Fantastic service fast and efficient from ordering goods to delivery, good quality desk and chair set.
Review by TSchramek Tekides1 year ago
A lovely lampshade design for my grandsons’ bedroom. Easy to order and efficient service.
Review by Amando1 year ago
Review by Zumbasta1 year ago
I still haven’t received the goods I have paid for they have 400 pounds plus of my money and I still have no idea where my garden furniture is arriving
Review by Zheena Haarstad1 year ago
Had to email to ask about delivery, no communication from company which appear under different names, had to organise delivery myself with courier. When goods arrived sent wrong size, so had to go through same process again, not impressed
Review by SteveHarley1 year ago
I ordered some garden furniture on 9 June and still waiting. Apparently the manufacturers are extremely busy. This I understand but there’s no mention of a delay when you place an order or an estimated delivery date which is very frustrating. We wanted it for a family party but sadly didn’t arrive in time. Hoping that my furniture will arrive in time to enjoy the Summer weather.
Review by SexyMe1 year ago
Disappointing experience !!!!
Following placing an order our items were lost by Dpd. Follow discussions with the woman who is very good at avoiding the issue. We found the phone would get answered if we called from a different mobile number or switched off caller ID. Finally we requested a refund however and asked The woman not to send a replacement as we had lost all trust in her and Lemon Pavillion. Instead the woman decided to send a replacement. This time the item did turn up promptly and it is a nice product. I feel it was a shame that it took the threat of action and consumer rights to get the womanto engage.
Review by Thanakorn Shiverick1 year ago
Awful experience never again. 1 to 3 day delivery took over 10 days with no communication
Review by Charney1 year ago
Good quality products I bough a bird box , hanging wall bird table with plant holder and also bird table with planter. Small Delay with delivering planter /bird table due to painting but very friendly and good overall service. Will Defo use again
Review by Sixtynine1 year ago
I ordered an umbrella and base unit 8 weeks ago. They delivered the umbrella within the indicated time frame but not the base. I had to then chase the rest of the order only to be told the base wasn’t in stock. If I had been informed this when the order was placed or at the very least before the umbrella was delivered I would have cancelled the entire order as you cannot use the umbrella without the base. It took several phone calls and over 3 weeks for the base to arrive only for the base to be faulty. They then offered to replace part of the base and the replacement was again faulty (the base is made up of 4 concrete slabs and each time the slabs were broken). The umbrella was also faulty and in the end after 7 weeks from placing the order all goods were collected by the manufacturer. I then had to chase the refund several times. I have now been refunded in full, however the whole process took 8 weeks. The customer service is non-existent, each time you call either no one answers or the person that does answer doesn’t know if your calling for Lemon Pavillion, Pink Sky Trading or Buttercup Farm. They never call you back despite telling you that they will and they barely answer emails. Overall an extremely unpleasant and unprofessional experience.
Review by Yedevi Schortemeijer1 year ago
Amazing shopping experience. I needed a product urgently so called them up, explained my situation and after purchasing on line my order was with me the next day with no extra cost. Would recommend to the world not just friends.
Review by Avonmouth Belinskaya1 year ago
We ordered the safari table for our daughters 2nd birthday. I asked a question prior to ordering and was replied to very quickly. The table was an excellent price and was delivered quickly. It was easy to assemble and was nice and sturdy once up. It looks lovely and our daughter was so happy with her present.
Review by FredaAlmonte Womi1 year ago
Unbeatable price for quality garden furniture, delivered as promised without fuss.
Review by PtStore1 year ago
I ordered a cast iron bell in Nov when it arrived it was broken that was not a good sign for a iron item to be broken.i am still trying to get anything done about it every time I inquire about it I'm told they would look into it but I'm still waiting.NOT EXEPTABLE.
Review by LittleOldMonster1 year ago
Good price, well built arch, prompt delivery; no negatives.
Review by Makaronka1 year ago
Good product. Fast delivery. Reliable seller.
Review by Remember Morleo1 year ago
Still not received goods I ordered on 15th October. Despite numerous calls and emails I have only had 2 responses saying they had ceased trading until 20th November and will deal with order after that date. Still no goods or refund in sight. Completley unacceptable service and damn right rude to not even respond to emails.
Review by PreteachVT Sawyor1 year ago
No communication, didn’t get confirmation email. Phone number quoted on PayPal didn’t work. Eventually found that they had another name linked to company I bought from. They then said my order was delayed. Then when it was supposed to come I emailed and got an automated response that they were not trading for 2 weeks. Had to guess the supplier contact and then contact them directly to found out further delays. Have now tried to cancel so had to go to supplier directly as they aren’t contactable. We’ll see if it gets cancelled. Logs are now piling up in the garage. Will never use again.
Review by Bravebroad1 year ago
Placed an order on 12 Oct 2017, money taken straight away. Many emails sent but no response. Managed to talk to someone twice and they promised to get back to me but they never did. Also tracked down the Co-Director of the company and wrote to them. No response received. Received an email saying they were ceasing trading for 2 weeks and would resume on 20 Nov. I have tried calling several times and the line is always "busy". I am so angry with this company and their lack of customer care. I guess the next step will be to try and get my money refunded via my credit card company.
Review by MaikelM Suey1 year ago
Fast delivery and excellent product
Review by Guestmick1 year ago
I ordered a chair from the site over a month ago. I then got an email saying they had none in stock and no date of restock so to choose another colour. I then asked for a refund as I obviously wanted a specific colour for my chair. They agreed to this however it has been over a month and I have sent two emails and still no refund. I still haven’t heard back from them either . Awful.
Review by Katarinka Stagon1 year ago
Purchased three items at once. First attempt at delivery they completely forgot to have the items ready for collection. Second attempt only two of three items delivered. Third attempt - item arrived 10 days after original order. Staff were reasonably polite but didn't seem to understand or care about their customer's frustration that the company was totally incompetent when it came to customer service.
Review by Brightside1 year ago
Were delighted with the service from Lemon Pavlion
A helpful person spoke to me on the phone to give advice & my garden cushions arrived very promptly
Review by CustomerRFC Colegate2 years ago
Toni was excellent in getting back to me with my enquiry. My delivery arrived just as promised ! And I made a friend extremely happy with a unique gift biplane which works a treat in the wind. Thank you Toni and Lemon Pavilion. I would definitely use this site again. 5☆ Thank you so much!
Review by PeterE2 years ago
Looked at various websites Lemonpavilion was the best price inclusive of vat and postage. Would definitely use again and delivery was really fast around 3-4 days from ordering to delivery.