So many people buy from them that I've seen YouTuber and my friends tell me they are such an amazing kpop online store. I on the other hand had a bad experience and if it wasn't for the fact I used PayPal I probably wouldn't of gotten my refund. They are horrible at keeping up with their website so almost everything will still say pre-pre-order despite it being already out for sale for months. Also they don't update their website to let the purchaser know the item is sold out. I had ordered an album and it said pre-order which it no longer was and it was sold out which they didn't bother updating the website. So when I purchased the album I waited a few weeks for them to get my album ready for shipment but when weeks passed and I was already recieving my items from another kpop online store I emailed then to try and figure out the progress of my purchase. I waited a few days for them to respond and went back to their website just to browse. I had noticed not only did they update the album I purchased and put it was sold out, they never bothered taking out the pre-order message over the album and they didn't email me to let me know. So because I saw that phishy move they did I contacted PayPal to get my refund because I didn't trust them to give me my refund. PayPal told me to email them and request a refund and if they where to refuse they would give me a refund themselves. An employee responded to my request of a refund and they where trying to get me to order something else instead of a refund. So when I told them I wanted a refund I believe they only gave it to me because I had already told PayPal that I was having issues with them. So buyer beware if you order from them. I am sad these people do this to us, they either do a really good job or a partial job like not keeping up with their companies website to le people know that stuff is actually on pre-order or sold out.
Mandu Apparel is rated 3.0 based on
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