If I could give zero stars, I would. Their customer service is non-existent. I ordered a lamp in February and still have not received it over two months later, even though the company charged my credit card. They have not responded to any requests for an order cancellation and refund.
Review by Waterless1 year ago
non-existent technical assistance, I placed an order, NEVER arrived, refunded by paypal, I make a second order using a discount coupon attached to an apology email, second order never arrived! I send mail for information but no one answers ..... I will ask for a refund back to PAYPAL (thanks paypal !!), I have been buying online for years but I think I have never seen a site worse than this! stay away from here
Review by Rajcsány1 year ago
The lamp they send us was a second hand one, altough we paied for a new one. Getting in contact with this company is not possible. Please avoid this shop
Review by Qtip1 year ago
The store offers an amazingly variable assortment of lights from many many producers. The articles are good quality.
Communication with clients is a disaster, actually there exists no communication.
You receive the prepaid article in a month.
Review by Kayon1 year ago
Bought a lamp on beginning of March with international shipping within EU. Provided the seller with all of my details. Waited for three weeks, then contacted the delivery company, which said they had shipped the package back to seller because of insufficient delivery information. Delivery company had inquired the seller for more information, but received no response.
I have been trying to get in touch with the seller for 10 days via email, received no reaction! My conclusion: dishonest seller, avoid at all costs!!!
Review by Gimmick2 years ago
This company makes Nigerian company's look GOOD . The directors must be a complete waste of space , unethical , bordering on fra------ would describe this lot . Any positive reviews surely must be
" company self posted " Stay clear !!
Review by Cliffr2 years ago
Unglaublich :(! Weeks go by, they NEVER answer the phone (calling constantly, always automated messages!), left them several emails - they don't reply to them... still awaiting goods to arrive, if they ever will.
Review by Skoloyolo2 years ago
I'm very satisfied about the timely and the efficient service. My light was delivered according to the schedule and a broken part was immediately replaced.
Review by Mubeen4 years ago
Two months after my order I didn't get it. It was impossible to contact this company: mails were unanswered, phone calls weren't picked up. When I sent a very angry mail to ask for an explanation, finally they answered: "We will ask our partners". And a day later: "The lamp is sent". But I'm still waiting... It proves mails are read, but they don't find it necessary to inform their clients. This is no way to treat a customer. I don't know if I will ever see my order or get my payment back. Interesting to know: I ordered via leuchte.de and payment had to be sent to leuchtenzentrale.de. So I suspect both companies are the same. I would definitely NOT recommend this shop.
E.B. Flanders region, Belgium
Review by DvR Nothlev4 years ago
Ordered lamps which were said to be in stock. After 1 week the lamps had not arrived. Cusomer service telephone number is never answered, emails never answered. Fortunately we had paid by Paypal and raised a complaint through them. We very quickly got our money back.
If ordering from this company I recommend using Paypal.
LeuchtenZentrale is rated 2.0 based on
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