STAY WELL AWAY FROM THIS COMPANY AND SKYE MASTERCARD - AND INVESTORS BEWARE
A very dishonest credit provider, when paying extra monthly payments back on your credit card, the amount doesn't come off your interest free debit, it sits in a retail account. this effectively forces you into interest payments after your honeymoon period ends, This in its self erodes the reason for choosing them for interest free payments, don't worry about complaining, they don't respond to emails or letters therefore the only advice I can give is you will need to download an app and record all conversations with their staff to later use against them, staff will not escalate the call to a manager therefore your only option is to highlight the SCAM to the retail outlet you purchased your goods from and the financial ombudsman to rectify the payment issue
Review by Alci Ghinies3 months ago
Absolute JOKE of a company!! After being locked out of my account, I was on hold for almost an HOUR before giving up, and deciding to balance transfer to another company. Cowboys. AVOID!
Review by Ayobnyrnep Akponwei3 months ago
They are an absolute joke!,,,,take at least 5 days to answer emails, lose emails, don't action them. I requested a change in direct debit 5 weeks ago and after multiple emails (and them saying they has lost attchements) it still hasnt been actioned! and all they say sorry we are busy??!!!! I am disgusted at the service and they have a nerve to charge such high interest?! what justification do they have? its definately not their customer service.....I will NEVER use them again.
Review by Gazebos4 months ago
Who can I go to help me I loaded my lombard account with money for my overseas holiday and now they have frozen my account they told me they have been taken over by another company I am stuck overseas with no money I made an overpayment of $2000
Review by Iseult7 months ago
Worst company ever. 5 times now we have had to deal with system glitches. Every time we tried to use the card and we are told insufficient funds. It happened at a service station with no other way to pay. They keep saying we are sorry, but it keeps happen. Its very embarrassing. All they ever want to do is escalate it. Then more false promises. Trust me when i say its not worth to frustration using them. They even stuff up the payments we make. Completely over them now.
Review by Nunnapat Sabljarevic7 months ago
Im have $ 8500 dollars missing from my Lombard credit card from last 4 weeks and no body have any answers , this is the worst company, in Australia,Now Im have to report this to police and see if we can get my money back.
Review by Klhwatkins11 months ago
never go with this company the rip you off ..i had interest free and they reduced my payments so the interest free ran out before time so then i got hit with interest ..if you do read the fine print as they charge 99 ayr annual fee as well ..us another one
Review by CarrolTarsis1 year ago
STAY AWAY FROM THIS COMPANY
Interest rates are through the roof and they don't have normal standard processes. Anything you need to call up about is an issue and takes months for them to actually get it right. The calla go straight to the Phillipines and although they speak good English they really don't understand what you're asking them.
I asked if i could reset the pin on my card and they said they can't because they need to send out a new card and should have kept a letter they sent to me 2 years ago with the pin number on it
I asked for my direct debits to come out on the 16th of every month as apposed to the 9th to align with my pay cycle. BIGGEST ISSUE EVER. They said we can do it but you will get $30 a day late fees because we can't move your cycle.
WORST COMPANY EVER
Review by Murakami1 year ago
Terrible service from Eva and Isabel! Rang up to request a new card and told I need permission from my husband to receive one. What a joke! I set the whole account up and make all the payments from my account and only put him on there as the flights were in both of our names. He works out bush and almost impossible to have him "give me permission" Offered no real solutions but just listed off protocol and all the the stuff they couldn't do. Not helpful at all. Have lost my business, am paying out the account in full today, don't care if its interest free or not!
Review by Wenrui1 year ago
Absolutely useless decision 20 minutes taken 4 days cant speak with anyone in australia absolute joke
Review by Wend Morozev1 year ago
One of the worst companies I have ever dealt with in my life, deliberate mis-information, lies, very poor customer service, extra charges and fees for nothing, constant delays and time-wasting.
Review by Ollydiva1 year ago
Opened the account last year after our travel agent recommended this company. We were relieved at the high standard of customer service. Well, the last two phone calls, Nov 2017 and today Feb 2018 were shocking, unprofessional, slow, asked the same questions over & over and made what was once a very simple process a very drawn out and uncomfortable. When the account was opened, I dealt with English speaking operators and now it appears your call is transferred to the Philippines. Something dodgy going on in the background, having to put me on hold over 3 times to speak to someone else. If I find I have been charged for paying out my card balance as previous card holders on here have experienced, I will not be using this company again. Very disappointing.
Review by DeeRose1 year ago
Unethical company that I am going to report to the ombudsman and the police for harassment. These people clearly do not understand it is against the law to call someone's telephone 10-15 times per day repeatedly. It appears in December a $120 payment didn't happen, one payment only and they have harassed my phone (and now I will not pick up and speak to them for that reason, how dare they) 10 plus times per day to the point I have had to block ALL calls other than favourite numbers due to their harassment. I am now seeking legal advice due to the stress they have caused me over the past months, reporting them to the highest level and will be calling the police as it is harassment. The law states that a reasonable level of contact is once per week. Not 10-15 calls per day
Review by Miss Straker Geo2 years ago
Bad bad bad where do I start illegally using other people's numbers for contact with out permission and calling them early mornings and late nights after being told for 3mths wrong person....and that me the owner does have an email and that the number they took isn't mine . Fees lol that's another story for this amount of screwing u would think u can have call centers in Aus and have some intelligence but being part of certegy. Once etc I expect nothing less so go elsewhere people
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