On december 16th I ordered a fake christmas tree of kunstigejuletraeer which I should have never done. I got the conformation email, and was very excited for my tree to get here. On december 20th I still haven't got any christmas tree OR track and trace number. I therefor called the company 5 times at 3.30pm before they picked up in their opening hours and spoke to a man. He told me that my order was shipped on the 17th of december. He told me he would double check with another employe and get back to me on my phone number which I gave him, HE NEVER CALLED ME BACK. I therefor sent the company a email asking what is going on and why the man never got back to me, and if I could even expect a christmas tree by christmas this year.
Today the 21st of december they email me and tell me they are very sorry but my tree has not been shipped yet, but they would like to send it, just NOT before christmas. What can I do with a christmas tree after christmas? nothing right.!
This is the worst service I have ever received from a company. They speak rude to you. So to everybody who is thinking of ordering a tree in Denmark, I advice you not to. I am from Denmark myself but the only way for a responds from the company is in english.
I don't want an answer from the company, I just wanna reach out and help other Danes who's looking for a good side for fake christmas trees. This is not it. Merry Christmas
Review by Shikorin Retzios3 years ago
I found and bought my new white Christmas tree Tuesday, and Friday I received it in Copenhagen :-) I can recommend ...
Review by Aliea Luomuherkkupuoti3 years ago
recommend the products of the company
Review by Saiba Dippenaar3 years ago
Very fast delivery to DK, high quality of Christmas tree with lights, my best recommendation.
Review by Bramley Petrunyak3 years ago
Wide range of products, good service and fast delivery. Not the last time we shop there.
Review by Roopa5 years ago
After 6 WEEKS delayed delivery, I receive HALF of my order! But paid FULL price!
Have sent 4 Emails - received no response!
Call's customer service and gets a grumpy remark that they will prioritize my order right away ... it's now a week ago and I still haven't had en Emil, Call or tracking no.
I'll contact the bank Tomorrow I hope they can assist in returning the payment, just do not think it's possible:-(
BEWARE OF shop at this store, it was competitive price has cost me more than the double of that act in a shop - where I could take the goods home and had them because I wanted them 7 weeks ago!
Further more, one of the items I did receive was defect, they didn't care to do anything about that either, so now I have a prelit xmas tree were the lights don't work!!
Review by Killerqueen5 years ago
Quick and smooth transaction
Review by Demarkeis5 years ago
The christmas tree I ordered (Conneticut Deluxe PE) was described on the webshop as "100 % PE". However, when I received it I saw that it was only part PE - the rest is the cheaper and less natural looking PVC.
In spite of this the tree is relativel nice looking. I am disappointed, however, that it is not as described.
I have not returned it since it because of the hassle of bringing it back to the post office on my bicycle and the cost.
I had some difficulty with the delivery of the package and the costumer service was very helpful and quick to reply.
Reply to reply:
I am sorry, what you say is not true. It is not 90% PE and 10% PVC, but rather the opposite. I will say about 10% PE and 90% PVC.
On every main branch there are 4 PE branchlets. The rest are PVC.
Review by Toblerone6 years ago
I ordered an artificial Christmas tree on Sunday -> received it on Wednesday in Denmark. Not only is the shipping fast the shipping and handling costs are surprisingly low. Only small remark on the customer service on the shipping part is that it would be nice if an e-mail where sent when the parcel was sent. It was not clear to me that the order number on the invoice could be used as track and trace on the carrier website.
I ordered a 100% PE Hawaii model and I am extremely satisfied. The quality of the Christmas tree is second to none. It is even more realistic looking then what I could see on you website.
Great job and marry X-mas.
J. Bonding, Denmark
Review by Nakov6 years ago
Quick delivery and good quality tree.
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