I have been a customer at Lotus since around 2010, and I have never been disappointed until recently. I hadn't realized that Mandy had left, since I don't live in the area but maybe 3 months of the year, due to college. But after some research, I have learned that they are under new management and since then the quality of the business has gone downhill. When I went in with my mother and sister, on Saturday, to get our eyebrows waxed, the place looked nearly empty which is not how it used to be. My mother and I were brought to the room together, which I don't believe has ever happened before, and while watching the employee wax my mother's eyebrows, I noticed that she used the same stick, to dip into the wax then smooth the wax onto my mothers face, the entire time. Which is not sanitary at all, "double dipping" should not be done under any circumstance. I am extremely disappointed in the quality of this business now. My mother, sister, and myself will not be returning to this business.
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