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About
Lacoste is a well-known brand that offers high-quality clothing, footwear, accessories, and fragrance for men, women, and children. The brand was founded in 1933 by French tennis player Rene Lacoste and is known for its iconic crocodile logo.
Lacoste.com is the official online store for the brand and offers a wide range of products that are designed to be both stylish and comfortable. The website has a clean, modern design and is organized by category, making it easy for customers to find what they're looking for. Customers can also filter their search results by size, color, and other criteria to find the perfect product for their needs.
In addition to their wide range of products, Lacoste.com offers a range of services, including free shipping and returns, a loyalty program, and a customer service team available via phone, email, or chat to assist with any questions or concerns.
Lacoste is committed to sustainability and has implemented various environmental initiatives, such as using sustainable materials in their products and reducing waste in their manufacturing processes. The brand also partners with organizations that promote sustainability and social responsibility.
Overall, Lacoste.com is a comprehensive online store for stylish and comfortable clothing, footwear, and accessories, offering high-quality products and resources for customers of all ages. With a commitment to sustainability and customer service, Lacoste has become a trusted brand in the fashion industry.
Top Reviews from Reliable Sources
Small Oubihi
I just wast my money .it’s trash
I just wast my money .it’s trash . I prefer Nike more . Plus I heard that they cut Morocco map to the half . Focus more on your product not on politic. I will advise anyone to stay away from this brand . It’s trash
Date of experience: March 20, 2023
Dated: Thu Mar 23
Source: Trustpilot
Teodor Alex
Premium Quality Shoes 100%
Worth each penny !
I use Lacoste shoes for over 8 years and never had a problem . They remain same like in the first day of wearing , amazing. Premium quality for sure 100% for life .
Congratulations
Date of experience: March 07, 2023
Dated: Tue Mar 07
Source: Trustpilot
Adnane Ben Elfkih
DONT BUY FROM HERE , YOU WILL NEVER RECEIVE IT
I ordered something and they wait 14 days to tell me it not in stock , and when I speak with customer support they "help me" order something that they guaranteed it in stock and the same thing happened, the warehouse is looking into it. Im sick and tired of this, DO NOT BUY FROM LACOSTE, YOU WILL NOT RECEIVE YOUR ORDER
Date of experience: February 01, 2023
Dated: Mon Feb 20
Source: Trustpilot
Reece Lacour
Customer Service and Online store need serious investment.
Lacoste is my favorite brand, I love their stuff. But it is unacceptable how poorly their online store is run. On multiple occasions I have seen products on their site listed as in stock, I go to purchase the item, and I am then told the item is out of stock after I am already charged for it. It's inexcusable how poorly the online site and customer service are run.
Date of experience: January 05, 2023
Dated: Fri Jan 06
Source: Trustpilot
Dan S
Excellent products & Customer Service
Excellent products, and really good customer service.
I have bought Lacoste clothing for many years now, mainly in-store, as I like the quality of their products that are well made and last well.
Recently ordered an item online that never arrived. Really fast and polite customer service team response time, replacement product arrived really quickly, and given a loyalty voucher for any inconvenience.
Date of experience: October 15, 2022
Dated: Sat Nov 19
Source: Trustpilot
Calvin
Good brand but HORRIBLE customer service
UPDATE- A manager Shawn reached out to me and refunded the lost items. I had to go through some frustrating calls but the manager still was able to fix the issue at the end of the day. Updating my 1 star review to 4 stars.
4 stars only because they gave me hard time in the beginning.
We all love the product, that's something no one can argue about. Lacoste items are great.
First time in my life I experience this issue where I ordered 4 items and received only 1. Order total was around $300 and I lost almost $250 because Customer Service is not willing to do anything. They told me they checked with the shipping center and confirmed everything was shipped. The package was sealed, so it is impossible that UPS is at fault.
Bottom line is, big companies like Lacoste can have HORRIBLE customer service. I asked to speak to the manager and there is no manager.
No one cares about valued customers. Your order is not delivered? Go screw yourself - this is their response.
Date of experience: October 31, 2022
Dated: Fri Nov 04
Source: Trustpilot
Rebecca
Updated review
Updated review (initially 1 star):
I made an order on Tuesday and received a shipment email the following Monday. The order came on Wednesday very well packaged and presented.
I did email their customer services to enquire about the shipment 2 days after I made the order but they never responded.
I'm now thinking of returning an item since the sizes are very unforgiving but I'm not sure I will in case there is an issue as it seems that customer services do not respond.
Date of experience: August 19, 2022
Dated: Wed Aug 24
Source: Trustpilot
Steph Ewer
Slow processing
They had a money off deal last Saturday, I ordered one thing and it’s currently still processing and has been since Saturday although I paid for 1-2 day shipping, what you playing at Lacoste?
Date of experience: August 05, 2022
Dated: Fri Aug 05
Source: Trustpilot
Rasmus
(Un)easy return options
They say it is “Easy” to make a return, but in fact it is everything but easy to return purchased garments. If I want to return an item I can only use one of the few DHL Service Points which are very far away from my home, and I can’t even return the package at the same place I collected it :(
Date of experience: October 05, 2021
Dated: Tue Oct 05
Source: Trustpilot
Stacey
The sizes are never right!
Lacoste is one of my favourite brands.. especially for some of my childrens clothes.. my son is 9 so i always order a size bigger so they last longer! The thing is with lacoste the sizes arent right, its quite annoying. I ordered age 10 polo shirt & pants, when they came they were so small they would fit age 8.. ive noticed though the bigger the size the more it costs 🙄 everything was sent back!!
Date of experience: September 16, 2019
Dated: Mon Sep 16
Source: Trustpilot
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