Easy to book, access detailed information and breakdown of additional packages and charges available such as linen pack
Review by KarenMc4 months ago
Very happy with information provided and quick response to e-mails
Review by Mashook Derrow5 months ago
Very unhappy with luxcamp. I have used in the past and had no problems. I had booked a 3 night stay in a campsite near Paris (advertised as a family campsite near Paris and Disneyland) but days before I got there, I learned that this campsite was also used for accomodation for construction workers. A friend who had just stayed there said it was very uncomfortable for families and felt unsafe during his stay. I contacted Luxcamp and the could not find me alternative accommodation in the area, so I had to organise another campsite in the area myself. When I went to luxcamp looking for a full refund they said that I was only entitled to 10%. They said in an email that they had no control over who stayed at the campsite and would not confirm to me if it was used by construction workers or not. I did not pay for a campsite for construction workers so I think I should get a full refund. Luxcamp ...never again. Very poor customer service.
Review by Shatho Jariyasakdipong5 months ago
Wasn’t told of out of hours fee €30... reception was closed on arrival security brought us to our accommodation which was locked we arrived at midnight we didn’t gain access to our accommodation until after 2 am Only after security realised they had to contact Siesta Holidays which is where our Reps were and had the keys to our accommodation and let us in we were absolutely freezing two adults & 10-year-old girl and an eight-year-old girl with asthma...this was totally unacceptable !!!!
Review by Iranon5 months ago
Booking was easy. Paid the deposit over the phone. Email confirmation was sent. Very good service.
Review by Diorgi Derrow5 months ago
Very easy to choose and reserve campsite from the brochure.
Review by Antonay5 months ago
Excellent. Very helpful customer services. Charges outlined upfront and very quick to respond to queries. I've not yet gone onthe holiday but from a booking perspective it was very good.
Review by Yeffrey Guerrero5 months ago
My first time to use this company so cant really give much of a review.hopefully it will be good when the vacation time comes..
Review by Lemvis5 months ago
Straight forward easy to use site.
Review by Devinda Estall6 months ago
the experience with you is good, but in the communication by email every time a different person answers and they say different things, for example one says that the pool is not included and after a while talking to them another one comes and says it is included.
Review by AlanY6 months ago
Nice and easy
Review by Ayeen6 months ago
Good website, clear and simple to book. Campsite inclusions and extras can be a bit opaque but that is not website fault, that is content from the camp
Review by Bafford6 months ago
This is my second booking with luxcamp found them great in Bella italia
Review by Marketi Fonnes7 months ago
In my dealings with LuxCamp I found their staff to be both efficient & responsive and i'd have no problem recommending them.
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