I have had a Medtronic spinal cord stimulator that I was told would last a lifetime by the representative since 2002, had numerous battery replacements and never an issue.
Last year needed a new battery rep calls me about new battery rechargeable, more power, more options etc etc, he sold me (more like scammed).
Not even 2 weeks after the battery replacement stimulator isn't working. Rep states it's the electrodes and the entire system needs to be replaced. 17 YEARS and one new battery and it stops working. Turns out the battery was designed for new systems with 16 electrodes and mine only had eight. The reps kept pushing me to get into see my neurosurgeon to replace it which at first I wanted because I couldn't go back to work and then thanks to stress pain etc I went back into afib. It was crazy. I literally almost got to the point of filing a restraining order (now wish I would had) I called the company (call center) and told them not for either of the reps to contact me again. Who shows up for my surgery? Same rep who began telling me everything they were doing replacing leads etc, then when I told her thats not what my neurosurgeon stated she told me she hadnt even spoken with him. Then she stated she didn't know if they could do my surgery because I forgot my charger! I told her I haven't used a charger in 17 yrs and if it didnt work why would I charge it? She tells me I knew I should have called you last night ahhh She left the room and stated I may be back. Now I am in tears after going through alot to even get there. Everything worked out with the surgery thanks to my neurosurgeon but couldn't program it because of the rep. Do yourself a favor and read the reviews or talk to people who have had to deal with customer service or had an issue. Oh and I forgot after several calls they never called me back even though consistently told I would hear from someone within 48 hrs. Look into other companies they're out there. If that wasn't enough the rechargeable battery that I was told I would only have to recharge once or twice a week is almost everyday and since they dont make extensions anymore they had to take my battery out of my stomach and put it in my rear which makes charging a pain at home when you're trying to get things done and basically impossible at work!
Review by Wølfie1 month ago
It was recommended by my doctor to try the Estim implant for my bladder. At first the Medtronics representative was very nice and encouraging. One week into my phase 1 implant, I began having problems. I woke up in extreme pain. I called Medtronics twice that day. They said the only way to get in touch with my rep was they had to email them. I never heard back from her. The next day my doctor told me go to the emergency room and to call Medtronic‘s and have my representative meet me at the emergency room. Once again I called and left a message. The medtronics rep never showed up. Five days later I was back in surgery to have the device removed. It was never mentioned to me that a possible risk of phase 1 is rejection. My body rejected the wire in my body and was causing extreme pain.
So the device did not work for me and the company did not provide support or guidance through the experience. Very disappointing
Review by Pwhite2 months ago
Terrible customer service. Can’t hear or understand people on customer service hot line. Was lied to by the sales staff about their 30 day return policy. Very minimal sales staff help when I had questions. Insulin pump very outdated. Lots of issues connecting pump to a computer. CGM VERY inaccurate. Surprise billing to my account. Was told insurance would cover everything, including strips for meter that connected to pump / CGM, but insurance said no.
Review by Cinderling2 months ago
I am a person with type 1 diabetes since 1980 and an insulin pump user since 1996. After my husband was diagnosed with the terminal disease and I quit my job to take care of him, we've lost health insurance and had to move out of the country. We couldn't afford the health care in the US anymore, so we moved to Mexico. I was still buying the insulin pump supplies from Medtronic for several years after the move until I found the way to order them from the Medtronic sales office in Mexico-city. But couple of months ago I tried to order the infusion set that I use for many years and it was not available in Mexico, So I went online and tried to order it from the Medtronic US site like before. They flatly turned me down, me, the loyal customer of 23 years, because I didn't have an American doctor to supply a prescription. So obviously Medtronic doesn't care about the people with diabetes, doesn't care about their long term customers and even doesn't care about the money (I was going to pay full cost out of pocket since I don't have any health insurance). Why would you use a medical company that doesn't care? Especially when you have such a serious condition as type 1 diabetes?
Review by Kazalam Jocker2 months ago
If you are new to Diabetic pumps and supplies and especially if you are on Medicare, please do yourself a huge favor and get your doctor to prescribe another brand. It is not so much the equipment that is horrible, it is the customer service. Medtronic has farmed out diabetic customers to a third party supplier named CCS. CCS is (in my humble opinion) the most horrible, incompetent, greedy and unethical company ever to deal with medical patients in need of help. I have struggled to get supplies for several years now and nothing has improved. In fact, it feels like their customer service has gotten worse. Metronics stopped handling my reorders and forced me to deal with CCS. It has been a disaster ever since. The fact is CCS is unable to handle the volume of business they have received and they have refused to add personnel because it would reduce their profits. Since the customer is forced to use them, there is no incentive to provide customers with service. Medtronic is making a huge mistake by continuing to use these people for distribution. They lie about the paperwork, shipping dates, arrival dates
, etc. They blame the Doctor’s office for delays when it was CCS’s fault. I have seen proof of this. Do not deal with CCS. If you are an existing customer, demand that Medtronic take over your supplies reorders. If you haven’t started yet, make your Doctor use another brand.
Review by MrGone Kibuchi7 months ago
Dont use them unless you want to spend hours on the phone!
I have had the misfortune to use Medtronic Insulin pumps for a number of years (10 so far), their customer service though is getting worse as is the quality of their products. They send replacement items in the largest possible box ever, clearly, they've never heard of recycling and eliminating waste. Their US helpdesk is far from helpful and very condescending. Product quality has dropped, in that why do sensors now last 4 days instead of 6? Why do I have to fill in a form each year to get reduced priced sensors?
If they were acting for their customers they would offer it to me.
Yet each year they forget to send the form in, each year I fill it in and each year they charge me the wrong amount, every single year they get it wrong !!! It's not rocket science. Why is it so difficult for Medtronic to provide a decent after service care for their customers? Each time I have to ring Medtronic to explain yet again that their product is not fit for purpose and faulty. Hopefully, soon I can move to a more reliable producer of pumps and CGMs with a more focussed customer service team, as in one that's focussed on the customer. Not one like Medtronic that just doesn't care.
Review by Naf7 months ago
Getting insulin pump supplies is nearly impossible.
For over a year they have supply issues and then when they send something out it is the wrong item.
Also uses an unreliable courier who expects you to sit around all day as they don't give an estimated time.... even pre 9am deliveries arrive more than an hour late.
I will be looking for treatment alternatives
Review by Hyuckjoo10 months ago
I purchased 2 insulin pump cases from Medtronic. Since I have a Medtronic pump, I must go there to buy any accessories. The pump cases do not close. They have velcro that is paper thin and does not "stick." Thus they are worthless. I called to return/exchange teh products and was transferred 4 times, for a total of 40 minutes time. The last person I spoke with said I would receive a call back to assist. I warn you, do not buy from this company.
Review by Bibusa Bubier1 year ago
A great company to work for really enjoying it
Review by SloppyJaloppy10 years ago
Helpful for pacemaker patients
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