Shop:KPOP FANTASY SHOP
i ordered a binder 2nd week of december from them. it was supposed to be a shipped overnight. i paid and waited.
a week passed and i still haven't gotten it. according to their rules as per the admin i was texting with, i should get a refund when the delay is that big. apparently, that admin resigned. so i texted another admin, her name is AURA. Aura said since the admin i was talking with initially resigned, i should settle it with that admin and they have nothing to do with it anymore.
i posted messages on their facebook wall and it gets deleted.
they said they shipped the items but i have not gotten it. the tracking record does not show i received the package.
after so many texts, i posted on a facebook page where you can rant about bad business practices (https://www.facebook.com/groups/452981938156715/).
they finally responded and said they are sorry but i shouldn't be posting my messages on their wall about my complaints. that's why i am posting here.
they finally said they cannot refund because they don't have the money. they are now accusing me of just asking for money (extortion) and not a refund. i don't even know how that happened. it turned out that they delivered the item in my old dormitory, where i was staying in DECEMBER. it got there just recently. if they delivered on time, i would have gotten it. now, god knows who has it.
the owner Tiffany Angela Santos (www.facebook.com/miyoungiiie) now accuses me of cyber bullying her. in the first place, i was settling it on their page. I texted repeatedly. i still have the disrespectful texts they sent me.
they could have apologized from the beginning. but i had to post on another site before they pay attention to my complain. now, they have my money and i don't have my item.
this is the worst shop i have ever done business with.
- apparently, what their employees tell you are not honored by the company which means you can't talk with anyone
- they don't know how to apologize and wouldn't admit their mistake
- they built a business that makes no plans and has no rules when they screw up
i understand it was the Christmas season and that's why i waited for weeks instead of complaining right away. but for them to say i had to settle it with the former employee and that their shop has nothing to do with it is beyond unprofessional.
don't buy from them.
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