Purchased Pontoon on 8/1/19 after visiting with dealership based on the integrity and honesty of the dealership. We requested delay in pick-up of boat due to illness in family and were told that would give enough time for the boat to be prepared with complete look over by maintenance to screw down all locks and bolts and a detailing of the boat.
We picked up the boat on 8/16/19 from Houston with having to stop 3x due to bolts coming loose and taking canopy completely down due to coming loose and had to tie down with straps. There was significant damage to the canopy, loss of bolts of railings that held the canopy, and damage to back light with loss of screws. In all, the boat was not completely rechecked for travel, with loss of bolts, screws, damage to canopy and back light coming loose. We had contacted salesman within 2 hours of drive on 8/16/19 and pictures were sent to him. He stated he would take care of damage and have parts mailed to our home address. On 8/23/19 a follow-up was done by the Parts Department with pictures emailed to us regarding parts to be sent out. On 9/24/19 we did another follow-up and was told by salesman he was out of town, but would be back in the office on Friday 9/27/19. Called office and told he was off that day and instructed to call Monday the Parts department to locate the package that contained the parts. Called Monday 9/30/19 and spoke with Craig (PARTS DEPT) and he informed me that nothing had been ordered. He sent email to salesman to clarify situation. We received that email and additional information from text messaging was entered on the email, including a text from the parts department on 8/23/19 with pictures of parts involved. As of today, 10/2/19, no response from dealership: salesman or parts department. We were never told to bring the boat back in for evaluation, but that they would just mail out the parts, including new front canopy for pontoon. Thank you.
Review by Datmothy1 month ago
So easy to work with and we found the boat of our dreams and Chad was so great with to work with and so helpful. Would highly recommend LMC Marine Center and Chad . Thank you for making our dreams come true 😊😊😊😊😊
Review by Jejuan1 month ago
Buying from LMC was a pleasure super fast and easy. Chad helped me out with my purchase. Awesome guy. Hooked it up with fenders life jackets ropes and gave me all kinds of boating tips!
Review by ThienLoc2 months ago
Ms. Jill was very helpful and got us off and running very quickly. The Burns family thanks her and LMC Marine for everything and look forward to a lifelong relationship.
Review by Ksenja2 months ago
Chad Myers was great! Smooth & easy process. I would recommend LMC Marine Center & Chad to anyone looking to get a high quality boat!
Review by Janicejaniceo2 months ago
Chad was the best sales rep I have had purchasing anything. Need more like him
Review by Hargrove3 months ago
The sales staff ( Greg) was very professional and wasn't pushy had minor issues with motor and JB was on top of it , They got me in and are taking care of the problem, This kind of service after the sale is nonexistent these days would recommend this dealer Thanks
Review by Clivearrival3 months ago
My experience with LMC was great. Danny found the perfect bass boat for my needs and answered every question that I had promptly. The entire process was seem less and made for a pleasant experience.
I definitely will recommend LMC to my friends.
Review by Yoxen4 months ago
Great experience dealing with LMC. The worked well with me on trading a Jet Ski for a Crestliner Bass Boat. No hassle and extremely organized.
Review by Mariau4 months ago
Great customer service
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