I wish I had read this site before buying their clothes. It's been one month since I I payed for one dress and one top, they havent even given me the tracking or shipping info... I'm just gonna claim with my bank.
Review by Alzzz3 months ago
The item I ordered looked nothing like the item displayed on the website. I asked for a full refund and was told they could only give me 20% off when I ordered again. I explained I didn't want to purchase another faulty item. They are refusing to pay for the postage on the return. The customer service is awful - having to remind the agent of the situation each time (they could just read the conversation!)
Review by AngryJohn3 months ago
I brought swimsuit small it took a month to come then the swimsuit was to big and I ordered a small it must been a large!!! Website is a SCAM don’t order here!!
Review by Ryleah Ntanos3 months ago
Ordered without reading the reviews here. Emailed them and they responded assuring my items were coming, I got tracking info and the items came in the cheapest condition I’ve ever received. I would have spent a lot more to have received what was actually advertised and it’s not fair that they are remaking quality clothes in horrible condition. Not only am I completely disappointed with the sizing and material, they have somehow blocked not only my email but my Instagram since the first item came. Don’t waste your money thinking you’re getting a bargain with this site, companies like this shouldn’t exist let alone have such a large following. I’m not usually one to do bad reviews, but nothing I ordered was worth a cent.
Review by Langemeyer4 months ago
It’s the biggest scam ever. I ordered a top in January and now it’s may. In between those months I have had so much trouble trying to find out what is going on with my parcel. It’s took them 5 months to conclude that it was lost in delivery. Once that was said I demanded a refund and they blocked my email! I couldn’t email them back.
I have never ever experience such bad service. I never received my parcel. I was blocked with no way to contact them.
I thne looked at other reviews about luxnoire and found that it was a conman accurance. That they take your money. Say it’s lost in delivery and then block you and you don’t get your money back.
They also stop you from commenting on their posts
Do NOT ever shop with them. They are disgusting
Review by BelindaCustomer4 months ago
If I could leave negative stars I would. I am going on as many websites I possibly can to leave a review. I have never experienced this kind of customer service and for me to have to resort to disputing the charge with my bank is ridiculous.
I ordered a swimsuit over a month ago and they refuse to give any information on package. I will not be purchasing from Luxnoire again.
Review by Jacka4 months ago
Horrible horrible horrible online service. I ordered a two piece snake skin outfit for summer Jam May 10th and today is June 1st
With out my outfit. I had to email them every single day just to get my tracking number which they didn't even give me till about 8 days later. Then it didnt ship out till a few days after that. How quick yall are to take money with sucky service. I Will Never order from her again. I will make sure my friends don't order or waste their time as well.
Review by Nomun5 months ago
I ordered two pieces, one arrived crammed in a tiny bag from China and the other didn’t arrive at all. After several months chasing the company getting either no response or “we will look into it”, I decided to open a paypal dispute. They then freaked out and first said they will refund me straight away and then when I didn’t receive my money and questioned it they insisted they won’t help me unless I dropped the PayPal dispute. Thankfully paypal refunded me!
Review by Trezly5 months ago
Quite possibly the worst company i have ever dealt with, I am sure this is verging on fraud and theft. It has been weeks of being told my order had been escalated, then when i got offered a refund by the company customer services just stopped replying to me. Money down the pan, no clothes, no response from anyone at LN.
They are thieves be warned
Review by Biddulphian5 months ago
I've bought a $70 original wrist watch and got a fake $5 watch
Review by Dezarae5 months ago
I was expecting this company to be a scam but I decided to buy a pink bodysuit from the company anyway, the reviews weren't great so i decided to not expect my item to actually turn up as the price was so cheap but to my disbelief my bodysuit actually did turn up although the only downside was it took a month and a bit to be delivered, there was no import fee which was surprising.
the quality of the bodysuit was a bit cheap but for the price not bad at all i think this company is fine but your definitely get what you pay for. Definitely order two months in advance if you need an item for an event.
Review by Putelli5 months ago
I was like many other customers who thought this may have been a scam since my order was not received right away, but since I did in fact receive my order, I thought I’d give a heads up that this company is legit. The only thing is it took extremely long shipping from China.. so If you hate waiting a long time or need item immediately do not order from this company.. On the plus side I love the dress I received although the color is not as bright as dress that was pictured!
-1 Item ordered 01/25/2019 and received my package 02/11/2019
Review by Semrog5 months ago
Appalling. It has been 3 months since I have placed my order and I am still waiting for 3 items to arrive!
Not only have the clothes they sent me been made VERY POORLY, they don't even look like the photos and the sizing is totally wrong.
Despite repeatedly asking to cancel my order I have been informed it's not possible because "my order is being processed" yet no one is able to tell me how long it will take to receive the items I have purchased. Of the clothes that have arrived, I am not allowed a full refund on the bodysuit (despite the seams not matching up and it not being the size that I ordered) they have only offered me a 20%.
I can honestly say this is the worst experience I have had with any online brand AND I STRONGLY URGE YOU NOT TO BUY ANYTHING FROM THEM!
Review by Filippi6 months ago
Finally received my parcel after 3 weeks and no reply from their customer service. Item arrived from China, nothing like the product I thought I was ordered and totally see-through. NEVER AGAIN.
Review by Hudhaifa6 months ago
Absolutely horrible. An absolute scam. I can’t believe this company still exists. I bought a top off their website over 12 months ago and just never received it and they never replied to ANY of my emails even when I told them I was lodging a dispute with my bank. They have turned off comments on Instagram so what does this tell you? Disgusting scam of a company.
Review by Dashae6 months ago
I ordered 2 items on the 14th of January, I received one around a month later but at this point it was too late as I ordered the items for my birthday about 2 weeks before so I wanted to send this item back. I had had a previous coversation with someone via Instagram dm about shipping as the items at this point still hadn’t arrived for a month. When this item did arrive it seemed to have come from China and LUX NOIRE are a US brand so I dm Ed them and asked where I’m sending it back to China or the US - no response. I then sent another message demanding a refund for the 2nd item which they said I hadn’t got as there was a “delay with shipping” - no response, another message “is anyone there” as my messages were getting opened and seen but being ignored and I last message trying to guilt trip them as they have clearly scammed me for almost £50 and once again it was being read and ignored. I am absolutely fuming, a disgusting excuse of a “brand”, all I want is a reply is that too much to ask and I hope to god that no one else gets scammed this badly.
Review by Dessyrie7 months ago
Hideous experience and customer service - ordered an item on 4th January 2019 - on 29th January I sent the company a facebook message as they had already ignored my email. This was responded to with a basic reply saying 'it's been shipped'. I gave them the benefit of the doubt so then contacted them on 4th February to be told basically the same thing again. I've not received my parcel and have had to file a claim with my bank for the order. Will never use again.
Review by Wray Nealen7 months ago
Very cheap shabby product. I wanted to return my item but its ridiculous how they do it. you pay return shipping plus a restocking fee. Learnt my lesson, only shop at respectable online stores. If you read reviews before shopping. Beware.
Review by Ishkan Erkenbrack7 months ago
I have order a pair of trousers THREE months ago. I have emailed around 20 times requesting a refund and telling them they have breached their terms and conditions with zero helpful inputs back - they have now BLOCKED my emails address from sending them emails to their customer service inbox. Would never ever ever recommend this site and this is the first negative review I’ve ever left for a clothing website.
Review by MikeKaren7 months ago
SHOCKING!!! Quality was rubbish, some items never even arrived!!
Review by Delmae McCann7 months ago
I ordered a hoodie and legging set a while ago and while it did take forever to arrive, I did receive it. The problem with this “company” is that all they do is steal originality from other brands that have worked so hard to build their names. They’ve blocked anyone that has called them out in the comment section on Instagram so don’t bother trying to alert others that way. Bottom line is the set I ordered was absolute trash - thin, sizing was made for a child, and I’m almost 100% sure they just ordered it off AliExpress and sent it to me, tripling the price so they make profit.
Review by Hamisu Vinycomb7 months ago
Honestly the worst company I’ve ever ordered from.
Awful quality clothing. The material was cheap plastic. This sizing was completely off.
Having to pay to return the item which I am still waiting for the refund... sent it over a month ago!!
I have emailed their customer services multiple times and got no reply! Shockingly bad services! Never order from there!!
Review by Mingzhen8 months ago
Do not order from this company!! If you want to waste your money then I suggest just throwing it out of a moving cars window. Cheap quality and doesn’t look anything like the picture! Also it’s from a foreign country so don’t expect a refund. And will take 6 weeks to receive it! 6 weeks of waiting for sheer disappointment!!
Review by Rajandeep Koppensteiner8 months ago
Awful. Do not order it’s a scam, never received items or had any response to my emails.
Review by Dominico8 months ago
If you are from the UK I would avoid as the product I received was see through and to get a refund you have to post it back which costs over £10!!
Not worth the hassle - all the products I received I was very unhappy with unfortunately.