Manomano seem to source their products from other companies. I ordered 2 things from them, one a bath panel from Plumbworld who delivered it via DHL, excellent service. However I also ordered a shower screen which was coming from HNN Trading and it is being delivered by Yodel. It still has not arrived and I have wasted a lot of time waiting in for a delivery and Yodel has not communicated with me at all. It would seem that HNN has some extremely basic contract with Yodel whereby the customer cannot access tracking options on the website. So I would probably give manomano a better rating under other circumstances but I would strongly advise not to buy anything from ManoMano which is sold by HNN Trading. The HNN team is extremely unhelpful and I am beginning to wonder if my screen will ever arrive.
Update: My screen was finally delivered by a very helpful Yodel delivery man. Manomano also offered to assist should the problem have continued. The product seems sturdy though I have not had it fitted yet. I would order via ManoMano again though I still think HNN customer service falls short but ManoMano customer care pretty responsive.
Review by Leonardm2 months ago
Poor communication from the outset.
There appears to be a an issue with payment processing. (as per further reviews) I too have been advised that payment is “pending” even though the payment has cleared my account.
Buy direct from supplier/a lot less hassle!!!
Review by Marica2 months ago
Live chat is a complete joke with ManoMano.
It's never available !!!!
Wanted advice before ordering an item but impossible to get a response from the so called "live chat".
If there's not going to be any operators available for live chat just remove the option all together.
Review by Walterstrider2 months ago
I had a query with my order (Item picture didn’t match description so I was a bit concerned I might get the wrong item) so I message to customer services to make sure that I didn’t get the wrong item. Shortly afterwards I received a reply from Nick at Mano Mano who was extremely helpful and said he would contact the supplier to make sure that the correct item was received. He also asked me to confirm with him that I got the right item and said to let him know if I had any further queries. Shortly afterwards I got a message from the supplier (Bradford Building Supplies) confirming that they had received the message and that they would make sure that I got the correct item. Delivery was quick and I did indeed receive the right item. I contacted Nick to thank them and let them know the correct item had been received. I can honestly say that the customer service I received from both Mano Mano and the supplier was outstanding and they couldn’t do enough to help. I would definitely give both Mano Mano and the supplier Bradford Building Supplies a five star review for their outstanding customer service. I would not hesitate to order from either company again.
Review by HappyJo2 months ago
Such quick delivery an amazing quality product and at a very competitive price
Review by Twinkles2 months ago
inexperienced staff on enquiries, can tell me nothing that i cant find out myself, not technical what so ever just the cleaning lady jumping on to answer questions , if you need to know anything technical dont bother with the live help you will get no where
Review by Nikolyn2 months ago
Good Response. Resolved fairly quickly.
Review by CheeSeng Shio2 months ago
Excellent service. Had a problem with a unit damaged and sent another one straight away. Would definitely recommend manomano.
Review by Aprameyan Bethney2 months ago
Promt delivery , good price
Review by Massivehoopie2 months ago
Initially slow to replace an incorrect part, which in turn, caused a tear in the lining, the company have now replaced the entire gazebo. Very impressed.
Review by Mushkie Abbruzzese2 months ago
Earlier in the year I purchased 2 rattan sun loungers, they arrived on time were easy to put together and very comfortable. Unfortunately recently there was an issue with 1 of them, and the problem was resolved in less than 4 days with the replacement part arriving and being replaced. I was kept up to date through out so I am very pleased. Thank you Mano Mano & Tectake.
Review by Yanrong2 months ago
You need to use them to believe how wonderful and easy ManoMano are. X
Review by Atiye Boztas2 months ago
Absolutely excellent service. Thank you
Review by ´Davo Silve2 months ago
Great bench , great service 😀
Review by Ooviya2 months ago
Easy smooth purchase with immediate delivery
Review by Muntasir2 months ago
Lovely and quick service and all pieces present
Review by Galeemah2 months ago
My husband said it is the best power washer he has ever purchased.
Review by CustomerAshley2 months ago
Order was delivered earlier than expected.
Goods were as described on the website.
Review by Läge2 months ago
Purchased a trampoline for my children however upon opening it up the item was damaged..although the package was not! After contacting these guys to request a replacement part they just stopped responding!
BEWARE AT ALL COST.
I am now stuck with a trampoline that is unusable at £189 cannot claim through credit card either as these crooks use a "third party company" to collect payment!! (((Section 75)))
Review by JayX Lyana2 months ago
Delivery was early but item was damaged and packaging was open.
Review by Endréné2 months ago
Great price for the item and delivered when stated.
Review by Fartoun2 months ago
Great service great product
Review by SteveLoeffler2 months ago
Delivery a day earlier than expected
Review by Kuhea2 months ago
Fab place very clean and attentive
Review by Gennifer Dubanowitz2 months ago
THey sent the right things and on time, but I need to send one back and it turns out since they are in the Czech republic the cost will be 5% of it's value. So need to think of the cost/benefits