I PURCHASED A NEW E-320, FULLY LOADED. HAND WASHED FROM DAY ONE TO THIS DAY. DRIVEN ONLY 14 MILES/DAY! IT HAS ONLY 40K MILES. I BABIED THIS VEHICLE AND IT IS IN MINT CONDITION.LOOKS LIKE A MUSEUM PIECE! AT AROUND 30K MILES THE LEATHER SEAT'S SEAMS CAME APART! (???) NOTE THAT I HAVE THE MASSAGE PACKAGE SO YOU WOULD EXPECT A TOP QUALITY LEATHER USED BY A HIGH END VEHICLE RIGHT? ** WRONG **. DEALER "DID ME A FAVOR" AND REPLACED IT. LATER I FOUND OUT THAT MB * KNEW * ABOUT THE UPHOLSTERY'S LOW QUALITY THEY USED.
NOW, AT 40K MILES THE LEATHER TOP, LEFT SIDE OF THE DRIVER SEAT IS PEELING OFF!! WENT TO THE DEALER - HORRIBLE DEALER BTW - (MB OF NANUET RT 304 NANUET, NY) AND THE SERVICE MANAGER, WAS QUICK TO SAY OH! WEAR AND TEAR... NOT COVERED, SORRY. ARE YOU KIDDING ME??? 40K MILES? I WEIGHT 180 POUNDS, TALL AND SLIM. MY NEIGHBOR HAS A BMW WITH OVER 80K MILES, HE WEIGHTS PROBABLY 350 POUNDS AND THE SEAT LOOK LIKE NEW! DO YOURSELF A FAVOR MB HAS THE REPUTATION BUT THE QUALITY PARTS THEY USE - AT LEAST THE LEATHER - IS HORRIBLE. NEVER EVER AGAIN!! AND ALSO STAY AWAY FORM THAT HORRIBLE DEALER. I PLAN TO PUT A SIGN IN MY VEHICLE AND DRIVE AROUND WITH A PICTURE OF THE PEELING LEATHER AND THE NAME OF THE DEALER WHO REFUSES TO TAKE CARE OF IT. THAT, BASED ON THE MINT CONDITION OF THE VEHICLE MOST LIKELY WILL RAISE EYEBROWS. SHAME ON YOU MERCEDES BENZ!
Review by Sonjad1 year ago
UNFAIR BUSINESS PRACTICES
I brought my truck to Mercedes Benz of Orland Park, to have the A/C unit repaired. I paid them for a diagnosis, for which I was to receive an estimate for repair. At that time, I was told my truck needed a new compressor for the A/C system, a rather expensive repair at $2,400.00.
When the repair was completed, I left Mercedes with the exact same problem that I had originally. When I returned the truck, I was told that it must be an electrical issue in the wiring harness, which they supposedly repaired. When I picked the truck up and tested the A/C, I found I had the exact same problem.
I returned the truck again only to be told that it must be a defective DUO valve, and so the truck was worked on once again. When I picked the truck up and was able to test the A/C, I found it to have the same original problem.
This time I was told by the service Manager that they determined that it once again must be a problem with the wiring harness, (which of course they repaired already), only this time I was told that it would take some time to investigate and that I would be responsible for the repair cost.
This leaves me wondering why I paid for a diagnosis in the first place!
Review by Dingshen7 years ago
Mercedes Official website
Review by Fhaheen Nikodemski8 years ago
Sitio oficial de Mercedes-Benz en Estados Unidos
Review by Kvarner Sinou9 years ago
Mercedes-Benz usa website
Review by Keefe Derrow10 years ago
Mercedes Official website's homepage.
Mercedes-Benz USA is rated 4.0 based on
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