We got stopped €85 from our credit card for damaging a bedside shelf that was not in the propery when we checked in. No proof was provided to us that the shelf was present on our arrival, so our word against theirs but they had our credit card details. Bed bugs in a single bed on the top floor (of "Luxury Mansion, in Santa Euginea, Mallorca). The double bed had dirty bedding from previous occupiers, so we had to wash and dry it. We showed the 'nice lady' on checkout several broken things we had found during our stay, no apology given. Very disappointed after spending €1530 for a weeks holiday. We have learned we must take photos of every room whilst being given the quick show around on check-in, as you won't be believed after. We were accused of having 2 extra guests with us on check out and were threatened that they too would be charged for! Furniture not as shown on the photos online. Cannot recommend this company at all, BEWARE.
Review by Guardbridge Scalvenzi2 years ago
When we arrived to the house in Santa Eugenia, we got explained how everything works, where the rooms where, etc. (Yulia made check in for us). The place was even better than what we were expecting! Quite a nice deal, located in a lovely little town with supermarkets and bars out of the tourist areas of Majorca, which in my opinion makes it even nicer! We were very happy to stay here!
The place provides everything to enjoy the stay, from coffee machine and laundry machine, to jacuzzi, sauna, and much more. Perfect!
Maybe a good advice for them to give to future guests is to take the trash out every day! We didn't do this and in the last day we struggled to get all the accumulated trash bags out to the appropriate containers due to space limitations in the car.
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carrer Metge Josep Darder, 37
Palma de Mallorca