I found items of interest to me on here were cheaper than on ebay and I so wanted this to work out. I had problems with the first account I signed up for. I was trying to buy an item and the sign in was not working. So, in my eagerness to get in and make a purchase, I set up an account with a 2nd email (didn't work) and then a 3rd email (I was blinded by desire for a great deal I saw!). Same problem again.
The website& interface clearly has all kinds of problems. Contacted them via email and got the cut & paste replies that did not answer my issue at all. I am now trying to get my emails OUT of their system but I'm told the only way to cancel my account is to LOG IN - which I am unable to do even though I know I have the right password. Arghhh.... very concerned what they will do with the info they got on me. CROOKS OR INCOMPETENTS - who knows??!
Review by Mckinz Jacquie1 month ago
I have been on for almost a year. I am unable to work outside of my home. So I need this little bit of income. I recently hit it hard posting, building followers and treating customers very well. I am very conscientious and don’t intentionally do wrong. I’ve got wArnings and had questions, but had no one to get hold of to inquire as to what exactly are u slapping my hand for. Today I got suspended and still am not sure why. I am an excellent seller. I try hard. Now I have no income. Doesn’t sound fair, moral or ethical. I want my account reinstated....
Review by Phio1 month ago
Don’t use it! they release your money to the seller even if you told them u didn’t receive any package and don’t even try to do anything to locate your package.Even if the driver delivered the package at the wrong adresse the buyer will lose his money without any investigation.
Review by Shelisha1 month ago
I received a charge on my credit card statement today for $180.00 from Mercari. I had NEVER heard of this company so I googled it to see what type of company this was. I contact my credit card company and advised that I have never heard of this company and have never purchased anything from them. The agent at my credit card company was unsuccessful at reaching anyone at Mercari, so they are doing a fraud investigation. After my call with my credit card company, I called Mercari. After an extensive hold time, I spoke with an agent who was 1) unable to find any account with my name, and 2) unable to find my email address. He connected me to their payment team, and again the agent was 1) unable to find any account with my name, and 2) unable to find my email address. Here is the issue-nobody could find my name or email address (or that of my children) but they were able to find my credit card information under SOMEONE ELSE'S account with SOMEONE ELSE'S email address. The agent couldn't disclose the name or email on the account, but was able to tell me the purchase was for a beats pill (a small speaker apparently) and that it was delivered to my mailbox yesterday. Well, guess what, nothing in my mailbox has arrived. She refused to look any further in to the issue stating that the sipping address matched the credit card information, and the only way to get more information about the account is to go get a Subpeona! This is obvious fraud, and the company refused to look any further in to the issue or even care. Beware of this company!!!!
Update 9/6/2019-I tried to work with this company since my original post and as I expected without success. The claimed that I have an account, which nobody has been able to find. They have an account with my credit card information but it is NOT my account. They also stated that the tracking number shows it was delivered to my address, the billing address on the credit card. Well, I have been working with the USPS and was able to get tracking information, and the package was addressed in my name but not my house/the billing address on the credit card, and was delivered to a business, not any home. My local post office was able to retrieve the package-empty from the business who said the package was empty when they got it. The postal worker that delivered the package said it was not opened and it was not empty. I live in a small town so it's not like there are hundreds of packages to deliver in my town. I was able to get the opened package from the post office and low and behold, the return address says Kyrie Erving with an address to a Kentucky Fried Chicken in Detroit. Thank you Mercari for all of your assistance, as you now get to deal with the law!
Update 9/23/2019. my credit card company has found these charges to be fraudulent and will not be paying mercari. I received a response from mercari today saying that my issue has been resolved. If they want to pretend that the issue is resolved because my credit card company said it was fraud, that is a joke! They have done nothing to resolve the issue, nor have they contacted me about the issue. like everyone else seems to hear from this company, they just say the issue is resolved when it truly has not been.
Review by Rachel 1 month ago
This is the worst company around. This is Ebay for crack heads. They will nickle and dime you for everything. Customer Service is even worse. No one knows anything and cannot give you any information nor even attempt to help you.
Sold an item for $30
Mercari took 10% of the sale
Charged more for shipping then if I did it myself
Charged me to get my own money.
Final deposit (if I ever get it) $18
You have to wait for the buyer to receive the item and rate you as a seller. Then you wait to rate the buyer. Then the money goes onto your Mercari account. Then you have to transfer the money by Direct Deposit which could take up to 10 days, or you could do an instant but you will get charged for that. Once you request the Direct Deposit they ask for a photo ID which takes 4 days to verify.
So in the end here is what you will experience and do not believe any other review that states otherwise.
Post your item wait 1+ days to sell it.
Once sold ship it 5+ days
Wait for buyer feedback 1+ days
Rate the buyer 0 days
Request direct deposit of YOUR OWN MONEY 4 to 15 days.
1 sell could take up to a Month before you see your money. So in the end No Product, No Money for a month with no support, and ZERO liability by Mercari.
Review by Gulfem1 month ago
Mercari is full of crap i sold a lot of things on this stupid website and then when I tried to sell a designer item they turn around saying it was counterfeit item and close my account I hate this website I never sell counterfeit items so screw mercari
Review by JWall1 month ago
Be sware of these people. A seller got mad at me for me asking to cancel, bawled me out, and sent me a pkg without contents. I spent 138.00 on this item and part of Mercari’s policy is that if you are missing your item, you are supposed to be refunded. Instead, they paid the seller and gave me points. This seller got one over on post office, Mercari, and me. That is a lot of money to have stolen from you. It is like pulling a tooth to get your money back if the wrong item is sent or a counterfeit item is sent to you. You have to watch the scammers and Mercari doesn’t protect t you. Please be aware of dishonest sellers because there is a big chance Mercari will not give you your money back e en though they guarantee you can. Mercari doesn’t like it if you try to defend yourself so PLEASE don’t spend a lot of money on this site unless you have money to lose!
Review by Ahugefan Meegan1 month ago
The worst app ever. Unprofessional and rude. The item that I bought was misrepresented and Mercari refused to work with me and take it back. If I could give zero stars I would.
Review by Quanera1 month ago
Mercari closed my account due to selling customized Starbucks tumblers using “ copy right material” .. it was only Vinyl!! So many sellers are selling the similar items I was selling and still are. I was doing so well, and out of nowhere they closed my account. You can’t ever get straight answers from customer service.
Review by Romsha1 month ago
Excellent app great prices and fast solutions of something comes up
Review by ChrisWilkinson Turysta1 month ago
Situation was handled but I had to call from different source because I couldn't get through, I was told they were having issues with site
Review by Matalida Trokman2 months ago
They intentionally have the wrong instructions to delete the account so you can’t delete an account!! Got sold a fake trollbead by ssnorden - beware of the scammers - this is bad bad site!!!!
Review by Badon2 months ago
If I could give zero stars I would. Purchased a toy train for my son with Paypal and never received it. The seller cancelled the sale and I had to get Paypal to come to my defense in getting my money back. Then Mercari sent me an email threatening to cancel my account with them if I use Paypal to help me again with any disputes associated with their website. I of course have cancelled my account. BE AWARE OF THIS GROUP.
Review by Cym2 months ago
I ordered a phone from Mercari and paid 450 dollars to get sent a bag of dirt can’t get ahold of them super scam it’s sad there’s no one u can report these crooks to
Review by Dangira2 months ago
I Sold my first item for $15 total. Mercari gave me $2.50 and kept the rest. They won’t fix this problem.
Review by Faeq2 months ago
I'd give 0 stars if i could. First attempted putchase from Mercari was from a seller called Treasure Island. DO NOT buy from this seller, took my money and refused to mail item. I ended up contacting the fraud department to try and recoup $ and ended up cancelling credit card bad experience. Complete con.
Review by Azizjan Versache2 months ago
I would recommend the Mercari app. I started using it a few weeks ago. It was a bit difficult navigating at first. I found it a bit frustrating to get to HELP, it wasn't easy. However, now that I have found it, I have been able to list and sell quite a few items. GREAT! As a seller it would be appreciated when choosing COLOR in my listing also included "MULTI". That, and also making it much easier finding my messages from interested Buyers to review again would be a big improvement. Other than that, I like Mercari very much! So far, so good.
Review by Tishaunaé2 months ago
This Mercari is a criminal outfit. They started charging on my credit card without authorization.Don't give then your information. My credit card company had to cancel my card because they just kept charging my account.
I believe they have fake listings just to get your card info.
Criminals from overseas
Review by Bunnz2 months ago
Not a good site sold a few items.Have a small balance $150 went to cash ask to upload a photo Id which I thought was strange.Did that then entered my card numbers got message unable to process.Later in the day went to use my debit card it was declined also declined at the ATM had to go to my bank to see what the issue was turns out that my bank froze my accounts because of the high volume of fraud on the Mercari site.Called support 35 minutes on hold no one ever picked up not sure how to get my funds
Review by Mileman Ramseth2 months ago
So Very Frustrated with Mercari site!
Mercari will put fraudulent charges on “your credit card”, they claimed for safety reasons, then you are not allowed to purchase until you tell them what charges are on your card under 2.00 REMIND you they put them on your credit card. Isn’t that
Illegal???? Customer service is NO help.
So, you have an account set up and cannot purchase?
CLOSING MY ACCOUNT with them.
3rd TIME they have done this to me and I bought s lot. Not anymore!!!!
Review by Khaya2 months ago
absolutley horrible platform and system.
every aspect of Mercari was a huge pain
after i wait to get DAYS to get my balance transferred.
I will delete my account and make sure to tell everyone to stay away!!!!
Review by Godenir2 months ago
Mercari will automatically rate the seller five stars if you do not rate within three days. After they rate the seller the transaction is complete. If you have an issue, Mercari will not help you in any way. I found out that after receiving my package while I was on vacation. I contacted Mercari four hours after the 72 hour deadline with an issue and they refused to assist. Thankfully I my seller did the right thing and corrected the issue.
Review by Vogal Derrow2 months ago
Sold item. 85$ sent with tracking post office lost package was sent at request if buyer book rate so I did post office lost package now I’m out money books and book rate doesn’t have insurance that post office didn’t tell me and now I’m out everything and mercari says it’s my problem not theirs. This is second time mercari has done nothing to help the seller out.
Review by Standing2 months ago
I like Mercari better than eBay! They are real people not corporations!
Review by Exorcist2 months ago
I sold a captain hook costume for $90.. the buyer ended up wanting a refund.. as I thought mercari was asking if I wanted to accept the refund I clicked "no". So apparently they were asking if I wanted the item back! Well I ended up getting screwed and the buyer kept my $90 costume and was refunded her $90 cash immediately. When I tried to contact them instantly they said they already refunded her! Mercari is terrible and customer service is the worst. They definitely don't care about their customers! Bad company to sell from.