I have ordered 2 small tables by Pols Potten, unfortunately, one of them was damaged: the part of its lacquer coating was cracked. I have contacted Madeindesign asking to exchange the product. I have got a reply with all the information for the shipment and saying that the new table will be available in 2-3 weeks.
I have an interior project and I do not have time to wait another month to receive the product. I have been trying to contact them for a week, sending around 3-4 letters, asking to reimburse at least partially the cost of the table, so I can keep it and make a little restoration, because of the lack of time.
My case was totally ignored. I have only received a very strange answer, which is forwarded message, went to spam, written in french, that till they receive the product to their warehouse nothing can be reimbursed.
They made their problem of damaged product to become my problem without any effort to try to find a compromise for them and customer (me).
I have ordered from other websites and did not have such an indifferent experience ever.
Review by Chanika6 months ago
Interesting items and fast delivery
Review by Tharagaram9 months ago
Ordered product that was in stock - delivery 3 to 5 days. Got email asking for copy of passport and proof of residence. Sent both and heard absolutely nothing. Still waiting two weeks later - tried contacting them many times by e-mail - THEY HAVE MY MONEY and I HAVE NOTHING - no product delivered no communication. Watch out for this scam company - TERRIBLE.
Review by Mellody11 months ago
Excellent professional service. I recommend this retailer
Review by Dhwanish Sebata11 months ago
I’ve bought a side table in black iron and marble on sale. Fair price, easy to mount, nice object.
Review by Yesca1 year ago
very good experience!
Review by Dinallo1 year ago
Unfortunately I did not received what I ordered. I sent a mail to the customer assistance but no answer yet.
Review by Kalysa1 year ago
Review by Elianor Badrudeen2 years ago
For two months waiting for the delivery of 3 things. Coat hangers and 2 bowls.
They seem to have nothing in stock and ordered when they receive money. Anyone can do so. On the money held would have to pay interest up to the date of delivery. It should be reported to financial inspection.
I have to add another detail to my previous revision.
After so much waiting on delivery, the hanger at the end came in the wrong color. Very untrustworthy. I'm gonna have cost painting hanger in black. , because I cant think of how much it would take to replace the hanger ...
I have no words...
Review by ScottBonomo Furqon2 years ago
I have ordered some design cups that I have never received. I don't know where is my order, the money are gone, no one replies to my emails. I tried to call (paying!!!) and the answer was: we have shipped your order so now it's not our responsibility! The number of the package provided is wrong, by the way!
Reply to Madeindesign comment:
Please, get in touch with me by email: the order wasn't delivered (I have 24/7 concierge service), the order number given by your company was wrong so I am not able to see where is the package and the post-office address was never sent to me!!!
Review by Sateash2 years ago
Very disappointing experience. The logistic system used wrongly utilized our inputs and could not deliver but we have never been called not even from madeindesign. After my numerous requests for I am still waiting for the collar (more than 1 month since payment and 20dd now at the logistic center!). But the worst part is the inexistent follow up after mails and calls from the Customer Service.
Review by Bookiesbarandgrill Alshamry2 years ago
Great service with great value on original models made with quality. Great ! Thank you Made in Design !
Madeindesign is rated 3.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about madeindesign.it.