The relationship started well enough, they gave us a 10% discount to book direct. Then the downward spiral started. An initial deposit was then followed by monthly payments, except they didn’t stop. They took over 25% more than the total due in the end, and when we pointed this out it took 6-8 long, painful weeks to credit back. So easily taken, but only finally returned after experiencing delaying responses and tactics, stories about bank issues, and multiple promises, essentially claims that they couldn’t uphold, etc., it was quite worrying!! We emailed, telephoned…..so much time and effort on our part for their negligence, we honestly thought we’d lost all our money and had been stung by some dodgy scam. When we eventually started our holiday at the beautiful villa, the agency owner met and greeted us, but astonishingly…she had total memory loss over the payment screw up, and needed reminding about it. Unbelievable! There were no real issues about our villa (lack of tea towels, some pool issues, but not with the pool/ garden people, who were great….), but we did feel it necessary to mention how unacceptable and distressing their mistake over the payment process was, such that we felt some recompense was due. The agency owner said she would consider it. But again, communication was minimal. Instead we got excuses, more delaying tactics…promises…..then, finally a statement, that we would be recompensed 300euros for their error. That was the 2nd week of July. We are nearly middle of October, over 2 months on, and still beyond despair at the number of emails, texts, calls we have made since. No response. This Company is dishonourable, dishonest, and disingenuous. Such a shame, as the villa was one of the nicest we’ve had!! Avoid at all costs. The villa owners should change agency!! I have left a review with Google, where I also found several other families with similar experiences. I have emailed customer services at HomeAway, where I found the property initially. As I did not book with them direct, they cannot post a review. They said they would look in to this. I hope so, families and holiday makers need to be aware that this company has already stolen money and provided dreadful service to honest customers, all across Europe.
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