Mum in law bought a bed via wowcher for us, from this company, so we dismantled our old bed and gave it away, we're now on a mattress on the floor! . No bed, sent an email over two weeks ago asking for some information, I've got a two year old who wants to go out but I don't want to go too far in case it arrives!
No one answers the phone, because the voicemail is 'always full' & emails have stopped being replied too. Absolutely ridiculous & we wont be going near them again!
Review by Fouzhan Repreza3 years ago
Bed broke in 2 months. They don't answer phone or follow e mails. Avoid absolute garbage. Quick to take your money though
Review by Gtrot3 years ago
Bought through Wowcher in Aug, still on going, they were communicating with me at first promising me new delivery dates. Now nothing, no response to emails and I can't get though by telephone. They have my money too, did they take every1 else's? If u read reviews dated Sept and before, people were happy....what happened. Now the website has gone!! Worrying :(
After alot of online searching, ive just found the owner, Colin Mark Cowan, he owns another furniture store, with the same address as Mattress Shed, Starlite Furniture. Alot of info online about him....ill be taking it further
Review by Webs3 years ago
My experience with this company was excellent i had a problem either the delivery and they sorted it out for me. Very good service
Review by Kutchy3 years ago
got the order wrong never filled things in right our fault.
asked for advice
got the advice next day with full instructions.
happy with quick response would use again.
Review by DidiB3 years ago
well worth the wait as our super new mattress has been hand made in Uk a rare find theses days.
super thickness so roll together waited to do review after testing.
no more stiff sore joints from sleeping better nights sleep comes with handles to turn.
needs king or super king sheets due to depth but knew that as had similar mattress before only bought new one as had old one 13 years.
highly recomend mattress shed for prices and quality.....
Review by Noproductsnotalk Shatunov3 years ago
I felt that the assembly instructions were misleading and need reviewing to avoid confusion.
Review by Janikowski3 years ago
Excellent service fast and speedy delivery
Review by Lollylee3 years ago
If you want to buy a slat based bed like the one above, investigate well and chose one with a better design. This one is NOT FIT FOR PURPOSE! The slats are spaced too far apart resulting in them popping out of place at the slightest movement, my son can't even sit on his bed without one or more popping out of place. Highly unsatisfactory and, of course, Mattress Shed are uninterested because it is the design of the bed......the fact that it is a faulty design has no relevance to them.
I would not recommend this Company and certainly will not make another purchase from them.
Review by Ratchanee Derrow3 years ago
They Bed is absolutely delightful! Not only was I very impressed with the fact that, a lot of purchases online don't resemble what you have delivered to you but, on this occasion..it looked every bit like the picture on the website!
I was most impressed with the instruction booklet, which was clear and concise! Unlike some furniture companies, they had the individual screws and bolts all labeled for that specific task..each set clearly laid out in the order of assembly. This made putting the bed together an absolute dream! Each component , you could clearly see were made to a high standard! I would, without a shadow of a doubt, definitely purchase from Mattress Shed again!!! I would Highly recommend them to anyone... :-)
Review by Hirdaypal3 years ago
Fantastic quality and I even managed to build myself 😀 being 28 female
Lovely item for the money and great communication
Review by Tavlin3 years ago
very pleased with my order from start to finish .very easy to put together . Granddaughter loves it .
Review by Beejie4 years ago
Placed an order, no response as to delivery times, you cannot phone them, you get a recorded message saying they are too busy! You leave a message, they do not call back, they say you can have a live chat, no you cannot AND you create a ticket and they say you will get a response within 3 days! Wish I had read the reviews before I placed the order.
Review by Jaqulynn Sprock4 years ago
Happy to give review to warn others of lack of personal contact facilities with this company. Ordered item 15 days ago but have still not received it or heard anything from Mattressshed. Am looking for compensation or repayment if things don't change within next few days!!
Review by Davidjohn4 years ago
The bed is lovely just wish it got here so much quicker!
Review by Customerdenice4 years ago
I have also ordered via wowcher over a month ago. No bed no respond...... its a joke not serious company.
Review by NodgeB4 years ago
Quick easy order, brilliant comuncation, fast delivery, excellent service
Review by Kerrygold4 years ago
Found no problems with them. Good time and all. Only given 4 stars as they never told me what day it was due for delivery until it had been delivered and if it had been a different day I may off missed the parcel man and already left the house.
Review by Wheelieguy Prinzlerin4 years ago
Good communication via email about delivery although I had asked to be phoned 1 hour before delivery as I was at work but that didn't happen. Luckily I was in. The delivery driver was very pleasant but did struggle a bit bringing the bed in. It was marked up as being a two man parcel due to the weight but he was on his own. The bed was definitely worth the money and was easy to put together with the instructions provided.
Review by Bergljot4 years ago
Ordered and paid for bed on 5th September. Today the 2nd November.....still no bed. Have been ringing them over 5 times a day since October but message says mailbox is full. I have opened several tickets but these are not acknowledged. Emails are also being ignored.Wowcher says its not their problem and to contact Mattress Shed. When I tried to get a refund from PayPal.....they tell me it was not put through properly ie as a direct debit payment. I think a big scam is going on here. I am now forced to take legal action and report them to watchdog. May I suggest other victims do the same. It is time these companies were stopped. Interestingly I also see they are not registered with Companies House.
Review by Upcoming4 years ago
I ordered two beds a couple of months ago, these beds did not arrive despite repeated e mails. A very helpful lady then arranged for two different beds to come as they were needed for that weekend. Unfortunately the overall size is not 4"6', so this one cannot be used. The two beds were cheaper than the first order however over a week later I still have not received a refund.
It is a shame to have to put a bad rating as the lady I dealt with was extremely helpful and to her word. If I had to rate this lady it would have been 5 star, however overall very average.
Review by Relationship4 years ago
A great bed, easy to put together, just follow the instructions, very stable and it works perfectly. Loads of storage space and measures are exactly as per description. Great quality. We are so happy with this buy.
Review by Jevgeni4 years ago
Had 4 issues. Problem with the delivery charge had to pay twice and wait for a refund leaving me out of pocket!
Problem with the delivery only one of two boxes turned up delivery company and yours blaming each other!
When the full bed finally arrived there were the wrong pieces inside the box!
Trying to contact your company difficult and irritating. No link to click on live chat also phone never answered!
Over 2 months since I have paid for my bed I have no bed and issue still not resolved. Asked for a refund and no one would answer me. Worst company ever I will always advice people to steer clear of your company in the future!
Review by Anarissa Pawski4 years ago
wish i had read the reviews before i ordered
Review by Boxing4 years ago
I love my new bed -the frame is lovely and was ok to put together!
The delivery i was not happy with! The delivery company left the bed with my neighbour, which meant i had to go and get it but because it was too heavy for me, my neighbour had to bring it down for me (and he wasn't a direct neighbour - he was a few doors away). I have tried contacting the company to find out why they would do that and surprise surprise, no answer!