We have just had a new kitchen supplied and fitted by Magnet, after considerable research and looking at other kitchen companies we decided to go with Magnet and we were not disappointed, we dealt with James Kinson from the Burton office and he could not have been more helpful and professional.
From the moment he came to survey the kitchen to completion his customer service and attention to detail have been first class. We decided to use the Magnet approved fitters and they too were exceptional, nothing was too much trouble and the finish product was first class.
I highly recommend Magnet Kitchens Burton-On-Trent
Review by Medico1 week ago
I bought my first kitchen from Magnet quite a few years ago and received a great service so when I decided to update it went back to them.
The kitchen designer at the Harrow branch was pleasant & gave good customer service but when it came to technical knowledge did not seem to be experienced enough.
I still decided to buy the kitchen from them but the worktop from another supplier.
The other supplier offered a comparative quote for the same quality of kitchen.
They quoted a cheaper price of 1,600 pounds so I called Magnet to try & get my 300 pound deposit refunded but faced resistance and was told I may not get it back even though I had not signed a contract.
They finally offered to match the lower price & persuaded me to proceed with them saying that if I had any problems they are at the end of a phone & able to deal with them quickly.
Unfortunately, this was not my experience!
Before delivery my kitchen fitter realised that one of the cabinets would not fit & also the door to the intigrated fridge freezer was the wrong size for the fridge I had ordered.
I called the Harrow branch where I bought the kitchen from before delivery & was told that nothing could be changed in the order or returned.
So, I had to reorder a different fridge to fit the door provided by Magnet which cost me more.
I tried again to return the extra cabinet & was told the only option was to wait until they managed to find another customer who may want to buy it and at that point they would buy it back from me!
Eventually, I decided to go to their customer service department to try & get a refund.
It took several calls & a lot of my time in having to chase them to finally get a refund.
I have dealt with 4 major companies in the process of buying the kitchen, like John Lewis, AO.com & a tile company who were great with their after care, problem solving & customer service.
Unlike Magnet who were frankly awful!
I would not recommend them as they are several kitchen providers on the market with similar products so the most important part of the purchase is the after care as problems are likely to occur.
In my experience Magnet have failed to provide any kind of after care which is very disappointing.
Review by Didobebe Derrow2 weeks ago
Terry & Martin, Bromborough, Merseyside, were absolutely wonderful during my decisions. They were patient, enthusiastic and interested in the problems I had. Can’t thank the guys enough and will recommend Magnet, Bromborough anytime.
Review by Fer Tsikriti2 weeks ago
After much searching/investigating we decided to use Magnet in Hedge End, from the beginning they were very professional, Dale listened to our requirements and designed our small kitchen around our needs. We used Magnet installers Ben Somerset came and saw us before starting the job to discuss our requirements. Ben was excellent, he was very tidy, explained at the beginning of each day what was happening and kept us up to date throughout the process. It is a small kitchen so a lot of things needed altering which Ben undertook with great skill and he obviously takes pride in his work as the end result was everything we were hoping for.
Review by Haywire Mentel2 weeks ago
We have bought worktops for a customer of ours.
We went into Eastleigh branch and they gave us a price per length and a sample.
We went back about 4 months later with the sample and asked for 3 lengths of said worktop. However when the invoice came through the price of the worktop has gone from £53 per length to over £180 per length!!!! I the upshot is is that the counter staff gave us the wrong price with the sample. Now we are left with a bill at 3 times the amount quoted and a worktop already fitted in our customers house who were charged at the original price. All of this according to Magnet customer care is our fault and they said we have to pay the bigger amount. The Manager in Eastleigh is extremely curt and rude. The staff in the branch have all left bar 1 or 2 which isn’t particularly surprising as the company is an absolute joke.
Review by Globalised Khanal2 weeks ago
We started looking at kitchens 3 years ago and investigated all of the brands top to bottom ready for a building project. We are currently in the process of completing the final fix of the kitchen installation. We selected the Integra range which is slightly more expensive but certainly has the wow factor. Selecting the right kitchen is not easy based on the multitude of brand options available. In our experience there is only one brand that stands the test for quality and service, Magnet Kitchens.
From initial design to finish and one person in particular stands out, Martin at Kingston Upon Thames, Fairfield Trade park is excellent! He really has gone the extra mile to support plan and design the kitchen. Problems have occurred as is normal in a building project but from the kitchen area Martin has supported and resolved these quickly and effectively. Great job and very pleased, thank you.
Review by Kennithia Ricaldi3 weeks ago
Couldn’t be happier with our beautiful magnet kitchen designed by Felicity! Nothing was too much trouble, she listened to everything we wanted and she offered an outstanding service! Our kitchen is beautiful and we love it! Fantastic service from start to finish! Highly recommend!
Review by Adohr Mackowski3 weeks ago
on our visit to magnet we met saj who was so helpful and friendly we discussed with him what we were looking for and he gave us the best deal he could he is a fair guy and won’t Rip you off like some company’s the kitchens are of high standard and there is a lot to choice from I would highly recommend magnet 😀
Review by Essentials Milder3 weeks ago
Excellent service from Martin.
Review by Andaluciagirl Ovnicek3 weeks ago
For more accurate descriptions of this company’s products I’d recommend visiting:
(You’ll need to take out the spaces in the address above because Trust Pilot doesn’t let you post links)
Many thanks for all your help Magnet “Customer Care” help line!
However, telling me I’ll just have to put up with ‘slab’ (they used the euphemism ‘...fixed frontal...’) doors when I paid a premium for ‘slab in frame’ doors because “...there’s no alternative...” is simply unacceptable.
You didn’t tell me ‘...there’s no alternative...’ when you took my £10k off me for your compressed chipboard.
I’ve contacted my local Trading Standards officer and I’ll keep anyone reading these reviews updated about how this turns out.
As I said previously if you like the look of this type of kitchen go to Howdens, at least they’re honest that their doors are mock ‘slab in frame’.
Review by Deepdalewhite3 weeks ago
Me and my wife looked at a number of kitchen suppliers but glad we picked Magnet at Enfield. We dealt with Angelo who can and survived our kitchen and gave us many ideas to our original plan .We took his advise and went ahead and ordered the kitchen. This then turned up on time with helpful delivery guys. During the fitting , which I did with my son, Angelo was at the end of a phone and even visited us to advise. We could not have asked for more . The only thing that could be improved on it the appliance fitting instructions, which is not any fault of Matnet. I would recommend this branch and Angelo to anyone thinking about a new kitchen.
Review by Yurem Rofsky3 weeks ago
Visited the twickenham branch today and really appreciated the advice from Martin McDonald. We had lots of questions and kept changing our minds. Martin gave us lots of ideas and suggested some important things to consider. From time to time he diplomatically disappeared allowing us time to explore the display kitchens and discuss our thoughts.
Grateful for his help and impressed with the range of kitchens.
Review by Katian3 weeks ago
We received a fantastic service from Anika at Magnet. She first of all did a great job designing our new kitchen and then within a couple of weeks had organised for the work to begin. I had never imagined it would be so quick! Anika was efficient, positive and thoroughly helpful during the whole process. We were also assigned an installer named Don, who was meticulous in his carrying out of the work. It was obvious that he really cared about getting it right for us. We are now enjoying the new kitchen and can’t believe we didn’t get it done sooner!! Huge thanks to Anika and Don!
Review by Maalik3 weeks ago
Excellent service from Magnet Coventry. Dealt with Peter in the showroom who was very knowledgeable and helpful. Didn't try to sell me anything I didn't need and worked within my price range. Then Keith the fitter went above and beyond when installing the kitchen, overcoming little problems that occurred during installation. He worked really hard and put himself out by working over the weekend to make sure the job was completed on time. Both guys are a credit to Magnet and were both brilliant.
Review by JuliaRushford AlN4 weeks ago
Purchased our kitchen from Magnet Kingston and cannot fault the whole experience. Met with Martin who was fantastic assisting with all of our design requests and putting together exactly what we wanted... for an affordable price also! His expertise helped enhance our original plans and I would most certainly use Magnet again in the future. Great quality and a personable customer service which was great!
Review by CustGlyn Pytlewski1 month ago
I just wanted to share our excellent experience of buying our new kitchen through Magnet Kitchens in Kingston.
Firstly, when we walked into the showroom we were impressed with the range and quality of kitchens on display. Our designer, Martin, did an excellent job of talking us through the features and our options without “pushing” a particular style or range and certainly put us at our ease by not trying to “up sell” us at any time.
After a home visit, Martin took us through the design stage of our kitchen, making suggestions and helping us get the kitchen we really wanted, giving us costed choices all the way.
When it came to paying for the kitchen, Magnet provided a great finance package, which was arranged and settled in an afternoon.
Our kitchen is beautiful and we can’t thank Martin and the team at Magnet Kitchens in Kingston enough. I would certainly recommend anyone looking for a new kitchen to give Martin at Magnet Kitchens a call.
Review by Anthonylevato Asiado1 month ago
We are delighted with our new magnet kitchen ! Was made to feel welcome & received a first class service at Bolton branch. Dave Hunter did a brilliant job of designing our kitchen & sticking to budget, nothing was to much trouble & everything went smoothly. Have been back and ordered internal doors which also look fabulous. I would highly recommend magnets. A big thank you to Dave & the team at Bolton branch
Review by Drumball Lavu1 month ago
PROSPECTIVE CUSTOMERS BEWARE
We recently had a kitchen supplied and fitted by Magnet.
Delays, shoddy workmanship and damage to our home ensued.
Staff at the Bristol Cribbs Causeway/Patchway Branch have been nothing short of dismissive with our complaint.
Despite acknowledging their failings, Magnet have refused to refund the customer.
If you want a quality finish and good aftercare, consider your kitchen supplier carefully.
Just some of the issues are as follows:
- 10 weeks to fit a basic kitchen with no complexities
- A fitter drilling through our newly rewired electrics twice
- Damaging new worktops and leaving them in situ until the customer notices and complains
- An extractor hood fitted with all air outlets blocked, and hot steamy air being trapped around an electrical outlet. A fitter who tried to convince us "that's how it's meant to be"
- A new tap corroding within days of use
- Cupboards being damaged and slathered in unsightly filler
- End panels and filler panels cut with rough edges on display
- The customer travelling to collect replacement parts from a warehouse to ensure their arrival
I cannot recommend Magnet on any level.
UPDATE IN ACKNOWLEDGEMENT OF REPLY FROM MAGNET:
Marie, it appears you have not read my correspondence with your Cribbs Causeway Branch Manager. Your Assistant Manager has already been to my home. 'Remedial' fitters have already attended; yet I am still left with a shoddy kitchen.
During the ten week period you had ample opportunity to fit the kitchen correctly.
I had asked your Branch Manager for a good justification as to why you wish to visit yet again. I also explained that for you to compensate for damaged items and out of pocket expenses alone simply ignores the majority of the issues I have addressed in my complaint.
I had hoped that your head office would be more willing to engage with me on the issue, but it appears I have been too optimistic.
I have been told repeatedly that you wish to help, but you evidently have no interest in actually listening to the content of my complaint.
Ultimately, we paid you to supply and install a kitchen professionally. Ten weeks later, you have failed to deliver this.
I expected far better from you.
Review by Johnellen1 month ago
We love our new kitchen. From the start of the process at Magnets at Hedge End Southampton, the designer showed us all the variations of cupboards, appliances and colour schemes that we could have in our kitchen on a massive TV screen. We could see exactly what the kitchen would look like when it was finished. The designer was very patient with us as we changed some of the original detail on more than one occasion. Nothing was a problem. All the staff were friendly and helpful. After the kitchen preparation work, the build up started with our kitchen fitter Ben (He prefers to work alone and is a friendly happy chap) turning up on time and working up to six hours a day with out a break. All questions were answered and he was keen to explain every stage of the build. Ben was very good at tidying up at the end of every day, hoovering up all the dust and leaving our kitchen nice and tidy. Ben's is a professional kitchen fitter, and the kitchen was completed on time. He cleaned the kitchen before giving us a thorough explanation of how to clean the surfaces and how to register all the appliances before he left. We would highly recommend both Ben for his attention to detail and Magnets for the quality of the kitchen and customer service.
Review by Sunderladz1 month ago
Love my new door it's amazing!!!!
Magnet Shrewsbury is the BEST!!!!
Big thanks to Leanne and team.
Review by Linggs1 month ago
Update on my kitchen from Magnet, Cheltenham.
Fantastic service from the branch manager Tony and Donna Craker. My kitchen is now finished and they have both gone out of their way to ensure that it is finished to a very high standard. We are so pleased now. Thank you both for all your efforts. And thank you for sending us James Owens the perfectionist. If you want superb customer service I cannot recommend Cheltenham Magnet highly enough.
Review by Choonsia1 month ago
The showroom had a pretty comprehensive range to look at and test. But it was the attention to detail, professional knowledge and expertise of the Designer, Stuart, that ensured that my kitchen project was a success. The manager, Andrew, was helpful and there if needed during the summer. A friendly service from phone call to installation.
Review by LilttleMissHappy1 month ago
Good Value, Good Quality and we love the finished look
Small problems with delivery were very quickly and easily resolved by the magnet local staff. We're really pleased we bought from them.
Review by Tarararua1 month ago
We are absolutely delighted with our Magnet kitchen and the amazing team at Brentford Branch. Jackie was really brilliant, going above and beyond to finalise the design and was incredibly knowledgeable, super efficient and so kind throughout. Inda and Ilienia were also charming and professional to do business with. What a great experience! We have no hesitation in recommending them.
Review by Ixqqexw1 month ago
Had a new kitchen installed in August this year. From beginning to end, the staff at the Clapham Branch, were fantastic.
Khan the designer came up with great space saving ideas, the installer was professional and produced a fantastic finish and although we had a few incorrect items delivered, these were resolved with a simple phone call to the Branch Manager Niki would arranged for replacement items to be delivered the very next day.
Niki answered all of my questions in a professional and courteous manner and I received a follow up phone call from her after installation to ensure I was happy with the completed product. I honestly cannot recommend purchasing a new kitchen through Magnet enough.