Loewe.com sent me a bag covered with multiple scratches. It was shipped to my local LOEWE store but they couldn't do anything about it and didn't know how process a replacement for an online purchase.
So I emailed their HQ 5 times, DMed them and even called them in Europe over 2 weeks for a replacement.
But nothing was done because the assigned customer service officer was on leave. (Why is it my problem she is on vacation?)
It wasn't until I complained on their Instagram post publicly and threatened to dispute did I finally get a feeble attempt at a resolution.
Rubbish customer service and quality control. Completely unbefitting for an LVMH company.
Review by TreborSregaj6 months ago
Worst customer service ever! I just would like to return unwanted products and ask for a refund. Their respond is so slow that I had to wait a day or so. I spent four days on requesting return and made NO progress! I called their team in Europe, the lady asked my order number and told me they would follow up on the next day (please note: the next day!) I’ve no idea how busy they are, why they always put the issue hold on! The worst was I didn’t receive anything the next day! I promise I won’t buy their products any more! The worst shopping experience I’ve ever had!
Review by Riversomme1 year ago
If you ever desire a leather or clothing product from Loewe stay far, far, away from their website!!
Purchased a $3950 leather jacket last month on their direct website. When I received the jacket, the color was nothing like it was in the picture. I promptly sent it back using the DHL label provided by Loewe (I also contacted them initially to inform them of the return).
The parcel got held up for days in customs at Madrid due to inadequate paperwork from Loewe. It was finally released on 7/23/18 and signed for by Nicolas Muoz at 10:32 a.m. at Loewe headquarters.
A week went by and still no refund. I contacted the US customer service center and was given the run around not only on the initial call, but every call afterwards. Their useless manager Lily Ann, never calls back when she promises to.
I should have known better! A friend of mine who is prominent in the fashion industry, just told me today that she has been hearing about A LOT of problems with Loewe Spain/USA.
Suffice it to say, I have completely soured towards the Loewe line and will never purchase another item from them again. Shame..I was a big fan and purchased often from Barneys, but no more!!
Please, for your own sake, be warned that you may never receive a refund which is owed to you if you return anything to this sham of a company. I have since filed a dispute for the charge with my credit card company and this will be the only way that I am able to recover what is rightly due back to me.
Review by Arinzechi2 years ago
low price and good delivery
Review by Dionnissia Stathatos5 years ago
A vast product's house where you can find almost all the products you want.
Review by IPVanish7 years ago
Spanish leather fashion label
Loewe is rated 3.0 based on
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