If there are any problems, we always can manage to get through and resolve any issues.
Review by Hafshah11 months ago
Any time we require help or additional information they are right there with the answer or go out of their way to help us out with any issues we have. Very friendly staff and eager to help in any way.