I placed an order for 2 tyres and on completion received an acknowledgement via email my order was accepted. I waited in the knowledge that my tyres would arrive within 7 days or so. However, 2 and a half weeks later I'm still waiting. I've made several phone calls to chase up my order. I've been told the company was closed as they're on holiday. I don't begrudge anyone a holiday, but if your business will not function whilst your on holiday, you put a notification of this on your website so people know they won't get orders actioned. My money has been taken but my purchase is not forthcoming, postage has been paid for but not been used. What sort of company is this? Twice I've been promised a call back to let me know what is happening but, yes you've guessed it, no phone call. Utter crap, the impression given is people with disabilities are easy targets. This is one the credit card company can sort.
Review by TheSkwid6 months ago
Avoid this company!
I bought a powerstroll from them and was left waiting for it to even be despatched.
When I contacted them to ask what was happening I was told 'It was lost in transit' (might I add, I had no emails that it had been despatched at this point) and so they said they had sent another.
I then got an email from a courier company to expect a parcel and a despatched notice email from Lifelight, great!
It then turned out they had sent me the wrong item (the much cheaper and 'lite' version, when I paid for the heavy duty - so wouldn't have been safe had my partner not noticed when assembling. It also turned out it didn't fit our wheelchair as we had attendant brakes, which wasn't mentioned that it wouldn't be suitable for on their site.)
I sent the item back and it was signed for on Feb 8th. A week later and still no contact from them that they had even received the item, let alone had started the process or just literally any acknowledgement, so I contacted them and was told they had no idea it was with them, and they would go find out what had happened to it. I wasn't contacted back so I ended up chasing them up again on Feb 20th, It was a very abrupt call (it only lasted 33 seconds) and I was just told 'Yeah it was processed this morning, thanks bye'
Were now at March 6th and having spoken with my card company to see why the money hasn't gone into my account, they tell me it hasn't actually been posted and so I need to go back to the company.
I call them again and get told that nobody is available to take my call, but that someone will respond. At least the person I spoke to this time tried, whenever I have spoken to Jason or Gary (they both have the same voice and accent) I just get fobbed off and lied to.
I'm getting charged by my card company for their incompetence aswell, so overall its been a pretty awful experience, and I assume most of the 5 star reviews made were just by the company management's family and friends!
Review by RMenzies1 year ago
Spoke to Gary about the mobility scooter I was interested in. He was very helpful. Answered my questions and did not force his opinion at all. It came when he said it would and went through everything with us. I am very pleased with it.
Review by Branick2 years ago
I ordered the wrong tyres for our powerchair and they were replaced with new ones filled with foam and fitted to our wheels by return with only the additional postage being charged. Excellent and friendly service
Review by Schwab2 years ago
Very Poor Service.
Made appointment and no show by life lite mobility. l was left waiting with disabled wife and kids outside for an hour. If this is how poor the service is before you even purchase, imagine the after service. Thank goodness did not buy from Life lite mobility.
Review by Broadley Alterator3 years ago
Had my Invacare Comet upgraded from Lead/acid batteries to Li-Ion for extended range and all was fine for 3 days.
Then all indicator lights went out and scooter stopped dead. With the insurance, I have a get you home service so managed to get the scooter home. Phoned Lifelight and they said that they will phone me back Wednesdayish. Waited until Friday and still no call. Put a message on facebook asking for them to get in touch and waited again - NOTHING.
Sent email and still nothing. Lost all confidence in them. Quick to take my money but no follow up and no contact even to say they cant do owt till later. Fed up with their silence
03/11/2017 Update: After a couple of visits from the engineer, Lifelight finally took the scooter away for more intensive tests. Final diagnoses was dead Li-Ion battery. Got the scooter back on the 24th October and did a number of test runs which all went successfully. On the 12th Sept took the scooter on one extra long journey of 45 miles. This was a success as I got back with still at least 8 mile range remaining. All seems OK now.
Review by RuiNing4 years ago
easy to order postage very fast I would use lifelight again
Review by Mintchul5 years ago
These tyres are great, I love the fact they are foam filled and aren't going to go with a bang if I'm unfortunate enough to get a puncture - my last tubed ones did just that. They were pretty straight forward to fit and as far as driving goes I can't tell the difference between these and tubed tyres. I will shortly be buying a couple more to keep as spares because I get cabin fever if I can't get out and about, saying that though I was amazed at the speed of delivery. I live on a remote Scottish island and they took four days to get to me, that's usually unheard of with courier deliveries. I can't recommend the tyres or the company highly enough
Review by Oakleys5 years ago
Purchased 2 tyres for my mobility scooter. The price was good and they were delivered as promised a few days later.
Review by Rboden5 years ago
Very pleased with my new batteries and the service received in total. Being mobile makes life easier all round and there was no problem at all so would recommend and use this company again.
Review by Gwerfyl5 years ago
They were very quick
Review by Richnot5 years ago
The batteries were delivered remarkably quickly, they had slightly different terminals to the originals but nuts and bolts were supplied so no problem. Well done.
Review by KatC5 years ago
We searched for new tyre for wheelchair decided to try here. Very impressed had phone call checking size and to say they would be with me next day.
Nice to have service very rare thing these days
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