We collate all the best reviews from around the Internet so you can view them in one place
Review by Trisha W.8 months ago
OMG this person went out of their way to help, my daughter wanted all 10 new mario figures, and DOM was amazing and found all 10 different figures, he was so patient and helpful, thanks DOM at the Southampton Lego store In the shopping am mall your 5 stars. He also made my sons day helping him choose the best starwars set, still to build,
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Review by Gale L.8 months ago
My grandchild loves Leggo. However, they have the worst customer service I have ever encountered! Wait times on the telephone are over an hour! Twice when I was supposed to receive a free gift - wasn't shipped and had to contact the company (waiting an hour on the phone). This is not an attitude that says they appreciate my business.
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Review by stacy h.8 months ago
Great gifts for all ages of children. I come here monthly to buy gifts for my little nephews and nieces. They have a big range of legos for all ages! They have these cute super mario ones now.
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Review by Josef H.9 months ago
Tried to order a A-wing Starfighter UCS set off the site, after making the payment to Lego I received a conformation email when I logged into my account I noticed that the account was flagging a error so i logged a support ticket (no replay over 5 days), by the weeks end Lego just randomly gave me back my money (my moneys apparently not good enough for them), logged a seconded tick still no response on either ticket. The funnest part is this is my first and last time using this server.
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Review by Surood A.1 year ago
I put an order for my sons birthday 15 days prior and got confirmation email on my order and did not hear back from. I tried to live chat, there was no one available, I send an email and did not hear back from them and finally tried to call twice, I was on hold for 45 min for the first call and 30 min for the second call without getting any response. The worst customer service in US ever.
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Review by Pamela H.1 year ago
There are too many stores with easy returns and provide a shipping label at either a low cost or free. Lego.com does neither and stores only offer store credit. Lego is NOT a small company and children change their minds especially with all their marketing. I will no longer purchase direct as it cost over $27 to return a new unopened set because my child saw a new set he wanted more. Lego- your sets are already overpriced and the lack of service to your customer Is frustrating . I will not be shopping here in the future.
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Review by Leighann C.1 year ago
I returned a LEGO order and ended up paying $45 to ship it back as they will not provide return shipping label. I am extremely dissatisfied - for a company that large to expect the customer to pay for the shipping. They advertise free shipping to you but do not mention if you have a return it will be at your cost. I will NEVER order online again. My son had an extensive LEGO collection and have lost a customer.
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Review by dscott99651 year ago
It good that you can pick your own bricks, but it has a timeout for how long you can wait and then it will get rid of your bricks
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Review by Jeremy R.2 years ago
As a Lego fan, my first time ordering from this site was good. I ordered the Lego Flintstones set, and it came before the week was over. They even made sure the contents were shipped safely by adding some protective packaging. Lego Shop did such a good job, I may think about buying there again.
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Review by Krista S.2 years ago
I called with a question about the vip program and this was some of the best phone customer service I've recieved in my life. The guy, Evan, was super easy to understand. It was like my neighbor was helping me.
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Review by Darren M.3 years ago
I placed an order at the online Lego Store. The next day I received an email to say they can't deliver the items as outlined in the order and that I need to call and supply a new address. I called and they said that the order had been cancelled. I told them to leave it as cancelled. However, now my credit card is still billed for the amount. I'm calling everywhere trying to get my money back. I've even sent emails to their costumer service team with no response. I will never shop at their online store again.
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Review by Martin D.3 years ago
I couldn't place an order, after payment there was redirection to blank page and nothing happened. I have tried many times on different browsers, finally succeded without 3D secure verification(still don't know why, it just billed my credit card without bank verification). Then I've realized I entered the wrong post code by accident (the whole process made me so upset). I tried to chat with customer service just after placing an order but they told me it was too late and the package was shipped! I tried to place another order again with correct address without any success - redirections to blank page only. Still don't know what will happen with my first order.
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Review by Claire J.4 years ago
Products on the website are a little more expensive than the same product if you buy it from other websites ie. amazon, but it gives you this feeling like you are buying it from lego itself, and I'm a big fan of lego!
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Review by Niko K.4 years ago
Kids? I haven`t got any, and still this is one of the best for entertainment. No matter how old you are - LEGO is LEGO , always ;) Concerning the website itself - never purchased here, always was going to the local store.
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Review by Daniel S.4 years ago
Lego is the best, website is not good enough. I still play with lego blocks, me and my brother. Not big price and hours of creative fun, my father play with LEGO too :-)
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Review by Rob B.4 years ago
Ordered online in early December.. now approaching mid January and still no delivery.. I did receive an apology just before Christmas.. not good enough.
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Review by Xander H.4 years ago
But the company provides experience for all the age groups. Cool!
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Review by Jason S.4 years ago
I made an order and the website kept logging me out of my account and crashing as I tried to place an order. Because of this, Google autofilled the wrong address. Now the birthday gift I ordered for myself is being sent to the wrong address and I will probably never see it. Customer service was useless. I could not update, change, or cancel the order once it was made. I've spent A LOT of money on Legos, so this is really disappointing. I will never order from the website again.
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Review by Ray P.4 years ago
Lego should be able to price match their own items. Made a purchase and 7 days later the price drops by 30 dollars. Nick at customer service would not issue store credit or refund the difference. He insisted I repurchase and send back the old purchase. For Lego to not guarantee their price for a few days is not a friendly policy. Think Amazon and target are better bet's in the future.
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Review by Camille K.4 years ago
I wish I would have read the reviews before I purchase on Lego.com. After making my online purchase I noticed that Amazon offered superior pricing--$48.00 difference on two sets--a substantial savings. Lego.com would NOT cancel the order the same day altho it had not shipped. I can return the order once I get it and be credited....Maybe? A return authorization was prepared to include in the shipment so why not provide customer service and either price match or cancel the order? Ridiculous and I will never shop here again!!!!
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Review by Gretchen M.4 years ago
The shipping is really quick my kids were extremely happy when i they got here they knew what it was right away i was worried that i wasn't going to receive them before my little sons birthday but incredible.
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Review by Nicole S.5 years ago
My cashier, Mateo, from aventura mall lego shop, was kind, helpful, and treated me to a high quality customer service.
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Review by Liberal Z.5 years ago
You will find the new sets on their first day of release and if there is a problem with your order (e.g. one of mine was missing one collectible minifigure I ordered), they bend over backwards to correct it (they sent me two minifigures to fix the issue within 3 days). The monthly give-away has always been available via the online store and I have even received freebies as a surprise in some orders.
19 days after I order the item I still don't have the items.
I email and called the support and gets round around. First the status is "label printed" but nothing shipped for over 15 days. Then they create another order and expedited it. I am suppose to receive the items in 2-3 business day, it's been 3 days and still sitting in "warehouse" status.
Getting nowhere with their service department. I guess the shipping department decides to ignore the "expedite shipping"
This is the worst online shopping I have ever experienced.
Advice, skip Lego online. Buy from Amazon.
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Review by Tristan S.5 years ago
Please be careful when you place an order with "Free Shipping" at the Lego eshop because for them free shipping means the slowest/ cheapest handling and shipping service option/ alternative. I placed an order on a Tuesday afternoon and two days after that, on Thursday morning the order status was "on warehouse". I will keep buying Lego's, but not from Lego.com anymore...
